Pullman Madrid Airport & Feria 4 stars

Customer review rating (ALL Rating) 4.3/5 1,068 reviews

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Pullman Madrid Airport & Feria - Image 1
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Avd. Capital de España,10, Campo de las Naciones, 28042 MADRID, Spain

Description

Hotel extras

  • 3 minutes' walk from IFEMA and Palacio de Congresos.

  • Swimming pool open from June 12 to September 15

  • Airport 10 minutes by metro (Direct line)

  • Family rooms

  • Parking and "Feria de Madrid" metro 2 min. away

Our accommodation(s)

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Hotel location

Pullman Madrid Airport & Feria

Avd. Capital de España,10, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462696, -3.615725

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EL PATIO

Art, innovation and creativity come together in a space where guests can sample traditional cuisine brought up to date with the best ingredients in their prime, in the form of balanced, healthy, sustainable and freshly prepared dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,068 reviews

TripAdvisor Rating  4.0/5  1,133 reviews

Hot room

Customer review rating 2.5/5

Sb Business - Confirmed reviews ALL

I have stayed in this hotel many times over the last few years while travelling on business to Madrid. I generally find it comfortable and convenient as a business traveller. On this occasion there was no air conditioning working in my room which meant that I was unable to sleep properly at night and even while getting dressed in the mornings I was finding I was sweaty and uncomfortable. When I asked at reception if something could be done about this, I was met with a shrug - "Yes we know it is not working, but there is nothing we can do". I understand that things do go wrong from time to time, but I would have liked some acknowledgement of the discomfort and an apology. I was left with a feeling that the team did not care.

Dear Mrs. B., We would like to begin by extending our sincere apologies if you have ever felt that we were not committed to your comfort. Your satisfaction is our utmost priority, and we are dedicated to ensuring that you have the best experience possible during your stay with us. We would like to further explain our central air conditioning connection policy, which is aligned with an energy efficiency law and our commitment to sustainability. As part of this initiative, the central air conditioning is automatically activated when the outdoor temperature falls within a specific range, ranging from a minimum of 19 degrees Celsius to a maximum of 25 degrees Celsius. This measure not only helps us comply with the energy efficiency standards required by the law but also allows us to reduce our environmental impact by minimizing unnecessary energy consumption. However, we understand that this may affect your comfort level, especially at certain times of the day or in particular weather conditions. Please allow us to reiterate that we are here to address all your needs and are willing to find solutions that provide you with the level of comfort you expect. If at any time you feel that the room temperature is not suitable, please do not hesitate to contact us, and we will do everything possible to adjust the settings or provide you with alternatives to make you feel more comfortable during your stay. Once again, we sincerely apologize for any inconvenience this may have caused, and we thank you for your understanding and patience as we work together to ensure your satisfaction. We remain at your disposal for any further inquiries you may have. Sincerely, Pullman Team

Air Conditioning none existent.

Customer review rating 1.5/5

Steve B. Business - Confirmed reviews ALL

Air Conditioning permanently set at 23.5 degrees. I didn't enjoy one decent nights sleep as it was FAR too warm in the room. Spoke to reception (they were excellent in trying to help and communicate) who informed me it's a government issue??

Dear B., Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iván Añón General Manager

Excellent

Customer review rating 4.5/5

Foschi Business - Confirmed reviews ALL

All was good and pleasant

Dear C., We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iván Añón General Manager

Basic stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is ok. Pros: near airport, IFEMA, subway, and one of the housekeeping staff, Elana how was very nice. Cons: older hotel (in renovationed on floors 1-2), very warm rooms with no cooling, minimal food options.

Dear R., We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iván Añón General Manager

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Well located, close to offices. Room a bit outdated or not well maintained for 4 stars. Good breakfast with a lot of choices and good coffee but area looks like a canteen, not very friendly, not nice restaurant. Terrace was not yet opened while weather was great.

Dear Isabelle Nadine H., We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman´s team

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Other web-users rate our hotel

  • 557 reviews 9.1/10 Location
  • 886 reviews 6.7/10 Room
  • 896 reviews 9/10 Service
  • 12 reviews 4.1/10 WiFi
  • 518 reviews 8.1/10 Comfort
  • 295 reviews 7.2/10 Cleanliness
  • 280 reviews 7.6/10 Breakfast
  • 269 reviews 4.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.