Hotel - Novotel Mulhouse
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Novotel Hotel

Novotel Mulhouse Hotel

Rue des Cévennes 
68390  SAUSHEIM
FRANCE

390 reviews
TripAdvisor Rating Based on 390 reviews
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Select your dates 84.00 EUR
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Boules/petanque
    • Table tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.They can accommodate up to 2 adults and 2 children and feature a minibar, tea and coffee making facilities and free Internet access.

  • 77 rooms
  • 54 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 61 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Mulhouse

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 390 reviews
theodoramariap 2017/01/03
« A small pleasant hotel »

The hotel is situated in an industrial like zone. We stayed there only for one night. It is a very small hotel, just two floors, ground and 1st floor. It has no elevator and the receptionist carried our bag at the 1 st floor. The restaurant looks nice and the bar is ok too. Room was ok, a bit old fashion and just enough to fit 2 adults and 2 kids. The breakfast was very good.. The swimming pool is too small. Since it was winter we didn't use it. Overall is an average hotel.

VINCENT F, Directeur général at Novotel Mulhouse Sausheim, responded to this review

Your satisfaction is the most important. We thank you very much for your message. With best regards

Ken B 2016/10/30
« Awful beds »

Overall poor and not up to Novotel standard. Beds were so bad sleep was impossible. The hotel has no lift so suitcase must be taken upstairs by hand. Restaurant quality was OK but very limited in choice.

M V 2015/08/15
« Good stay, but warm »

Stayed overnight while travelling. Ideally located close to highway. Although the building appears to be old, the interior is relatively up-to-date. Albeit Novotels normally would be considered a little more upscale, this hotel is at the lower end, which appears to be reflected in the rates. However, you would expect to have airconditioning nowadays, which was not the case. Also, the windows were locked so you could not open them. Albeit the airport is close to the airport, you did not hear any noise inside. All in all good stay at a fair price.

Hans T 2015/07/29
« Is this a Novotel? »

Very nice and helpful staff. Staff has lack of english language skills, needed as many guests were non-french speaking. Rooms - spacious - very nice bathroom - superb shower - separate toilet - NO airconditioning during one of the hottest nights - woke up a lot from the heat during the night. Breakfast: chaotic experience - staff could not keep up with number of guests taking breakfast, however hotel was not filled for 1/2 - nice choice but much less compared to all other Novotels I have stayed in. Nice outdoor swimming pool.

452Frances 2015/07/13
« Poor »

Nice enough hotel but absolutely abysmal service in the over-priced restaurant. It took well over three hours to have a simple three course meal and to rub salt in the wound a party of nine French people came in an hour after we had ordered our first course and had finished their three course meal, including coffee before we even got our desserts. We had drinks in the bar before dinner and the waiter picked up the ice cubes to put them in the glasses WITH HIS HANDS! We had booked and paid for two rooms to introduce our friends to Novatel hotels which we stay in a lot. Needless to say none of us were impressed with this one. Avoid this hotel.

VINCENT F, Directeur général at Novotel Mulhouse Sausheim, responded to this review

Dear 452France, Thank you for taking the time to tell us about your experience at the Novotel Mulhouse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices for this week end. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

westroyals 2014/09/01
« NO HOT WATER and they didn't care »

We arrived after a long drive. Hotel was quite and the check-in was slow, lack of staff. Got to our room as was as expected as have stay here before Got in the shower, no hot water. Went to reception and complained , they said it would be fixed in a hour. Surprise, surprise it wasn't and complained again. Still not fixed. We decided to go out and eat and told them this and they said it would be fixed. Got back 2 hours later and still not fixed. I said that I wanted a refund and was told that the hotel manager was not on duty and only that person could authorise this. What I can't believe that a no point were we offered another room we were basically ignored. Tired and fed up, cleaned my teeth and went to bed. As we were leaving very early the next morning (5 am) there was nobody there who could give us a refund. I will be contacting the chain this week to further my claim for a full refund WILL NEVER BE STAY HERE AGAIN

MikeP1001949 2014/07/03
« Never again »

This hotel is awful! When we checked in we were told that the windows would not open and that there was no control for the air con. My wife's dinner was cold and when she got her replacement I had finished my main course. How do you work out the various options for breakfast? Not an experience I care to repeat, I shall avoid accor hotels from now on

Lizzie S 2014/06/17
« Holiday 2014 - Stopover »

2 night stopover to Italy. Service good, Food excellent. Unfortunately for Novotel this hotel is now looking rather tired and probably needs some refurbrishment. That said it was clean and functional and met our expectations. Location great for visiting local atractions. Great overnight stopover if travelling further south. Right on Swiss border. Coach party in and rather noisy up until 1130 but otherwise very quiet and good nights rest.

JinksBelgium 2013/12/26
« functional hotel »

hotel is close to the highway has ample free parking and is a nice hotel. The rooms are on two floors with no lift which is a bit frustrating. the staff were friendly and welcoming and were kind when we asked for a late checkout. this is more of a business hotel than anything else but it does have a pool and is only 30 minutes to basel

2013/08/19
« Some problems but still a lovely hotel »

Lovely outdoor pool and table tennis, fantastic breakfast and comfortable family room. We had some issues with our pre-paid rate (which was half-board) but did not include the children for dinner and had a limited menu as part of the package - this proved difficult with language problems but was all sorted and they were helpful once we understood.

AllAloneTravel 2013/08/15
« Stay during a hot summer day »

The hotel is nice and staff was very kind. Unfortunately I was staying during a very hot summer day (>30 C). There was no cooling in the room, so it was a little bit too hot to have a good sleep. The location is close to a motorway exit, which is convenient. However, it is not at a beautiful location, but has the advantage of a free parking.

Sharon M 2013/07/10
« Good location, family friendly hotel »

We stayed one night at this hotel, nice hotel, with a swimming pool and play area for young children. The hotel has a restaurant with a terrace and is good value for money, very clean and the staff very friendly. The hotel has a huge car park, so no problem for parking. Will definitely return to this hotel when we are next in Mulhouse.

Peter C 2013/06/30
« OK for one night in transit »

No serious problems. Arrived at 4:00pm and room was not ready - I guess a one-off. Booked a superior room and it was spacious enough (with a bed-settee/single that we did not need) but main bed was really close to one wall making it difficult to get in/out of bed. No lift so had to carry cases upstairs (only one floor). I guess the hotel is getting a bit old and looks a bit dated from outside. Breakfast was good and staff friendly and efficient.

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