Mövenpick Hotel And Convention Centre Klia 5 星

客户意见评级 (ALL 评级) 4.3/5 3,235 评论

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Mövenpick Hotel And Convention Centre Klia - Image 1
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Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

描述

酒店其他优惠

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

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酒店位置

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

电话
传真 +60 3-8661 8600

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  3,235 评论

TripAdvisor 评级  3.5/5  206 评论

By the airport

Tripadvisor 评级 3.0/5

BoJLpl 家庭住宿 - 经 TripAdvisor 认证的评论

WiFi in the room just non existent had to go down to the lobby, only stayed 2 hours, room overlooked the motorway, shuttle to airport every 2 hours and nice touch with the chocolate hour. Wouldn’t stay again unless needed to be by the airport for an early flight.

Dear Sir or Madam , Thank you for choosing to stay at Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you experienced with the WiFi in your room. Please rest assured that we are looking into this issue to ensure it is addressed promptly. We understand the importance of a reliable internet connection, especially for guests traveling for business or leisure. We appreciate your feedback regarding the shuttle service timing and will take this into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely, Sangar Gopal @ Shawne

Very poor "5 star" hotel experience

Tripadvisor 评级 2.0/5

Katz2by2 经 TripAdvisor 认证的评论

Even though it wasn't busy, the check-in was slow for little reason. We arrived during the complementary one hour afternoon chocolate buffet but were not invited to it, we had to ask. Our assigned room #3209 was an odd shape - we've had more attractive and functional rooms at Novotel - and while the curtains opened onto the view of a mosque across the way it was marred by a dirty, pitted wet concrete extension out the side of the hotel. The functionality of the room was extremely poor - especially for a 5 star - there was no luggage rack, the safe didn't work, both bedside reading lamps were broken and non-functional, one bathroom sink drain wouldn't open (so the sink was essentially non-functional) and the other sink drained VERY poorly, the lamp in the corner didn't work but upon further investigation it was actually the socket that was dead. All these thing we decided to live with for our one night stay but when I found the large body lotion bottle empty after my shower I decided to visit the manager. The on duty manger was quite accepting of my deficiency report and seemed to agree our experience was not one one should experience at a 5 star hotel. He offered to move us to a different room but I said no as it was too much effort for us to pack up and move for a one night stay. He did comp us dinner in the hotel restaurant which was just okay, and as others have said not even a glass of wine! He also said he would have someone come and fill the body lotion bottle but right up until the time we left next morning, that didn't happened. Next morning, the breakfast buffet was huge and busy. The was no table service for coffee (a 5 star expectation I would think?) and when I asked at the central station for a cappuccino I was told "Make an espresso with the machine, then add hot milk from the jug". When I replied, "That is not a cappuccino." They said, "Then order it, and pay for it." Overall, my impression is that as the occupancy was over 90% local population this hotel is operating and getting away with substandard accommodation, service and maintenance. It is not functioning as a 5 star and the international Movenpick brand is not being challenged or upheld. We did connect with the duty manager again before we left to update our list of grievances which he said would be 'passed on' and that we would receive a communication. We haven't of course but it's only been 30 days since the stay.... The proximity to KLIA was good, the room was clean, and the swimming pool and area was pleasant but otherwise I would not recommend this hotel.

Dear Sir and Madam , Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. We are deeply sorry to hear about the numerous issues you encountered during your stay, and we sincerely apologize for failing to meet your expectations. It is disappointing to hear that your check-in experience was slow and that you were not informed about the complimentary afternoon chocolate buffet. We also apologize for the condition of your room and the functionality issues you experienced, including the broken lamps, non-functional safe, and the bathroom sink problems. This does not meet our usual standards of service, and we understand your frustration. We regret that our attempts to address your concerns during your stay, such as offering to move you to a different room and providing complimentary dinner, did not fully resolve the issues you faced. Your feedback regarding the breakfast buffet and lack of table service for coffee has been noted, and we apologize for any inconvenience caused. Rest assured, your feedback has been shared with the relevant teams for immediate action to ensure that similar issues do not occur in the future. We are committed to upholding the high standards of the Mövenpick brand, and we will take your comments into consideration as we strive to improve our services. We understand your disappointment and appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a more positive experience. Sincerely, Sangar Gopal @ Shawne

