Hotel - Mercure Annemasse Porte de Genève Hotel
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Mercure Hotel

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins 
74240  GAILLARD
FRANCE

361 reviews
TripAdvisor Rating Based on 361 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Hammam  (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Karting facilities  (Nearby)
  • Skiing (Nearby)
    • Snow Skiing (Paying, Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:30 / 19:00-22:30
    • Opening hours : Week-end 12:00-14:30 / 19:00-22:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between our two room categories (Standard or Comfort) according to your tastes and needs. Our renovated Comfort Rooms feature a contemporary style and offer more space.

  • 78 rooms
  • 75 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Annemasse Porte de Genève Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 361 reviews

simon186 2017/02/16
« Recent stay »

Recent overnight stay en-route to final destination: Super convenient location; exactly as expected from Mercure - Clean public areas; fresh and tasty food; clean room and great value. Efficient check-in and check out

ANNEMASSE, Directeur général at Mercure Annemasse Porte de Geneve, responded to this review

Bonjour, Thank you for this very nice comment. I share it with my team Best Regard, Laurent Vinci

Oktopus_Ken 2017/02/03
« No serious problems on this visit.... »

I have stayed at this hotel many times, and there have been occasional problems in the past, but in general, this is a well run, comfortable hotel. If you are out late and you come back to the hotel in the small hours, be sure to have your mobile phone with you, and make certain that you have the hotel's phone number stored. On one occasion on this trip, when I came back, I got no answer to the doorbell, because the girl was in the back office, and she could not here the bell. Fortunately she did hear the telephone. The restaurant menu does not contain as much variety as I would like. As a result, I only dined in the hotel's restaurant 2 days in 7. If you need a normal amount of wardrobe space, then avoid room 415. This room contains what, might be a structural pillar which blocks off 50% of the wardrobe space, leaving inadequate space even for 1 person's clothes. I don't understand why Mercure didn't put the wardrobe somewhere else, because the room is a good size. I suspect that a few other rooms have the same problem...

ANNEMASSE, Directeur général at Mercure Annemasse Porte de Geneve, responded to this review

Bonjour, Thank you for this overall positive feedback. We had a problem with the intercom but it is in the process of being repaired. In the pleasure of your welcoming again Best regard Laurent Vinci

gabibuj 2016/06/09
« Happy staff in an aweful hotel »

The hotel has a very good location, free parking, swimming pool (at 18°) and very good and genuine staff. But it all ends there. I cannot be more disappointed about the condition of the hotel and, above all, the room: dust in the cupboard, torn up sheets in the bed, and the feeling that we were about to find living insects at any moment. ufffff....

ANNEMASSE, Directeur général at Mercure Annemasse Porte de Geneve, responded to this review

Dear, Thank you for your message of sympathy from our staff We are sorry that your entire stay is not satisfied. We strive that it does not happen again. Lauren Vinci

Christine T 2015/07/06
« Nice position »

Very good position as long as you have a car. Bus is a 20 minute walk away takes 40 to Geneva. We drove into Geneva as there is plenty of parking near the lake. Other restaurants are about a 20 minute walk away, we drove to a small Italian restaurant run by local couple, very good as the food on the hotel was not very good, and the choice was limited and the staff were not very well trained. The bathroom in our room, which was a privilege room needed to be updated along with the very thin towels. We were disappointed with this hotel.

ANNEMASSE, Directeur général at Mercure Annemasse Porte de Geneve, responded to this review

Madame, En répondant à notre enquête, vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous vous en remercions. Nous sommes désolés que la prestation n’ait pas été à la hauteur de vos attentes et nous vous prions d’accepter nos plus sincères excuses. Votre remarque a bien été prise en compte et des mesures rectificatives ont été mises en place. Sachez que tout est fait afin que nos clients puissent passer un bon moment dans notre établissement et que chaque avis compte beaucoup pour nous. Au plaisir de vous accueillir à nouveau Très cordialement Laurent Vinci

Aristoteles21C 2014/01/20
« Terrible hotel ... »

One of the worst hotels I have ever stayed in (and I have been around) - and certainly the worst one in France. Dreadful room, dreadful shower, dreadful hotel ... Even the fruit salad at the restaurant was inedible (the steak was decent ...)

ANNEMASSE, Directeur général at Mercure Annemasse Porte de Geneve, responded to this review

Dear Customer, I am very surprised that this comment does not refflect the image we want to give our hotel. I remain at your disposal if you want to talk about the problems you encountered. Regards, Laurent Vinci

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