Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 3.7/5 3,110 reviews

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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

Our accommodation(s)

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Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Telephone
Fax +966 12 571 5999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,110 reviews

TripAdvisor Rating  4.0/5  3,117 reviews

Certificate of excellence 2023

Honest review of a nice stay

TripAdvisor rating 5.0/5

Umm Ahmad H TripAdvisor review

Ali Akkaş and Abo Bakkar cleaned our room 2117 they were very nice and kind. Majority staff here are very kind and helpful. The decor in the bedrooms is a little tired even though we had a junior suite. However the decor in lobby, restaurants and other facilities is good. This hotel is premium because of the location and the fact it’s a few minutes walk into the Haram but it isn’t necessarily most aesthetic eg tired carpets and bathrooms are very basic in the bedrooms. However the bed was comfortable and you can ask for whatever you need they will help you. We got Haram view which was lovely but our other family had city view and that is fine too as you will be going to the haram regularly anyways if you are here for pilgrimage. We had half half board and breakfast and dinner facilities are suitable and also child friendly here but bear in mind there is ample food around here. The price for the stays here is extortionate compared to what you would pay for hotels in other countries however it makes sense because of the comfort and the amenities. It makes a difference to book a hotel very close inside or beside clock tower. This hotel is accessible via the clock tower lifts and it’s very close to gate number 91

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location, view, breakfast, dinner, and staff service. We want to express our sincerest gratitude for your kind words towards Mr. Ali Akkaş and Mr. Abo Bakkar. On the other hand, your concerns regarding prices, room amenities and bathroom have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

Satisfied stay

Customer review rating 5.0/5

Azeem A. Friends - Confirmed reviews ALL

Checking inn is Little bit bizarre because of the low number of the counters needs to be increase as it’s a very busy hotel but all thanks goes to Majid the way he looked after me and my family. I really appreciate that majid patiently listen and solve the problem. I will definitely come back. Very professional & cooperative.

Dear AZEEM A., Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Mustafa Sendi Guest Experience Manger Mu…

Lively & lovely stay

Customer review rating 5.0/5

Saeed V. Families - Confirmed reviews ALL

Staying at Pullman ZamZam Makkah has always been a delightful experience. The rooms are spacious, boasting comfortable bedding, and the view of the Kaaba from the window is truly special. The breakfast is not only delicious but also presented beautifully. The staff at Amber (12P) are exceptionally hardworking, polite, and helpful. The experience is definitely worth the price, and I wholeheartedly recommend it.

Dear Saeed V., Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Mustafa Sendi Guest Experience Manger Mu…

JEDDAH

TripAdvisor rating 1.0/5

Global53719610069 TripAdvisor review

Unfortunately, it was a very bad stay and I will not repeat it again. There is no hospitality and I did not find a room when I arrived. The customer service at the hotel is very bad, but Mrs. Nourhan is excellent. She is the only one who tolerated the problems.

Dear Valued Guest, Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room service, check in and customer service. We want to express our sincerest gratitude for your kind words towards Ms. Nourhan as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Exceptional Hospitality at Pullman Zamzam Makkah

TripAdvisor rating 5.0/5

ahmedibraheem550 TripAdvisor review

During my recent stay at Pullman Zamzam Makkah, I was once again thoroughly impressed by the exceptional service and warm hospitality. The hotel continues to excel in making every visit memorable. A special thanks to Asmahan, whose unwavering support and dedication enhance the experience for me and all loyal guests. Her efforts truly embody the spirit of hospitality that Pullman Zamzam is known for.

Dear Mr. Ahmed, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Ms. Asmahan as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.