住得不錯，泳池好

客户意见评级 4.5/5

匿名 家庭住宿 - 所有已确认评论

早餐不錯，泳池好，近機塲

親愛的陳永高， 來自瑞享吉隆坡國際機場飯店及會議中心的熱情問候！ 我們衷心感謝您與我們分享您最近入住期間的經驗。您的回饋非常寶貴，我們感謝您花時間和考慮向我們提供有關您訪問的見解。 我們很高興聽到您獲得了整體積極的體驗，您的回饋有助於我們了解我們的優勢以及可以進一步增強服務的領域。 感謝您選擇吉隆坡國際機場瑞享酒店。我們致力於不斷改進，以確保每位客人獲得非凡的住宿體驗。 真摯地， 桑加爾·戈帕爾@肖恩

Airport hotel stay -great value-free shuttle

Tripadvisor 评级 5.0/5

Suered 经 TripAdvisor 认证的评论

Lovely relaxing hotel for an airport stay- I stayed for 2 days /1 night. Room was great just refurbished by the look of it with tea/ coffee / minibar / Tv with films. The staff were very pleasant and helpful breakfast was extensive with every type of food you can imagine ( Nb you will not find bacon as most places in Malaysia do not serve any pork) The swimming pool was great and there is a seperate womens pool too - tpwels provided. It is isolated next to a large mosque and the police station only. Its 30MYR ( about £5.50) for a grab taxi to the outlet mall nearby. The free shuttle to the airport runs 2 hourly and must be booked with the concierge so you need to contact them prior to collection from the airport (KLIA1 level one door 3 at the time of writing this ) and for your trip back too. The hotel is a dry hotel there is no alcohol for sale - not a problem for me but some other visitors were not as happy - there is mini fridge in the room so bring your own. For the chocoholics there a free chocolate hour every afternoon at 3pm - a great selection of movenpick chocs to indulge in . I would stay here again without a doubt , it was excellent value.

Dear Sir or Madam , Warm greetings from Movenpick KLIA Hotel and Convention Centre! We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit. We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further. Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional. Sincerely, Sangar Gopal @ Shawne

Lovely staff - Room wasn’t as clean as you’d expect

Tripadvisor 评级 3.0/5

Iandahopkins Solo travel - 经 TripAdvisor 认证的评论

I’ve stayed here on numerous trips and always found it convenient due to the airport location and the rooms to be of quality. Unfortunately, during this stay, the room wasn’t as clean as expected. There were empty bottles thrown next to the Koran, which, even though not Muslim, is disrespectful. However, a basic clean would have picked up such. That said, I do like this place and the staff are friendly, warm and welcoming.

Dear Mr Ian Hopkins , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! I hope this message finds you well. Thank you for your continued loyalty and for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay. We truly appreciate your feedback and are grateful for your kind words about our staff. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused. We understand the importance of a clean and comfortable room for our guests, and we regret that we did not meet your expectations in this regard. Rest assured, we have addressed this issue with our housekeeping team to ensure that such oversights do not happen again. We have also reinforced our cleaning procedures to maintain the highest standards of cleanliness and hygiene throughout the hotel. Mr Hopkins, to make amends for the inconvenience you have experienced, we would like to offer you a complimentary upgrade to a higher room category for your next stay with us. Additionally, you can enjoy a late check-out at 4:00 p.m. or an early check-in as early as 12:00 p.m. Once again, please accept our apologies for the cleanliness issue you experienced. We hope that you will give us another opportunity to provide you with the exceptional stay that you deserve. If you have any further feedback or if there is anything else we can do to assist you, please do not hesitate to contact us directly at sangar.gopal@movenpick.com or +6018- 989 4339. Once again, I apologize for the shortcomings you experienced, and we hope to have the opportunity to welcome you back for a significantly improved and more enjoyable stay.Thank you for choosing Mövenpick Hotel & Convention Centre KLIA. We look forward to welcoming you back soon. Sincerely, Sangar Gopal @ Shawne

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其他网络用户评价我们的酒店

  • 1,813 评论 8.6/10 位置
  • 2,754 评论 7.2/10 房间
  • 2,258 评论 8/10 服务
  • 167 评论 3.3/10 上网
  • 1,172 评论 6.1/10 清洁度
  • 923 评论 9/10 早餐
  • 879 评论 7.6/10 设施
  • 747 评论 8.4/10 氛围

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