Novotel Mulhouse Bâle Fribourg 4 stars

Customer review rating (ALL Rating) 3.9/5 1,110 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Comfortable rooms with free WIFI

  • Brasserie restaurant on site

  • Five meeting rooms for your business seminars

  • Free private, secure, enclosed car park

  • Close to 3 borders: France, Switzerland, and Germany. Fast access to the highway

Our accommodation(s)

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Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390 SAUSHEIM
France

GPS:47.780174, 7.387598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'Atelier - Brasserie Maison

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,110 reviews

TripAdvisor Rating  3.5/5  689 reviews

Superb Staff

Customer review rating 5.0/5

John F. Couples - Confirmed reviews ALL

I was not in condition when I arrived, my arthritic hip was giving me enormous pain. The young receptionist saws my difficulty and helped my wife and I to our room carrying our bags and controlling our dog on its lead. She also brought us some drinks. The dining room staff were cheerful, helpful and efficient. The young man on duty at 2am helped us to our car.

Dear M F., thank you for this very nice feedback that we will share with our team. Our team does everything possible to make sure you have a pleasant time and your message will make them very happy. Hope to see you again. Best regards, Morgane LE GUERN - Executive assistant

Good overnight to Italy

TripAdvisor rating 3.0/5

Sue77777 Couples - TripAdvisor review

Good overnight stop en route to Italy . Easy to find from the main roads . Plenty of free parking and electric hook ups going in for about three cars The hotel is typical Novotel decor outside and inside Although it needed a bit of TLC , not so sure the interior decor is right for a 4* , it looked like it had been boarded up following damage !!!! The restaurant menu was limiting but adequate and a fair price . We opted for breakfast which was ample, a mixture of the usual cereal and continental meats . There was bacon and scrambled eggs but sadly cold . But it was there. Good choice of hot drinks too The room was fine all be it tired . Comfy bed and a good shower . Nice clean towels . Honestly feel it isn’t a 4* and it is over priced but that’s the world we live in now for travel . Overall it’s the friendly staff that make this hotel .

Dear Sue, thank you for your feedback. We are happy to read that the room, restaurant and our staff was at the height of your expectations. Regarding the interior decor, it is a bias. It makes the restaurant and lobby more modern and warm than before. More than half of our rooms are under renovation, we hope that the new decoration will be to your taste. Best regards,

Clean, great location, comfortable

Customer review rating 4.5/5

Meredith V. Families - Confirmed reviews ALL

We always enjoy staying at a Novotel and thieves no exception. The room was well equipped and comfortable and it’s quiet other than when other guests were being particularly loud on their way to their rooms. Reception was polite and helpful and the breakfast was very good (although the bacon and eggs could have been prepared with a bit more care!)

Good morning, Many thanks for your great feedback! I hope we'll meet again. Best regards Matthieu Dennebouy General Manager

Nice Hotel

Customer review rating 1.5/5

Eva Solo - Confirmed reviews ALL

upon arrival got a rate for a nights stay of 108 euro. Which was fine. Got the facture in the mail today. 120. euro. VAT was not included. not nice and not right. never again in this hotel.

Hello, Madam, Thank you for taking the time to leave us a comment following your stay with us, which apparently went well apart from the misunderstanding of your bill. I'd like to go over the details with you, which include the night at 107.35 + 1.60€ tourist tax. What was not included in your initial rate was the pet supplement of 12€. VAT is included in our rates, as required by law. Please do not hesitate to contact me if you need any further explanation. Sincerely Matthieu Dennebouy Director

well located, good stay, very clean, but had to wait for food at breakfast as very busy

Customer review rating 4.0/5

Matthew J. Families - Confirmed reviews ALL

we had to wait many times for food to be refilled for breakfast. also only limited offerings for food and not much space. it was very busy though.

Dear M, thank you for your feedback regarding your stay at the Novotel Mulhouse Bale Fribourg. We are happy to read that your stay was good. We are really sorry for the breakfast, indeed, we had a lot of people at once and the reassort was not fast enough. Hope to see you again. Best regards. Morgane LE GUERN - Executive assistant

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Other web-users rate our hotel

  • 220 reviews 8.8/10 Location
  • 747 reviews 4.8/10 Room
  • 559 reviews 7.8/10 Service
  • 7 reviews 8.1/10 WiFi
  • 439 reviews 4.4/10 Comfort
  • 331 reviews 6.9/10 Breakfast
  • 300 reviews 4.7/10 Food
  • 240 reviews 5/10 Vibe

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