Hotel - Mercure Hotel Duesseldorf Airport
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Mercure Hotel

Mercure Hotel Duesseldorf Airport

Lintorfer Weg 75 
40885  RATINGEN
GERMANY

538 reviews
TripAdvisor Rating Based on 538 reviews
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From 54.00 EUR Non member rate
From 48.60 EUR Member's rate Members’ Rate, join while you book
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Select your dates 54.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre
  • Hammam  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • DUESSELDORF
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Fitness centre
  • Hammam  (Nearby)
  • Outdoor playground for children  (Nearby)
  • Golf courses  (Nearby)
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30
  • Self-service catering
    • Snack & beverage machine (Paying, Nearby)
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf Airport you can choose between Standard Rooms with a queen-size bed or twin beds and Privilege Rooms with a queen-size bed. We recommend our Family Rooms for your family breaks.We have two rooms suitable for guests with reduced mobility. All 120 rooms have free WIFI. A child aged up to 12 years may stay in their parents' room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 120 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 33 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • DDI - Direct Dialing In
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Duesseldorf Airport

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 538 reviews

salvadords99 2016/03/30
« very nice stay »

everything was as expected, thanks for good service and value, this is my second time at this hotel in the area of Cologne and and both were excellent. Once with family and other with friends, i fully recommend to stay

MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Salvadords99, Thank you so much for your very positive feedback. I'm glad you enjoyed your stay again. It is nice to hear, that we could convinced you of our product and you visit us second time. We’re looking forward to welcome you again. Best regards, Anna M.

jponciano 2015/09/03
« Vacations in Dusseldorf! »

Everything at the Hotel was fine and great, but the Wi-Fi is complete terrible, sometimes does not work or it is too slow and the shuttle to the airport needs to be FREE, instead of 9.00 euros per Pax

MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, Thank you for taking the time and your comments which are very important to us. Your team of the Mercure Hotel Dusseldorf Airport

2015/08/05
« No Internet (2nd time) »

This is the 2nd time that we staid in this hotel and this is the 2nd time that the internet did not work. When going to the desk we first get the message that it is out equipment (we have 5 devices to connect to the internet) and that we have to call the hotline. The fact is that there is a weak signal. You may connect to the router but then there is no internet (only a connection) defenitely an internal problem and as this was the 2nd timne (the first time was one year ago) there is no improvement or personal who wanted to help our situation. When we left we just got a sorry and that we had to pay for the parking. The hotel is old (60's) but has not been refusbished either. A regular IBIS or ETAP scores defenitely higher then this Mercur. The 3rd bed in the room was horrible. it was not flay (had an incline) and defenitely very old with springs that i still feel. There is a swimming pool but this is used now as a pond. so Mercur, do something about it, even this is the cheapest mercur in the area. It is stil a mercur....

MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, thank you for taking the time to write about your stay at our hotel. We certainly appreciate the constructive points made. Rest assured, we share your observations with the relevant departments, as it is only through our guests’ feedback that the appropriate improvement can be made. Yours Sincerely

Tash1979 2015/07/23
« Night in Mercure Duesseldorf Airport »

Good location when travel with car. Good parking facilities ( 4€/ night) Big and clean Room. Good value for money. I didn't found air condition from room that might be needed if temperature is very high.

MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Mercure Hotel Düsseldorf Airport

Attila B 2015/05/21
« Well renovated hotel in great area »

Well renovated hotel near to the airport, but not noise. Rooms are very clean. The crew very friendly and the breakfast is top, just the elevator too small. The parking is free, gated and they have shuttle to the airport.

MERAIR, Front Office Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, thanks a lot for your time you spent in rating our services and your positive Feedback. We would be pleased to welcome you again during your next stay in our region. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

beverley61 2015/04/22
« good for essen classic car show »

was a great place to stop when visiting essen classic car show did not have to go through essen as was only 9 miles down the road the food was very good and the rooms very clean and comfortable staff were helpful with maps and directions Real supermarket on way to motorway so could purchase drinks etc

MERAIR, Front Office Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, thanks a lot for your time you spent in rating our services and your positive Feedback. We would be pleased to welcome you again during your next stay in our region. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

Christopher A 2015/01/18
« a very long way from the airport »

