海口新埠岛诺富特酒店 4 星

客户意见评级 (ALL 评级) 2.7/5 3 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 客房内大阳台的部分

  • 800 平方米无柱多功能宴会厅

  • 在 3 楼 400 平方米的露台上和朋友们一起喝鸡尾酒

  • 沙发床部分适合家庭入住

我们的客房

酒店位置

海口新埠岛诺富特酒店

海南省海口市美兰区新埠街道横沟2街6号, Meilan District
570209 海口
中国

GPS:20.07174, 110.358003

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

食宜全日制餐厅

非合约照片

餐厅供应国际自助餐,提供亚洲特色菜和中国美食(包括传统粤菜、川菜、湘菜以及地方特色菜)。还提供点菜式菜单。设有 6 间现代 VIP 包间。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  2.7/5  3 评论

TripAdvisor 评级  4.0/5  9 评论

十分糟糕的入住体验!酒店十分不诚实!

客户意见评级 0.5/5

旭. 单人住宿 - 所有已确认评论

首先,办理入住的时候,工作人员没有主动提及会员礼遇,十分的不热情!十分的冷淡!所有的会员礼遇都需要我去问才告诉的,不问的话就装作不知道不给你了! 其次,酒店床单上是有长头发的,床垫和枕头都有黄色的污渍,真的不知道品质管理的负责人是如何管理的客房??? 最后,雅高官网有标注这家酒店有洗衣服务,本次入住也是想用臻享卡的权益券洗一下衣服,结果现场告诉我没有洗衣服务,并且没有给到我其他合适合理的替代方案,而是想用100元现金打发我。在入住下午我向雅高会员中心反馈问题,雅高第一时间建立了案件并且发送邮件到了酒店的公共邮箱和一位姓孙的男性经理,我在当天晚上12点仍然没有收到任何回复,我和前台咨询,前台表示没有收到任何来自会员中心的案例。 我次日9点向会员中心咨询具体的情况,会员中心表示已经将案例下发,同时带上电话前往前台对峙,前台承认收到了信息,只是没有人查看,后续也没有就该案件给到我任何回复。退房当天我依然向会员中心就该问题投诉,截止退房后第三天,我仍然未收到任何的回复,我想问一下这就是贵酒店对客人的态度???服务敷衍+卫生瑕疵+不诚信等等,这几项加上去可谓打破雅高集团在心中的品牌形象,甚至不如国内华住会低端线的海友和汉庭,希望酒店高层能处理该问题,反思、复盘服务瑕疵!

住得不错

客户意见评级 5.0/5

Carolyn Y. 朋友住宿 - 所有已确认评论

前台小姐姐和小哥哥办理入住和退房都很热情,特别满意👍

住得不舒服

客户意见评级 2.0/5

廖. 商务住宿 - 所有已确认评论

房间里面空调冷气不足,还有异味(我住的是非吸烟房),电子发票退房几天了才发给我,还是我打电话去催后再发给我的

New Hotel Tucked Away in a Quiet Neighborhood

Tripadvisor 评级 5.0/5

V8259FFmichaelk Solo travel - 经 TripAdvisor 认证的评论

This hotel seems to be fairly new, or at least recently renovated. One of the best interiors I've had of a Novotel in China. It is however, pretty far from everything, so best to have a car or be comfortable with taxi services. The neighborhood seems to be pretty upscale, with quite a few international schools nearby but I didn't really see any expats so it has a bit of a local vibe to it. The beach nearby is under heavy construction, so don't expect to use it. The pool was OK, but they had closed signs around it the entire time which I just dismissed. I've stayed twice here, and both times the staff were pretty friendly but do not speak English. So broken mandarin and translator will be needed.

Good

Tripadvisor 评级 4.0/5

Jacobwong Solo travel - 经 TripAdvisor 认证的评论

The facilities are good. It was officially open in Dec 2018. It is at a far North East part of Hainan Haikou, a bit remote, should rent,a car to get there. The room I stayed was Deluxe Single Bed, withBalcony ans sea view, very good. A very nice pool, not yet open, with a very good gall for wedding. Staff there seemed not yet trained well to note this Accor Hotel items and declared that payment in Accor site not valid and should pay separately.

Dear Mr. Wong, We very much appreciate your comments regarding your stay at the Novotel Haikou Xinbudao. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for online payment issue caused during your stay. We will try to contact related department for online payment to fix the issue as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hope to meet you in the future if you back to the hotel. Have a nice day Sincerely. Stanley Sun Operation Manager

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其他网络用户评价我们的酒店

  • 214 评论 9.3/10 位置
  • 438 评论 8.6/10 房间
  • 559 评论 9.3/10 服务
  • 197 评论 8.9/10 氛围
  • 181 评论 9.9/10 性价比
  • 174 评论 8.7/10 早餐
  • 149 评论 8.7/10 清洁度
  • 125 评论 9.2/10 设施

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