Novotel Paris East 4 stars

Customer review rating (ALL Rating) 3.4/5 1,002 reviews

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Description

Hotel extras

  • 15 minutes from the center of Paris by metro

  • 26,910 sq. ft. (2,500 m²) of meeting space with a 600-seat conference hall

  • Fast access to Roissy and Orly airports

  • Fitness center

  • Restaurant La Manufacture MeB open

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Hotel location

Novotel Paris East

1 Avenue de la Republique
93177 BAGNOLET
France

GPS:48.863202, 2.414708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

La Manufacture MEB

Our chef at the Novotel Café invites you to discover his traditional cuisine with a modern touch. Enjoy your meals and breakfast in contemporary and bright surroundings.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.4/5  1,002 reviews

TripAdvisor Rating  3.0/5  2,421 reviews

A Question Mark Hotel ???

TripAdvisor rating 3.0/5

Isabel P Business - TripAdvisor review

Immediately in the taxi appraaching the hotel I was in shock with urgent need of painting of the overall facades but then entering the reception hall I was positively impacted by the area and thought “bad winter”. I was assigned to a Suite in the last floor but the views were nothing but other buildings. The room was old, badly cleaned, although acceptable linen but rocks instead of pillows! Bleach is a word to be teached over there. Still, the dinners at the restaurant were surprisingly above average! Most staff not very friendly especially the reception: they are so busy they do not bother to look into your face. This is a place you feel constantly facing contrasts. When you are not happy with something they positively surprise you with something like i.e. the sustainable offer of bottles to be refiled in a local water fountain !!! 10 for this. In summary: zero to cleaning and daily housekeeping; average breakfast; good dining restaurant; very average location. Pay a bit more but stay closer to Paris and a healthier hotel. This one needs an urgent facelift in all areas including Human Resources

Novotel Paris is a hotel I like

Customer review rating 3.5/5

Boubacar A. K. Solo - Confirmed reviews ALL

For the first time, I runned into a security agent that is extremely rude.

Hotel well located next to Metro and large Supermarket, front desk personnel very nice and helpful

Customer review rating 4.0/5

Cj Families - Confirmed reviews ALL

Hotel fairly easy to access and close to Peripherique, large underground parking. Very nice reception at the front desk, personnel very helpful. Great and modern lobby, unfortunately the rooms are dated and need renovation. Elevator made a lot of noise and our room was next to the elevator. The problem was fixed the next day!!

Unimpressed

Customer review rating 2.0/5

Ninja Friends - Confirmed reviews ALL

Unimpressed is how I'd sum up my stay. I had made a reservation at the hotel for a room with two beds. When I checked-in my the room type was not available and I was upgraded to a bigger room but it had one bed and a pull out sofa that was beat up and concave. I made the reservation for two people and was hoping that we would both be able to sleep in separate beds comfortably. The pull out was nowhere near comfortable unless your spine was shaped like a banana perhaps. This upgraded room also came with a shower that did not work properly. I was unable to turn the temperature knob and had to resolve to taking a cold shower in the evening. A visiting friend of mine who speaks French called the reception on my behalf to explain the situation. He was dismissed with "There are lots of people staying at the hotel so there's no hot water." Is this hotel on a third-world property? I had him call back to tell them that the mechanism wasn't working properly and personnel was sent to our room. We were told that yes it wasn't working properly but there isn't anyone to fix the issue so we would have to wait until the morning. I had an event to attend to so I showered in cold water unhappily. The morning came and no one came to the room to fix our shower nor was there a phone call to even follow up about the inconvenience we experienced. We decided to stay an extra night but wanted a different room in which there was a working shower. Abdallah found us a room on the same floor, in the same room category for around the same price. He was the most helpful out of all the staff and took time to really listen to our needs even with our language differences. Overall, I'm disappointed with the hotel and the experience of my stay there. I understand that there are cultural differences and yet service recovery was not to my standard since there really wasn't any at all. I can't imagine not being compensated in some manner for a room without a properly working shower. I was able to get an extra drink ticket that comes with my Silver status as an Accor member after asking for it for my inconvenience that I experienced the first night. Outside of my experience, there is.a very small gym, bar, and restaurant on site. The hotel is located very conveniently to many things including a metro shopping mall, plenty of restaurants, and the like all within walking area. The best part about this hotel is the location but there are plenty of other accommodations.

Dear Ninja, Thank you for taking the time to provide us with your feedback regarding your recent stay at Novotel Paris Est. At Novotel Paris Est, we strive to provide our customers with a comfortable and enjoyable stay in a diverse environment, and we are sorry to hear that you found some aspects of your experience unsatisfactory. We take all customer feedback seriously, as we are always looking for ways to improve upon our service. Thank you again for taking the time to share your experience with us. We hope that you will give us another opportunity in the future to show you the high level of service that our guests expect from us. Sincerely, Manager of the Novotel Paris Est

Much better than I thought

TripAdvisor rating 4.0/5

Renata M TripAdvisor review

After reading all those negative comments I must confess I was pretty scared of staying at this hotel. But actually, it was a pretty good good experience. Breakfast was very nice with croissant, two types of cheese, hot coffee, yogurt. It was very crowded. Arrive early. The staff was very kind and helpful. The hotel is two blocks away from the subway station and there's a supermarket on the corner. Definitely I recommend this hotel 🙂

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Other web-users rate our hotel

  • 609 reviews 7.5/10 Location
  • 1,377 reviews 3.8/10 Room
  • 1,008 reviews 5.6/10 Service
  • 24 reviews 6.9/10 WiFi
  • 636 reviews 3.8/10 Comfort
  • 544 reviews 3.2/10 Cleanliness
  • 522 reviews 5.3/10 Breakfast
  • 397 reviews 4.9/10 Amenities

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