槟城海滩美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,375 评论

保证最优惠房价
槟城海滩美居酒店 - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 TANJUNG BUNGAH, 马来西亚

描述

酒店其他优惠

  • 槟城海滩美居酒店的客房坐拥迷人的槟城海滩美景。

  • 酒店可直通海滩。

  • 非常适合举行团队建设活动、休闲活动和开放式的概念婚礼。

  • 提供前往 Bayan Lepas 工业园和 Straits Marina Bay 的免费定时穿梭巴士服务。

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

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酒店位置

槟城海滩美居酒店

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 TANJUNG BUNGAH
马来西亚

GPS:5.4638, 100.3019

电话
传真 +60 4-371 8802

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Ombak

新的一天从美味早餐开始。在 Coffee House 享用马来西亚地方美食和国际美食，还可以欣赏迷人的海景。供应早餐、午餐和晚餐。品尝美食时，搭配上我们精选的葡萄酒，欣赏着热带海滩的日落，岂不快哉。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,375 评论

TripAdvisor 评级  4.0/5  1,642 评论

卓越奖 2024

硬體與景觀不錯，但服務人員素質有賴大幅改善

客户意见评级 2.5/5

L. P. 情侣住宿 - 所有已确认评论

我在這家飯店過去為FourPoints時就入主過，這是改為mercure後第一次入住。我必須說，硬體與環境和fourpoints時幾乎一樣，連床單都未改變過。但是，從前台到餐廳服務人員的服務狀況都有很大的改善空間。前台人員始終只有一人在服務，不論有多少客人在等待。而且人員對於accor的相關規則和權益都不明瞭，例如並不知道如何使用accor點數支付房帳，或者一開始也不了解如何讓旅客預先deposit金額以供用餐消費能以房帳支付。餐廳人員在七點前就不期望客人進行單點的點餐，而早餐入內的接待人員經常在使用手機，其餘人員也未經常僅站著而未提供任何服務。而食物的品質也遠低於過去fourpoints的時期，但房價卻比過去貴上約五成。 實際上，這飯店的位置相當好，也有很好的海景。若能好好經營，可以成為accor常旅客前來檳城的首選。 然而基於目前缺乏管理的混亂狀況，我傾向不推薦旅客前來，直到它的經理人與員工能大幅改善之前。

Dear P. l., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerard Chan Resort Manager

TERRIBLE EXPERIENCE

Tripadvisor 评级 1.0/5

Xander C 经 TripAdvisor 认证的评论

1. Please improve the cleanliness of the room, ants are everywhere in the room. 2. The sound of motorcycles and cars could be heard outside the window, even during late night, which seriously affected our rest. 3. No one is at the counter when we check out (8am). 4. We accidentally left a box of biscuits in the room after we checked out and around 12pm we noticed it and called the hotel. The staff member who answered the phone asked for my phone number and room number and then hung up, I thought they were checking the room so I waited for them to call back. However, 1 hour later with no news, I called the hotel again and the same person picked up the phone and said they were waiting for housekeeping to go to our room to do the cleaning and then only they would know if there was anything left in the room. I don't understand why they have to wait the housekeeping to check after he finished the housekeeping, why can't they send someone go and check the room. The hotel called back at 3.45pm to say they had found the box of biscuits, but by then we were already halfway back to Selangor. If they could check the room earlier, perhaps we can still go and collect it before we go back. I requested them to courier the box of biscuits to my address in Selangor, and they said a charge will be applied, i agreed to the charge and then they said they will WhatsApp me the bank details so i could transfer the money to their bank account. 1 week after the check out, I did not receive any call or WhatsApp message from the hotel, and we did not received our box of biscuits, we try to call the hotel but no one answering. We have stayed in this hotel every year when we visit Penang for more than 10 years. We have been happy with our stay, so we never thought about going to another hotel. But this time we are very disappointed and we will not stay here again.

Dear xanderc580, Thank you for sharing your concerns with us, and we sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to provide the best service to our guests. We deeply regret that you encountered cleanliness issues in your room, as well as disturbances from outside noise that affected your rest. We understand the importance of a peaceful and clean environment for our guests and will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Regarding the check-out experience and the retrieval of your left item, we apologize for the miscommunication and inconvenience caused. Your feedback about the handling of the situation will be shared with our team for further training and improvement in our procedures to prevent such incidents from happening in the future. We are truly sorry for the lack of follow-up and communication regarding the courier service for your item. This does not reflect the level of service we aim to provide, and we apologize for falling short in this aspect. We value your loyalty as a returning guest over the years, and we are truly sorry that this experience has led to your decision not to stay with us again. We hope you will reconsider and give us another chance to make it right in the future. Please accept our sincerest apologies once again, and we appreciate your feedback as it helps us to improve our services for all our guests. Thank you for bringing these issues to our attention. Sincerely, Gerard Chan Resort Manager

Great Stay

Tripadvisor 评级 5.0/5

pnyheim 经 TripAdvisor 认证的评论

Nice hotel right on the beach. Gerard is a very attentive General Manager. The male and female bartenders understand customer service as well. The pool is a nice spot to beat the heat under the trees. There is a convenience store next door, but the nearest ATM is a five minute car ride away. There are not many on the island. Grab works well.

