阁辛辛那提 21c 博物馆酒店

客户意见评级 (ALL 评级) 4.2/5 2,429 评论

阁辛辛那提 21c 博物馆酒店 - Image 1
阁辛辛那提 21c 博物馆酒店 - Image 2
阁辛辛那提 21c 博物馆酒店 - Image 3
阁辛辛那提 21c 博物馆酒店 - Image 4
609 Walnut Street, 45202 辛辛那提, 美国

描述

酒店其他优惠

  • 21C，在最意想不到的地方发现当代艺术。

  • 21C 的水疗中心是皇后城的主要休闲娱乐场所。

  • Metropole 餐厅对昔日的烹饪技术赋予了当代的诠释。

我们的客房

酒店位置

阁辛辛那提 21c 博物馆酒店

609 Walnut Street
45202 辛辛那提
美国

GPS:39.1030112, -84.5120188999

电话
传真 +1 513-578-6601

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,429 评论

TripAdvisor 评级  4.5/5  1,840 评论

前台服务好，地理位置好

客户意见评级 4.0/5

匿名 商务住宿 - 所有已确认评论

酒店房间比较小，但是比较干净

尊敬的 Man X.： 感谢惠赐有关下榻 21c Museum Hotel Cincinnati 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

This should not be an American Express Fine Hotel

Tripadvisor 评级 2.0/5

Melodie H 经 TripAdvisor 认证的评论

I don't know why this is featured on American Express Fine Hotels. The room though spacious needed a remodel. The banquet in the room with benches had torn, dirty soiled fabric. We asked to move to another room, and we were moved but moved to a smaller room. The room service food was terrible. When I ordered toast, I got one piece of toast, grape jelly, and no butter. There were no yogurt pancakes or French toast. The offerings were very slim. My husband ordered oatmeal; it was just a hard blob in a bowl, no brown sugar, no milk, no fruit or nuts. Strange! We only had it twice due to the included breakfast with our hotel purchase, and on both days it was equally horrible. Pricing at $39 per night seemed high for Cincinnati.

Dear Melodie, Thank you for taking the time to provide feedback on your recent stay with us. I am so sorry that your experience was not in keeping with our standards. Please know that your experience is certainly not what we strive to achieve. I would love to have the opportunity to speak with you about your visit and offer you a complimentary return stay if you would consider giving us a second change. Please feel free to reach out to me at 513-578-6605 or at smeszoly@21chotels.com. Sincerely, Shelley

Interesting hotel

Tripadvisor 评级 3.0/5

Digital F 商务住宿 - 经 TripAdvisor 认证的评论

It’s an interesting concept. I like the art gallery. The lack of a true lobby experience coupled with a restaurant that is closed most of the day makes it a tough place for the business traveler. The room was OK. Location was OK. I would return. Staff was excellent at the front desk. Restaurant staff? Not so much. Served me burned food, too.

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our restaurant, Metropole, not having hours that accommodated your schedule during your visit. Your input is valuable to us, and we will strive to improve in this aspect. Thank you as well for the kind words regarding our front desk staff. We hope to have the opportunity to welcome you back in the future to have another chance to impress you with your restaurant experience. Warm regards, David Kennedy Director of Operations 21c Museum Hotel Cincinnati

Staff was great the building was disappointment

Tripadvisor 评级 3.0/5

Jeremiah C 经 TripAdvisor 认证的评论

The service was top notch. Twice I called the front desk. Both times they brought what i needed directly to my room. As for the hotel as a whole it seemed dated.I had to request a refrigerator. There were no garbage cans in the room. My wife and I went to walk the exhibits but the first two floors smelled like deep fryers.I’m not sure if there was issues in the restaurant with the vents, but it was strong.Just wasn’t the luxury I expected from this hotel..

Dear Jeremiah, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed the service from our team, however I am disappointed that we let you down with the building. Please know that we will use your comments to improve and would welcome the opportunity to make amends. Please reach out to me directly to discuss. Best Regards,

Disappointing Experience

Tripadvisor 评级 1.0/5

Joshua V 经 TripAdvisor 认证的评论

Josh 万酒兮🇺🇸: [Photo] Josh 万酒兮🇺🇸: [File] Josh 万酒兮🇺🇸: My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

Dear Josh, Thank you for taking the time to review our hotel. While I am happy to read that your overall stay was satisfactory, I am sincerely sorry that we disappointed you during your stay. You are absolutely correct that we could have resolved this issue for you quickly and with empathy for the situation. It was a complete miss on our part - especially with our docking station not working. Please know I have used your feedback as a training tool for our teammates so that this type of situation never happens again. I also asked our Engineering team to fix the docking station! Please know that this is certainly not the impression we want to leave you with. I would love the opportunity to make amends if you would consider it on your next return to Cincinnati. Please reach out to me directly if you are returning and I can assist you personally. Best Regards,

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其他网络用户评价我们的酒店

  • 609 评论 9.1/10 位置
  • 1,291 评论 5.9/10 房间
  • 1,128 评论 8.2/10 服务
  • 470 评论 4.6/10 清洁度
  • 358 评论 7.1/10 食物
  • 271 评论 5.3/10 设施
  • 125 评论 3.9/10 早餐

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。