I indicated on my reservation my flight arrival time hoping that this would somehow activate the shuttle bus service at least to be expecting me.... but of course that did not happen and I had to call the shuttle bus service when I arrived and then wait half an hour for the shuttle bus to arrive and pick me up. Since the hotel is so far away from the airport I think it is essential to improve this service ... in order to call it an "airport" hotel

MERAIR, Front Office Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, thank you for taking your time to share your experiences with us. We are very sorry that you lost your valuable time in ordering and waiting for our shuttle bus. Please allow us to explain you the reason for this shuttle service procedure. For the sake of convenience our guest are requested to order the shuttle to our hotel at the Europcar front desk. This procedure means no additional cost, such as calling cost, for our guests. Furthermore the Europcar is considered as the meeting point and can be easily find. In the recent years we have tried many different ways to provide the best service, but none of them worked out properly. For example: our guests were requested to call the shuttle driver directly after getting luggage. But most of the guests called our driver straight after landing, which means 40-50 minutes waiting for the driver. Furthermore we get a lot of complaints regarding the calling costs. Finally more and more guests demanded a front desk directly in the airport. Based on this and other incidents we started the cooperation with Europcar and the way we doing it currently works regularly very well. We hope we could make you understand the way we organized our shuttle service.

HamburgAround 2014/10/08
« Hotel lacks features and needs improvement »

The receptionist was very friendly and the rooms was prepared. The room itself is dated. The flooring in the bathroom was coming up and the tap/drain and faucet looks very worn. In the room there were no glasses provided and no waterheater or coffee mugs. Also the furnishing is dated and needs upkeep.

MERAIR, Front Office Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, thanks a lot for your time you spent in rating our services and your comments. We are sorry for the rooms. We will renovate our bathrooms in the further, we also offer Business rooms with mini bar, coffee & tea facilities. Please let us know next time if you prefer this room category. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

Max9002014 2014/08/23
« could be better »

The staff couldn't have been more helpful if they had tried they were brilliant 10\10 The room wasn't fully up to scratch seemed very dull and drab The bathroom was very small and neither the bath or sink plugs would seal properly meaning water was escaping and the shower (in Bath) Was very small area 6/10 Would i use again only if i had to..... overall 7/10

MERAIR, Leiter Front Office at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, thanks a lot for your time you spent in rating our services and your comments. We are terrible sorry regarding the service. We immediately have taken all the necessary steps, including training of our staff, to ensure our guests a 4 stars service quality. Dear Guest, we are very sorry for inconvenience. Thank you again for your time and open criticism. Your Mercure Dusseldorf Airport Team

John D 2014/08/17
« Airport excursion »

Well I have stayed at other hotels in the area of the Dusseldorf airport and since i am a card carrying accor club member I wanted to give the mercure a try. At first look the price was competitive. double room some 48 Euros. However, after you tack on the parking airport transfers, Which the hotel staff forgot to mention in a phone conversation prior to booking or during our check in. We had to quickly scramble at 5 in the morning before the shuttle to pay the remaining 68 euros that was owed. Not very convenient as on our return you have to go to the Europa car office to order the shuttle to the hotel but that means you have to wait in line for the 1 customer service agent to call the shuttle which then has to arrive. This in it self is a 1 hour wait so not very convenient. Other hotel services are far more prompt.

MERAIR, Leiter Front Office at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest, thank you for taking your time to share your experiences with us. We are very sorry that you lost your valuable time in ordering and waiting for our shuttle bus. Please allow us to explain you the reason for this shuttle service procedure. For the sake of convenience our guest are requested to order the shuttle to our hotel at the Europcar front desk. This procedure means no additional cost, such as calling cost, for our guests. Furthermore the Europcar is considered as the meeting point and can be easily find. In the recent years we have tried many different ways to provide the best service, but none of them worked out properly. For example: our guests were requested to call the shuttle driver directly after getting luggage. But most of the guests called our driver straight after landing, which means 40-50 minutes waiting for the driver. Furthermore we get a lot of complaints regarding the calling costs. Finally more and more guests demanded a front desk directly in the airport. Based on this and other incidents we started the cooperation with Europcar and the way we doing it currently works regularly very well. We hope we could make you understand the way we organized our shuttle service. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

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