Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.9/5 854 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA Schiedam, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES & BITES

The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  854 reviews

TripAdvisor Rating  4.0/5  623 reviews

Disapointed

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

It was my 2nd stay at this hotel. Last time I had no problem but this time I was unhappy with: - In the elevator, button for the 2nd floor did not work - In the room, the light of refrigerator kept blinking all the night, which made it difficult to sleep - A small tray in the refrigerator was dirty with black mold - Inside of the kettle was also dirty with black mold The lady at reception was kind and tried to help, but the room was not maintained well, I have to say.

Dear Guest, Thank you for taking the time to review your visit. We are truly pleased to hear that our staff made a positive impression through their kindness and willingness to assist. It is always our highest priority to offer a welcoming and helpful service to all our guests. However, we regret to hear about the challenges you experienced with the elevator and the inconvenience caused by the refrigerator light during your stay. Additionally, the cleanliness of the small tray in the refrigerator and the kettle certainly does not reflect our usual standards. While we are deeply saddened by these aspects of your stay, we appreciate you bringing them to our attention. Rest assured, we continuously strive to provide comfortable and enjoyable experiences for our guests, and your remarks have been shared with the relevant departments to ensure our high standards are upheld. Your comfort is of utmost importance to us, and we are committed to making every stay memorable for the right reasons. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Dorien Guest Relations Manager

Not Good Stay

Customer review rating 1.5/5

William P. Business - Confirmed reviews ALL

I have stayed in your hotel for the passed 2 years, when I 1st started staying I tried to join the Accor group using my own personnel email address after 4 or 5 months of trying and getting the staff to try I could not. So I changed over to my company email address Which I was then able to do, however i find that the days I had tried with my own email address I cannot claim back, as I have just been told I cannot have multiple accounts. I should of been a platinum member but am only a gold member. It is easy for you to check that my booking were made by the same person the only thing that Is different is that for some reason my personnel email would not work properly. All the stays but 2 of them are in the same hotel. Another problem i have found as that now at the weekend I cannot get any food in the hotel and have to now either travel or use a delivery service. I have no problems with the staff of the hotel or the rooms but feel why should I use the hotel when I am not receiving what i am entitled to on my Accor account.

Dear William, Thank you for taking the time to review your stay. We are delighted to hear that you have found our staff to be a positive aspect of your stays with us. Our team strives to provide the warmest hospitality and the most efficient service. We regret to hear about the issues you've encountered with the loyalty program and the inability to claim your rightful status. While we cannot alter the past, we are keen to ensure that your loyalty is acknowledged appropriately moving forward. Regarding the availability of food options during the weekend, we recognize the convenience of having dining services within the hotel and we truly empathize with your disappointment. We take note of your preference and while our restaurant hours are designed to cater to a wide array of guest schedules, we will keep your feedback in mind as we continually assess our service offerings. It is our sincere hope that you will consider the steps we are taking to enhance our guests' experience and that the actions we are undertaking will encourage you to remain a valued member of our hotel family. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dorien Guest Relations Manager

Well located. Quiet neighborhood.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

All as expected

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are pleased to read that overall you had a good experience while you were here. Your feedback is valuable to us, as we strive to improve with each and every stay. Rest assured that we have taken your suggestion into consideration. The entire team looks forward to welcoming you back. Kindest regards, Dorien Guest Relations Manager

Needs renovation.

Customer review rating 2.0/5

Marinus L. Families - Confirmed reviews ALL

Shame to see that I could not find the 10 Euro car parking charge per day when I booked the hotel even though I looked for it. The charge of 24 Euro per person is rather extortionate with view of what is being offered. The décor of the rooms, corridors and lift is rather "tired" at best. I have stayed in this hotel about once a year for the last 42 years with the exception for fully booked or covid. Our visit last year was very disappointing and this year we thought to try it once more. It still was just as disappointing even though the breakfast had slightly improved. We will not stay again.

Dear Marinus, Thank you for taking the time to review your stay. We are deeply saddened to learn that your recent stay did not meet the expectations set by your longstanding history with us. Our aim is always to provide a comfortable and enjoyable experience, so your comments regarding the need for renovation have been noted with great concern. It is regrettable to hear that the information about parking charges and breakfast pricing was not sufficiently clear at the time of your booking. Transparency is of utmost importance to us, and we strive to ensure all details are communicated effectively. Additionally, we continuously review guest feedback to enhance our room aesthetics and ensure our accommodations provide a relaxing atmosphere. It is disheartening to know that despite slight improvements in our breakfast service, your overall experience was not reflective of the high standards we endeavor to uphold. While we are unable to alter the past, please rest assured that our commitment to guest satisfaction is unwavering. Should you reconsider, we would welcome the opportunity to demonstrate the improvements we are making in response to our valued guests' feedback. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dorien Guest Relations Manager

Customer review rating 3.0/5

Viviane Business - Confirmed reviews ALL

The stay was good but the confirmation of the booking was quite difficult to receive. I had to call 3 times before receiving it per e-mail.

Dear Viviane, We would like to thank you for this review about your recent experience in our hotel. We are delighted to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that you hold it in high regard. We regret to hear that the confirmation of your booking did not meet your expectations and required multiple contacts. Our aim is to provide a seamless reservation experience, and we are concerned to learn that this was not the case for you. However, we are pleased to know that your overall stay was satisfactory. Your feedback regarding our hotel's cleanliness and sustainable initiatives is greatly appreciated. We continually strive to maintain high standards and our commitment to sustainable practices is an ongoing effort. We are always open to suggestions on how we can improve in these areas. Thank you once again for bringing these matters to our attention. It is through your feedback that we can continue to enhance our services and practices. We hope to welcome you back. Best wishes, Dorien Guest Relations Manager

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Other web-users rate our hotel

  • 329 reviews 7.3/10 Location
  • 821 reviews 4.8/10 Room
  • 630 reviews 6.8/10 Service
  • 22 reviews 5.3/10 WiFi
  • 445 reviews 7.8/10 Breakfast
  • 414 reviews 3.8/10 Comfort
  • 404 reviews 4.5/10 Cleanliness
  • 230 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.