Hotel - Novotel Reims Tinqueux
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Novotel Hotel

Novotel Reims Tinqueux Hotel

Route de Soissons  TINQUEUX 
51431  TINQUEUX
FRANCE

812 reviews
TripAdvisor Rating Based on 812 reviews
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Select your dates 104.00 EUR
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early Check In
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Other sports activities
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:30 / 19:00-22:30
    • Opening hours : Week-end 12:00-14:30 / 19:00-22:30

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary and perfectly adaptable, the Novotel room is a true living space and can be adapted to suit all requirements. All our rooms measure at least 269 sq. ft. (25 sq. m) and have double beds measuring 59" (150 cm) and WIFI.All rooms have a bathtub or shower and separate toilet. Choose the Executive Room and enjoy a Nespresso coffee machine, walk-in shower, wellness kit with bathrobe and slippers and minibar.

  • 127 rooms
  • 110 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 45 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Reims Tinqueux

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 812 reviews

Patboilletot 2016/12/27
« 10/10 for restaurant staff »

No specific comment about the hotel (this is a (Novotel) except the bed did not seem to be a real bed but a sofa bed But a special note for the friendliness of the restaurant staff, both at diner and breakfast

TRAUTMANN_Eric, Directeur général at Novotel Reims Tinqueux, responded to this review

Yes, the second bed in a sofa bed maded for children. Stay at your disposal kind regards

rburrows2014 2016/10/29
« Tinqueux stay »

We are seniors and stayed there for two nights. There are no stairs and we had to haul our heavy cases up them to get to the room. The room design is poor. There is space but the bathroom door is glazed and opens onto the double bed so if you are asleep and your partner gets up in the night and turns on the bathroom light it shines on you and wakes you. The door should open onto the passage. There is also only about 400mm from the bathroom door to the bed making access tight. The restaurant costs are high. It would also help if you published a better map showing how to access your place from the highway as it is a tricky process to get in off the busy system of roundabouts and one-way roads.

TRAUTMANN_Eric, Directeur général at Novotel Reims Tinqueux, responded to this review

dear rburrows2014 I am sorry the stay wasn't good for you. Our brand NOVOTEL try to have same NOVOTEL everywhere. We need to work well to be helpful to our customers. Kind regards

Vince201645 2016/10/02
« Could do a lot better »

Having stayed at same hotel some years ago found it rather tired looking.The shower was rather rundown.The shower head leaked and the door would not shut properly,accident waiting to happen.The bathroom very small and toilet was separated thus requiring to move from bathroom. You also needed to keep the bath room door open because the door opened up directly onto the bed and was difficult to open the door and walk in. The TV offered multi channels but no UK one's only BBC world. I know most of my complaint are fairly minor but they make the difference making the stay a good experience to a poor one

TRAUTMANN_Eric, Directeur général at Novotel Reims Tinqueux, responded to this review

thank you for your comment Vince201645 I am sorry you didn't ask questions at the front desk because there isn't only BBC channel on the TV.We are 10 channels in English language. Stay at your disposal Kind regards

2016/08/17
« Shamobolic administration. Poor cusomer service. »

As I write, I'm still waiting for a response from the customer service team. I'm keen to know reason why novotel have billed my account for a pre-booked (and paid for room). I phoned and emailed 4 days ago with evidence of both payments and booking conformation emails from novotel... On arrival, the hotel was confused about the date of my stay. Not a problem I thought - I had copies of the booking confirmation email (received at point of booking and then a further helpful 'welcome' email sent by novotel just the day before my stay. This evidence dismissed with the rational that I must have changed the date since making the original booking! The reception then 'kindly' offered me a room for the night (I had already booked and paid for) at a charge of 81 euros! Apparently, I was 'in luck' as they still had a room available! When I declined, pointing out (again) that I had already paid for that night, I was offered a 'free' room but I would still have to pay for breakfast. Again, I declined as I had already pre-paid for breakfast and again, had the proof with me (which the reception appeared reluctant to accept as it did not correspond with their in hotel computer information. Not a fun conversation after a 9 hour journey... To then return home and see I had been charged for the room after all, despite confirming there was nothing outstanding upon checking out was frustrating. A frustration compounded by a long wait on hold to the customer service line (whose number is not listed on the website, just the ticket booking line... Summary? Convenient location, nice hotel, great breakfast appalling administration and customer care.

TRAUTMANN_Eric, Directeur général at Novotel Reims Tinqueux, responded to this review

Thank you for these détails, Don't hesitate to contact directly me : h0428-om@accor.com Kind regards

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