锡比乌机场美居酒店

客户意见评级 (ALL 评级) 4.3/5 146 评论

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锡比乌机场美居酒店 - Image 1
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Soseaua Alba Iulia 120, 550052 SIBIU, 罗马尼亚

描述

酒店其他优惠

  • Free wi-fi

  • Free parking

  • Spacious Conference Center

  • Restaurant with seasonal terrace

  • Free access to fitness center

我们的客房

酒店位置

锡比乌机场美居酒店

Soseaua Alba Iulia 120
550052 SIBIU
罗马尼亚

GPS:45.793363, 24.111461

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

ANA

Treat yourself with the unique and authentic dining experience and discover the International and the traditional Romanian cuisine at our restaurant.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  146 评论

TripAdvisor 评级  4.0/5  38 评论

Old fashioned hotel which does the job

Tripadvisor 评级 3.0/5

julien_and1104 商务住宿 - 经 TripAdvisor 认证的评论

The hotel delivers what you would expect. Room looked clean and tidy. The room style is a bit outdated to my taste (my taste is more modern) but it is definitely ok. Breakfast is served at 7.00am during the week which can be a bit late but the offering is good with local specialties. There is a small gym with 1 running machine, 1 elliptical, 1 bike and 1 upper body machine. There is a sauna which was closed during my stay in October 2023. Accessibility from the airport is good, around 5 minutes with a taxi.

Dear Guest, Thank you for your review regarding your recent stay at the Mercure Sibiu Airport Hotel. I sincerely appreciate your kind and positive comments and I will share them with the entire team. Your feedback is very important for us, as it gives us the opportunity to take note of areas within the hotel that stand out or could use some attention. I do hope that we will have the opportunity of welcoming you back to the Mercure Sibiu Airport Hotel in the future. Kind regards! Dorin M – Front Office Manager

Off experience

Tripadvisor 评级 3.0/5

andreeadomes Friends getaway - 经 TripAdvisor 认证的评论

Very weird experience. On one hand, the place looked new and modern. On the other hand, we had issues at check in so we got another set of rooms with same rate and somehow didn’t annulate the one over booking. But let’s say it was fixed. Bathroom was smelling bad and shower had issues. Bathroom needs clear renovation! Even worst, the lady at the reception came over me in the room and ran. I screamed because I was like wtf and went on the hall because I assumed my door didn’t close if someone came in. And it was no room service. Someone yelled sorry from the hall and did not turn around. Even weirder, every day leaving with the car the receptionist was running after us to check out??? I mean, they have the visa if we were to leave. Just really off experience.

Dear Guest, Thank you for sharing your feedback to us,please allow me to express our sincerest apologies. At Mercure Sibiu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I want to assure you that we take all the complaints seriously and address the issues accordingly. Only through such constructive comments and observations that we are able to continually monitor and improve the services we are providing and focus our training efforts where necessary to build the confidence and skills of our team. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests pleased. We hope you will give us the opportunity to better serve you in near future. Best Regards, Dorin M- Front Office Manager

Nice

Tripadvisor 评级 5.0/5

Диана Г 经 TripAdvisor 认证的评论

Good location. Fast check in. Clean. 24/7 check in. Easy to get to from the motorway. Good experience. We will visit it again. Nice personal. Comfortable beds. A lot of free parking. Happy to visit another time.

Dear guest, Thank you for the positive feedback. We are glad to hear that the services offered by our staff delighted you and were to your liking. Providing outstanding customer service is a priority for us. We appreciate you taking the time to leave us this review. We look forward to welcoming you back ! Sincerely, Dorin M-Front Office Manager

Good hotel

Tripadvisor 评级 4.0/5

Vanda T 商务住宿 - 经 TripAdvisor 认证的评论

I'd give 5 stars, the only downside is the aesthetics of the hotel and the rooms which are a bit outdated, but other than that, excellent comfort and the BREAKFAST was phenomenal! It was plentiful and of quality. Some staff members nice, others neutral. Overall very good experience

Dear Guest, Thank you for your review regarding your recent stay at the Mercure Sibiu Airport Hotel. I sincerely appreciate your kind and positive comments and I will share them with the entire team. Your feedback is very important for us, as it gives us the opportunity to take note of areas within the hotel that stand out or could use some attention. I do hope that we will have the opportunity of welcoming you back to the Mercure Sibiu Airport Hotel in the future. Kind regards! Dorin M – Front Office Manager

Located in a busy road, away from the city center and close to the airport

Tripadvisor 评级 3.0/5

Paulo B Solo travel - 经 TripAdvisor 认证的评论

Large hotel, located in a busy road, away from the city center and close to the airport. Free parking. A strange situation occurred when I paid the room. I have made a reservation with points (I am an All client) to get a lower rate. But I ended up paying the normal price. The lady at the reception recognized the error, bur did not wish to correct it. Mistakes may happen, but they should be corrected. The situation took a couple of weeks and exchanged emails with the Customer care, until it was solved. Not nice.

Dear Guest, Thank you for sharing your feedback to us. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies.At Mercure Sibiu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I want to assure you that we take all the complaints seriously and address the issues accordingly. Only through such constructive comments and observations that we are able to continually monitor and improve the services we are providing and focus our training efforts where necessary to build the confidence and skills of our team. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests pleased. We hope you will give us the opportunity to better serve you in near future. Best Regards,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 114 评论 9.1/10 位置
  • 179 评论 5.9/10 房间
  • 156 评论 8.3/10 服务
  • 111 评论 8.1/10 早餐
  • 77 评论 6/10 清洁度
  • 57 评论 2.8/10 食物

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