美憬阁索菲特迪拜棕榈度假酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 415 评论

保证最优惠房价
美憬阁索菲特迪拜棕榈度假酒店 - Image 1
美憬阁索菲特迪拜棕榈度假酒店 - Image 2
美憬阁索菲特迪拜棕榈度假酒店 - Image 3
美憬阁索菲特迪拜棕榈度假酒店 - Image 4
Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 毗邻 Nakheel 购物中心、Aquaventure 水上乐园和 The Pointe

  • 全包式养生度假

  • 360 度养生计划及套餐

  • 健康饮食选择，包括素食和原始饮食

  • 每日养生和健身活动

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

美憬阁索菲特迪拜棕榈度假酒店

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
阿拉伯联合酋长国

GPS:25.139515, 55.142383

电话
传真 +971 4 394 4785

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  415 评论

TripAdvisor 评级  4.5/5  4,751 评论

Relaxing hotel.. a place for rejuvenating yourself

Tripadvisor 评级 4.0/5

lynne t 经 TripAdvisor 认证的评论

Upon entering the hotel it was really amazing to see for it was clean, stylish and roomy with excellent service. Food was good and great value for money and service was efficient. They were very attentive to the visitors concerns. Ms. JEANETTE JOAQUIN made my stay great . Job well done . The place especially the pool area is so nice to stay in to relax . The room was well equipped and comfortable to stay in. I was very pleased to stay there. I am hoping to be back to visit there again in the future.

Stay at The Palm Retreat M Gallery by Sofitel

Tripadvisor 评级 5.0/5

307salonig 经 TripAdvisor 认证的评论

I would highly recommend a stay at this hotel. Courteous staff, amazing views, brilliant food. Islam from the hotel staff was very helpful and kind.

Memorable family holiday

Tripadvisor 评级 5.0/5

Thuwan I 经 TripAdvisor 认证的评论

Nice location best service ,staff very friendly this hotel have different activities particularly for the kids at the kids club.pool and beach was fantastic with extremely helpful staff like Rizwan and Jeanette we have so much memories in this holiday.

Amazing Wonderful Spectacular

Tripadvisor 评级 5.0/5

Yusuf G 经 TripAdvisor 认证的评论

Arshad helped me with this special Date Yogurt that I wanted quickly. The chef Imran made amazing yogurt and I loved it.Samadhi really helped me on my first day she was super fast with bringing me my food. On first day she helped me feel so welcome. I loved the Pool was very nice had a free activity class amazing. I enjoyed the swimming especially with snorkelling which is available in the shop in Hotel. These people are really nice and friendly I really looking forward to coming back. Oh Lady Called Kadija helped me with WiFi and felt like she was always there to help me. The chef was amazing Shukal Nanda got me some amazing Shushi and got me my fruit selection. He got me a selection of Shushi in platter which was amazing. Also he made sure the food was not cross contaminated.

Bad experience/no customer service from manager

Tripadvisor 评级 1.0/5

thairaf2022 经 TripAdvisor 认证的评论

I am currently here at the retreat staying as a guest with my husband, I brought my husband here for his birthday and we have not had a great experience so far. Complained twice so far about the cleanliness of the room ,the first night we checked in the smell in the room was shocking ,and I also found nail clippings in the bathroom and dirty hand prints all over the hairdryer ,they then upgraded us to another room which we had to pay for . The room we paid and upgraded for is much better. Up to this point no manager has come to us and checked in with us after the complaint we raised . Feels very much like they don’t care about customer service No milk in the room for tea facilities and then told when I asked reception I will have to pay for it .what’s the point putting tea bags in the room of no milk to make the tea . Not a great experience of this hotel ,personally I wouldn’t come here again or recommend it

Dear thairaf2022, Thank you for taking the time to share your feedback with us. We deeply regret to learn about the disappointing experience you encountered during your stay at The Retreat Palm Dubai MGallery by Sofitel. Please accept our sincerest apologies for the inconveniences you faced, especially on such a special occasion as your husband's birthday. Maintaining a high standard of cleanliness and ensuring our guests' comfort is of utmost importance to us, and we are truly sorry that we fell short of your expectations in this regard. Your comments regarding the cleanliness of the initial room and the lack of follow-up from our management team are concerning, and we will address these issues with our housekeeping and front office teams to prevent recurrence in the future. Regarding the availability of amenities such as milk for the tea facilities, we apologize for the miscommunication and any inconvenience caused. Rest assured, we will review our processes to ensure that such issues are promptly resolved and our guests are provided with the necessary amenities without any additional charges. We appreciate your feedback on the room upgrade, and we are glad to hear that the alternative room provided was to your satisfaction. However, we understand that the overall experience fell short of your expectations, and for that, we are truly sorry. Your feedback is invaluable to us as it helps us identify areas for improvement and deliver a better experience for our guests. We would like to assure you that your concerns have been taken seriously, and we are committed to addressing them promptly. We sincerely hope that you will reconsider and give us another opportunity to regain your trust and provide you with the exceptional experience that you rightfully deserve. Should you decide to return, please contact us directly, and we will ensure that your stay is nothing short of memorable. Yours sincerely, Samir Arora General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 745 评论 7.7/10 位置
  • 1,564 评论 8.6/10 房间
  • 2,939 评论 9/10 服务
  • 15 评论 7.7/10 上网
  • 1,080 评论 7.8/10 食物
  • 879 评论 8.8/10 清洁度
  • 676 评论 8.8/10 沙滩
  • 560 评论 9/10 游泳池

支持方 Trustyou

我们在附近的其他酒店

我们位于 Dubai 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。