Novotel Sao Paulo Jaragua Conventions 4 stars

Customer review rating (ALL Rating) 4.4/5 6,509 reviews

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Novotel Sao Paulo Jaragua Conventions - Image 1
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R. Martins Fontes 71, CENTRO, 01050-000 SAO PAULO, Brazil

Description

Hotel extras

  • EVENTS: Large corporate event rooms and amphitheaters.

  • FAMILY: Accommodations with bathtub. Up to 2 adults and 2 kids.

  • PET-FRIENDLY: Pet's vaccination card is mandatory. Fees apply.

  • WHERE: 20-minute drive from the São Paulo Airport (Congonhas).

  • INCLUSIVE: Adapted rooms for people with reduced mobility.

Our accommodation(s)

Hotel location

Novotel Sao Paulo Jaragua Conventions

R. Martins Fontes 71, CENTRO
01050-000 SAO PAULO
Brazil

GPS:-23.54848, -46.64306

Telephone
Fax +55 11 2802-7053

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE 365

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,509 reviews

TripAdvisor Rating  4.5/5  3,319 reviews

Certificate of excellence 2024

Good Stay

Customer review rating 4.0/5

Mario Business - Confirmed reviews ALL

Everything was perfect, special thanks to the maintenance staff for their service, disposition, and support.

Dear Mario, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience

Does not worth the money.

Customer review rating 2.5/5

Fabricio Business - Confirmed reviews ALL

The first thing I was asked when checking in at 1pm was "What category are you?". I got no YES or NO based on the actual availability. I could only check in at 2pm. The HVAC (A/C) is noisy and the wall-mounted control will not not let you effectively set the fan to a lower speed. The only way to stop the A/C was actually to remove the card-based key from the wall-mounted card reader, implying in no A/C at all, no room lights and no TV. On the other hand, the shower pressure is very good. The soup and shampoo brand they use is very good. The breakfast is okay. The cheff provides you with a fresh scrambled eggs for which you can choose ingredients. This was nice. Bottomline: considering I have paid almost 400 brazilian reais or each day of the stay, and considering the inability to let me check in one hour in advance, combined with the very problematic A/C that never cooled down the room as much as I wanted, my conclusion is: you can find a better hotel for the money. I do not recommend this hotel. Staff managers: please please explain to your staff that asking someone's category should never be the very first question to ask to a tired guest arriving to your facilities. Remember: I am an ordinary non-gold non-diamond guest but if you treat me like that I will never want to upgrade and I will prefer to give another chain a chance! That single event effectivey turned my perception of your facilities down.

Dear Fabricio Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience

Problemas no check in

Customer review rating 3.5/5

Erika Business - Confirmed reviews ALL

Ficamos aguardando na fila o check in por aprox. 30 min

Olá Erika, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Customer review rating 3.0/5

Yawei L. Business - Confirmed reviews ALL

The internet connection is not smooth.

Dear Yawei L., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellente service

Customer review rating 5.0/5

Luiz Business - Confirmed reviews ALL

Staff is very friendly and helpfull.

Olá Luiz, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

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Other web-users rate our hotel

  • 1,164 reviews 8.9/10 Location
  • 2,373 reviews 7/10 Room
  • 3,026 reviews 8.1/10 Service
  • 179 reviews 4.6/10 WiFi
  • 1,334 reviews 8.3/10 Breakfast
  • 994 reviews 6.6/10 Cleanliness
  • 6 reviews 1.7/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.