诺富特清迈宁曼路 Journeyhub 酒店

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Dear Benjamin C., Thank you for choosing to stay with us at Novotel Chiangmai Nimman Journeyhub for the second time and for taking the time to share your feedback. We are pleased to hear that the location and comfort of our hotel met your expectations and that you found our proximity to Maya mall and Nimman Road convenient. We appreciate your feedback regarding the design of the toilet in your room. Your comments are valuable to us, and we will take them into consideration as we continually strive to improve our guests' experience. We apologize for any inconvenience this may have caused during your stay with friends. We understand that privacy is important, and we will look into ways to address this issue to ensure a more comfortable experience for our guests in the future. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back to Novotel Chiangmai Nimman Journeyhub in the future. Warm regards, Sirisook Moore Operations Manager

Dear Tim C., Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you had an enjoyable experience with us and that our location, room cleanliness, air conditioning, and reception staff met your expectations. It is wonderful to know that you appreciated our good breakfast and found our atrium beautiful, especially at night. Your kind words serve as encouragement for our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub in the near future. Warm regards, Sirisook Moore Operations Manager

Dear Wen Pao H., Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found your stay with us comfortable, clean, and relaxing. Providing a serene and inviting atmosphere for our guests is something we prioritize, and it's rewarding to know that we achieved that during your visit. If there's anything else we can do to further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another chill and relaxing stay! Best regards, Sirisook Moore Operations Manager

Dear Ji C., Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or disappointment you experienced during your recent stay. Regarding the size of the twin beds, please be assured that they are designed with both industry standards and guest comfort in mind, typically measuring 3 feet wide. However, we understand that individual preferences for bedding may vary, and we deeply regret if the size did not align with your personal needs. In terms of breakfast options, our aim is to cater to a wide range of tastes and preferences, including those of our valued Chinese guests. We typically offer a rotation of 3-4 Chinese dishes to ensure variety and enhance the breakfast experience for all our guests. Your feedback, which you also shared with our team during your stay, is greatly appreciated, and we will certainly take it into account as we continuously strive to improve our breakfast offerings. We sincerely apologize if the balcony room did not meet your expectations. While we understand that some guests may prefer different amenities, such as balconies for fresh air and outdoor views, we acknowledge that preferences can vary, and we regret any disappointment this may have caused. Once again, we genuinely appreciate you taking the time to provide us with your valuable feedback. It is through insights like yours that we can continue to enhance our services and facilities. We hope for the opportunity to welcome you back in the future and provide you with a truly enjoyable stay that exceeds your expectations. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear J., Thank you for taking the time to share your feedback about your recent stay at Novotel Chiangmai Nimman Journeyhub. We appreciate your comments and would like to apologize for any inconveniences you experienced during your stay. We understand that the hotel size did not meet your expectations based on the photos. We apologize for any discrepancy and will take this into consideration for future improvements. Regarding the issue with the availability of staff at the front desk and the unresponsiveness of the customer service phone, we apologize for any inconvenience caused. We will address this with our team to ensure that there is sufficient staff available to assist guests promptly. We also apologize for the lapse in housekeeping service, despite your request for daily garbage removal and towel replacement. We will review our procedures and provide additional training to our staff to ensure that such situations are avoided in the future. Thank you for bringing these concerns to our attention. We appreciate your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Warm regards, Sirisook Moore Operations Manager