Dear pnyheim, Thank you for sharing your positive feedback with us. We are thrilled to hear that you had a great stay at our hotel. We are glad to hear that you found our location right on the beach to be enjoyable. We will be sure to pass along your kind words to him and our bartenders. We are pleased that you found the pool to be a nice spot to relax and beat the heat under the trees. It's great to hear that our staff members understand the importance of customer service. Thank you for mentioning the convenience store nearby and providing helpful information about the nearest ATM. We appreciate your insights and suggestions for other guests. We are delighted that you enjoyed your time with us, and we look forward to welcoming you back for another great stay. If there is anything else we can do to make your next visit even better, please do not hesitate to let us know. Sincerely, Gerard Chan Resort Manager

Get away moments

Tripadvisor 评级 4.0/5

A kamal A 经 TripAdvisor 认证的评论

Located along the pristine shores of Penang, this beach hotel is a definite gem. From the moment you step into lobby youre greeted with warm smile and local hospitality. The room boast stunnig view of the beaches with rythmic sound of waves inviting to unwind and soak in the bounty of nature. The amenities are top notch with spacious pool area perfect for lounging the sun. With direct beach access makes it easier for us to stroll along the sandy shores Dining options are exquisite tantalizing array of local and international cuisines.

Dear akamala, Thank you for sharing your wonderful experience with us! We are delighted to hear that you had such a fantastic getaway at our beach hotel in Penang. It is our pleasure to provide warm hospitality and a welcoming atmosphere from the moment you arrive. We are thrilled that you enjoyed the stunning views of the beach and the relaxing sound of the waves in your room. It's great to know that you found our amenities to be top-notch and that you were able to unwind by the spacious pool area. We are pleased that you appreciated the direct beach access for leisurely strolls along the sandy shores. Your kind words about our dining options and the tantalizing array of local and international cuisines are truly appreciated. We strive to offer a diverse and delicious culinary experience for our guests. Thank you for choosing to stay with us and for taking the time to share your positive feedback. We look forward to welcoming you back for another memorable stay by the beach in Penang. Sincerely, Gerard Chan Resort Manager

A Tranquil Oasis at Mercure Penang Beach Resort

Tripadvisor 评级 5.0/5

Sunardi_song 经 TripAdvisor 认证的评论

My recent stay at Mercure Penang Beach Resort was a breath of fresh air—literally. Located in Tanjung Bungah, it offers a serene escape from the city buzz while remaining conveniently close to key tourist spots within a 20-30 minute reach. The open-air lobby, overlooking the beach, sets the tone for a relaxing stay. The breakfast restaurant and M Bar offer a delightful start to the day, accompanied by a perfect view of the beach. Direct access from the lobby to beach is a definite highlight. The rooms are a haven of comfort and space, featuring a thoughtful layout with a sofa, coffee table, and a functional work desk. Multiple power supply points, including more than 2 international plugs, make it a tech-friendly haven. Fitness enthusiasts will appreciate the well-equipped facilities, including three treadmills, an indoor bike, elliptical machines, and basic weight training equipment. Dumbbells and fitness chairs are available for a comprehensive workout. A special shout-out to receptionist Helen for her efficient and pleasant service. Her brief yet informative explanation of hotel facilities ensured a swift and functional check-in experience. In essence, Mercure Penang Beach Resort offers a perfect blend of tranquility, comfort, and convenience. Whether you seek relaxation or proximity to tourist hotspots, this gem on the Tanjung Bungah coast is an excellent choice.

Dear Sunardi, Thank you for sharing your wonderful experience at Mercure Penang Beach Resort! We are thrilled to hear that you found our resort to be a tranquil oasis offering a relaxing escape with convenient access to key tourist spots. Your detailed feedback about the open-air lobby, delightful dining options, direct beach access, comfortable rooms, and well-equipped fitness facilities is greatly appreciated. We are delighted to hear that receptionist Helen provided efficient and pleasant service during your check-in, and we will be sure to pass along your compliments to her. It's fantastic to know that you enjoyed the tech-friendly room amenities and the comprehensive workout options available at our fitness center. We are grateful for your kind words and are pleased to hear that Mercure Penang Beach Resort provided you with a perfect blend of tranquility, comfort, and convenience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience on the Tanjung Bungah coast. Warm regards, Gerard Chan Resort Manager

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其他网络用户评价我们的酒店

  • 1,424 评论 7.3/10 位置
  • 2,179 评论 7.9/10 房间
  • 1,472 评论 6.7/10 服务
  • 34 评论 6.7/10 上网
  • 946 评论 8.7/10 沙滩
  • 924 评论 6.9/10 清洁度
  • 705 评论 6.2/10 早餐
  • 251 评论 8.7/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。