布里斯托尔美居大酒店 4 星

客户意见评级 (ALL 评级) 3.5/5 1,040 评论

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描述

酒店其他优惠

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • 酒店专用停车场

  • 主要设施都在步行覆盖范围内

我们的客房

酒店位置

布里斯托尔美居大酒店

Broad Street
BS1 2EL 布里斯托尔
英国

GPS:51.455372, -2.593519

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.5/5  1,040 评论

TripAdvisor 评级  3.0/5  1,512 评论

Avoid… especially room 407!

Tripadvisor 评级 1.0/5

Lardie 商务住宿 - 经 TripAdvisor 认证的评论

Room vile. Chipped bathroom fittings and walls. More like a hall of residence. Was allocated room 407. Ensure you don’t travel with a cat as you certainly could not swing it in the room! Car parking ok. Pizza in bar pretty average. Would not return or recommend The room was booked for me by a client.

Cold. Over priced. Avoid

Tripadvisor 评级 2.0/5

faysherree Friends getaway - 经 TripAdvisor 认证的评论

Cold. Over priced. Small. Room heated by small oil radiator. Made complaint. Was offered to relocated. Was advised it was also likely to be cold. Issues referred to an invisible twice. No one available. For £200+ a night hotel. This isnt even what I expect from a 50quid travel lodge.

Better than expected

Tripadvisor 评级 4.0/5

Clare A 经 TripAdvisor 认证的评论

Better than expected. Room was small but had everything needed. Bathroom was nice with toiletries. Location excellent. Staff very helpful and breakfast was good value for money. Asked for a quiet room and got one tucked away. No view bit also no noise so perfect for our needs.

Hi Clarea, Thank you for taking the time to review your stay with us. It’s a pleasure to know that your peaceful room met all your needs and you found our bathrooms to your liking. It's also great to hear that our central location made your stay in Bristol convenient, and that our team was able to assist you. Your kind words about the value of our breakfast have made day! We hope to see you again soon for another tranquil stay, or perhaps next time you might fancy a room with a view—just let us know your preference! All the best, Mahesh, General Manager

Nice stay shame about the stains.

Tripadvisor 评级 3.0/5

Farr-Duvall Couples - 经 TripAdvisor 认证的评论

Room was large had a suite, bed was comfortable, only thing that let the room down was stains on carpet and marks on wall / skirting boards. Bathroom was well appointed, staff were friendly and helpful. Paid for parking in advance which was easy. Location on a whole was excellent. Would stay again.

Hi Farr, Thank you for taking the time to review your recent stay. It’s great to hear that you found our suite spacious and the bed comfortable, and that our staff's friendliness and helpfulness stood out during your stay. It's also great to know that our parking facilities met your expectations and that you enjoyed our prime location in the heart of Bristol. However, it seems we missed the mark with the upkeep of your suite. While we take pride in our hotel's cleanliness and our complete makeover in 2016, it's clear from your feedback that there's room for improvement. Don’t worry, we're on it! Nevertheless, it's a relief to hear that these issues didn't overshadow your overall experience and that you would consider staying with us again. We believe every stay should be spot-on and we're eager to show you how we can make that happen. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. All the best, Mahesh, General Manager

Very Disappointing

Tripadvisor 评级 2.0/5

Lin272017 经 TripAdvisor 认证的评论

I would expect a four star hotel to at least have tablecloths on the tables and the cutlery set out for dinner but this was more like any cafe with cutlery in a tin can and various styles of tables looking tired and worn. We were never shown a menu. Food was set out on a help yourself table without any service from the staff. Very average dinner with frozen mixed vegs followed by cheesecake that looked and tasted as though it had been out of the fridge all afternoon. The same the following evening with pudding being a small slice of plain cake - no cream, custard or ice cream at all. After much complaining from our group, there was definite improvement with the food the following (our last) evening. My bedroom was dark. Lighting was poor. The website offered a grabrail in the shower, cleaning supplies, a desk. These did not exist. No suitable socket for hair accessories or anywhere to put them. There was no drinks fridge. Some water and tissues would have been a nice gesture. All in all, definitely not the standard I was expecting and I would not recommend this hotel.

Hello there, Thanks for taking a moment to leave a review. It's disheartening to learn that we didn't hit the mark for you. We usually receive compliments on our Keepers Bar & Kitchen for its quality, locally sourced ingredients and imaginative menu, so we’re sorry to hear the dining set-up and the food on this occasion did not meet your expectations. It's also disappointing to learn about your experience with the room amenities. Our recent refurbishment was aimed at ensuring all our guests have a comfortable and enjoyable stay, and it sounds like we may have missed something. We do have rooms with minibars and other amenities, and we regret to hear you didn’t find these to your satisfaction. The team are always on hand to assist with anything you might need, so please don’t hesitate to give us a shout. We hope to see you again. Cheers, Mahesh, General Manager

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其他网络用户评价我们的酒店

  • 1,831 评论 8.8/10 位置
  • 2,691 评论 4.8/10 房间
  • 1,745 评论 7.5/10 服务
  • 28 评论 6.3/10 上网
  • 1,421 评论 3.6/10 舒适度
  • 963 评论 4.2/10 清洁度
  • 840 评论 4.7/10 设施
  • 702 评论 6/10 早餐

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