伊斯坦布尔巴克柯伊美居酒店

客户意见评级 (ALL 评级) 4.3/5 277 评论

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伊斯坦布尔巴克柯伊美居酒店 - Image 1
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Istanbul Caddesi No71, Bakirkoy, 34142 伊斯坦布尔, 土耳其

描述

酒店其他优惠

  • 网上登记入住：

  • 停车位

  • 无线网络/上网服务

  • 洗衣服务

  • 接待处全天 24 小时恭候您的光临

我们的客房

酒店位置

伊斯坦布尔巴克柯伊美居酒店

Istanbul Caddesi No71, Bakirkoy
34142 伊斯坦布尔
土耳其

GPS:40.978921, 28.878395

电话
传真 +90 212 570 26 00

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

EKRU RESTAURANT

Breakfast is served in hotel restaurant.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  277 评论

TripAdvisor 评级  4.5/5  52 评论

good location, nice wellness area, poor service

Tripadvisor 评级 3.0/5

Christophe_88 经 TripAdvisor 认证的评论

good location, nice pool/sauna/hammam. On the negative side, room are extremely dark (even after you get all lamps repaired, which is not an easy thing to get). Service overall rather inefficient, the "highlight" being the restaurant at the entrance, where you need to have reception phone the only waiter because he keeps disappearing. They have no clue about the drinks on their menu, we had to explain that long island ice tea is not just ice tea - they ended up being 3 people to make a cocktail, which in the end was not good. Housekeeping is inconsistent, most days it was very good but one person in particular was doing her job very partially (one day we witnessed the room cleaning done in 3mn, and she refused to give us water bottles while it was usually refilled daily !)

Dear Albert, First of all, we would like to apologize for your negative stay and any inconveniences you experienced. We need to explain some issues to you. Due to a system problem, the points were not loaded at that time because your membership number was not dropped, but we uploaded them manually. As for the other service, our staff was new and they were in the training phase. We apologize that you have unfortunately come across this period. If you contact us in the future and let us know your accommodation time, we will do our best to provide you with an advantageous accommodation. Best Regard, Korhan ÖZKÖSE Front Ofiice Manager

impossible to contact

Tripadvisor 评级 1.0/5

LuxCondoBkk 经 TripAdvisor 认证的评论

trying to contcat the hotel to check on my reservation. non of the phone numbers on google work. tried calling the other mercure hotels in Instanbul and they also cannot contcat this hotel. absolutely terrible service that this hotel makes it so difficult for customers to call them

Dear guest, Our hotel number is +90 212 444 25 83. Anyone who wants to reach us can. Could you please check the number you called?

Bestttt

Tripadvisor 评级 5.0/5

ebrahim A 经 TripAdvisor 认证的评论

Best otel and korhan best personel very comfortabl and clean very well thank all us all market near all activety is good frindly staff breakfast good room fresh and clean lobby large and they have starbucks

Mercure İstanbul Bakırköy'deki konaklamanızla ilgili yorumlarınızı çok takdir ediyoruz. Olumlu geri bildirimler almak her zaman mutluluk vericidir. Yorumlarınızı ekibimizle paylaşacağım. Hizmetlerimizin kalitesini sürekli iyileştirmeye çalışırken, bu geri bildirimin tüm çalışanlarımıza teşvik olacağından eminim. Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin de bir önceki kadar keyifli geçmesini dileriz. Samimi olarak, Korhan ÖZKÖSE Ön Büro Müdürü Yrd. (Orijinal) Dear Ebrahimi , We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Korhan ÖZKÖSE Ass.Front Office Manager

Very bad experience, not hygienic not friendly. Bad smell in the rooms. Please clean this hotel or remove your brand

Tripadvisor 评级 1.0/5

masterchef010 家庭住宿 - 经 TripAdvisor 认证的评论

What I didn’t like was almost everything. 1)Booked 2 rooms and asked for have them on the same floor. Wasn’t possible because the guy from reception told us the hotel was fully booked, which we doubt it 2)The rooms are NOT CLEAN!! not worth to have Mercure brand on the Main Street. I have taken pictures and will upload them. 3) Employee on the Thursday night reception was quite friendly. But all the others are not greeting any customer and looking mad. Be friendly folk, we paid for the service. 4) Got our first room and what happened: toilet flush doesn’t work, electricity from the room just gone. And they left the window open because someone smoked in the room but it still smells bad. After complaining 3 times same evening they decided to change the room. That was doable just for the last days. 5) someone asked bottle of water from the cleaning service. They just gave 1 bottle for a couple and asked money for the second bottle. Shame on you all from Mercure Bakirkoy. We will not choose this hotel any more.

Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good hotel

Tripadvisor 评级 5.0/5

Bakalım Neler O 经 TripAdvisor 认证的评论

It was brilliant. All staff were good. Particularly Mr. Korhan who is front office manager was so helpful and care of us. Cleaning was good. At breakfast we had nice conversation with Mr. Bülent. Location of hotel is fine.

Dear Bakal , Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 361 评论 9.2/10 位置
  • 398 评论 7.2/10 房间
  • 926 评论 9.3/10 服务
  • 12 评论 6.1/10 上网
  • 277 评论 8.4/10 清洁度
  • 193 评论 6.6/10 舒适度
  • 148 评论 8/10 早餐
  • 98 评论 8.7/10 运动休闲

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