麦德林 El Tesoro 诺富特酒店（原 Atton 酒店）

客户意见评级 (ALL 评级) 4.6/5 2,867 评论

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麦德林 El Tesoro 诺富特酒店（原 Atton 酒店） - Image 1
麦德林 El Tesoro 诺富特酒店（原 Atton 酒店） - Image 2
麦德林 El Tesoro 诺富特酒店（原 Atton 酒店） - Image 3
麦德林 El Tesoro 诺富特酒店（原 Atton 酒店） - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 麦德林, 哥伦比亚

描述

酒店其他优惠

  • 酒店为行动不便人士提供无障碍设施

  • 水疗中心提供土耳其浴、按摩、护理和美容沙龙

  • 24 小时免费停车

  • 我们是喜欢宠物的酒店！允许携带小型宠物进入。

  • 无边际泳池，可欣赏迷人的城市景观（3 月 1 日至 22 日暂停使用）

我们的客房

酒店位置

麦德林 El Tesoro 诺富特酒店（原 Atton 酒店）

Cra 25 1 Sur 45 El Poblad
50022 麦德林
哥伦比亚

GPS:6.196159, -75.558192

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT EL ALMACÉN

在 El Almacén 餐厅享用午餐会是个不错的选择。这里擅长烹制叠加拉丁美洲特色的独特美食，餐饮品质在麦德林是最为人称道的。营业时间为早 6:00 至上午 10 点（早餐），以及中午 12:30 至晚 10:30。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,867 评论

TripAdvisor 评级  4.5/5  842 评论

員工很有禮貌，很有耐心。

客户意见评级 5.0/5

匿名 商务住宿 - 所有已确认评论

地點好，東西好吃，員工服務親切有禮。

尊敬的 CHIH HSIN L.： 感谢惠赐有关下榻 Novotel Medellin El Tesoro 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Juan Carlos Garcia Servicio al Cliente

Broken Glass in hotel room. Be careful

Tripadvisor 评级 1.0/5

jaykN5897LF 经 TripAdvisor 认证的评论

Well I tried to avoid writing this but the hotel has not given me much choice. I’m still staying here and at this point I have to pursue legal action for their negligence. I’ve stayed here before and had no issues and it was actually great. So I expected this stay would be the same. It’s actually been the complete opposite. I checked Into my room and it seemed very clean. I was surprise at 10 pm at night to place my feet meet my bed and was hit with a shard of glass on my left food. I immediately started gushing out blood and had to take a taxi to get first aid in a foreign country. When I called the front desk when it initially happened NO ONE seemed to care of even offer first aid to my wound or even offered to clean it up of have the glass cleaned; even to clean my room. I was so tired after having to look around for first aid at a 24/7 pharmacy that I had took a hotel towel and tried to clean up multiple pieces of what seemed to be a broken glass prior to my stay. I next morning I spoke to a manager ; however nothing was done and was just offered to move my room. When I came back from a appointment no one knew about my room change so I just dropped it and just wanted to leave the hotel as my stay was non refundable. My trip was ruined as my cut hindered my walking and I tried to make the best of the situation. Its day 3 and no still has tried to remedy the situation especially when I have asked to speak with the GM numerous times. Please use extreme caution when booking at this hotel. Although staff is nice, doesn’t excuse their negligence in emergency situations. NOT OKAY.

Dear Jhon We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us yo evaluate our service, and it also helps us to improve it. We are really sorry that your stay did not meet your expectations. Please rest assure that we are taking the appropriate measures to solve this situation by checking again everything that happened during your stay. We will contact you as soon as we have an answer for you. Our General Manager is leading this inconvenience to a good solution. We will get in contact soon. We hope you come back soon to our hotel. Have a nice day. Sara Suaza VIP Concierge

Amazing stay

Tripadvisor 评级 5.0/5

WHTCtravel Couples - 经 TripAdvisor 认证的评论

Novotel was an amazing experience. The front desk staff was very helpful with check in and was immediately to assist when we had questions about tours later on in our stay. The rooms were very spacious and clean. Many amenities: pool, gym , Pilates studio, spa, and restaurant. The extra wow factor is all the activities that are connected to the hotel such as the amusement park for children, the stores, additional food choices, and the city/mountain views. I can rave great things all day about my stay. Don’t wait, book today

Dear WHTCtravel We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We always strive to provide the best experience. We hope you come back soon to enjoy our hotel again. Have a nice day.

Centrally Located in El Tesoro Mall

Tripadvisor 评级 4.0/5

carlosdieppa 经 TripAdvisor 认证的评论

A very conveniently located modern and comfortable hotel in the El Tesoro Mall and through the third floor you can go directly into the mall, good food options in the hotel restaurant and lots of options in the breakfast buffet. Small but well stocked gym and a great spa.

Dear Carlos We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to keep enjoying our hotel and services. Have a nice day.

Fabulous Novotel

Tripadvisor 评级 5.0/5

beetcanner 经 TripAdvisor 认证的评论

This place is one of the finest hotels I've ever had the great good fortune to book a few nights. The buffet breakfast is seemingly endless. You want it, it's here. The neighborhood is high-end, lots of BMWs and Mercedes. The rooms, especially bathrooms are immaculate. I didn't want to leave.

Dear Beetcanner We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our customer service. We hope you come back soon to our hotel. Have a nice day

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 867 评论 9.5/10 位置
  • 920 评论 7.9/10 房间
  • 1,416 评论 8.3/10 服务
  • 16 评论 6.8/10 上网
  • 426 评论 7/10 早餐
  • 380 评论 7.8/10 清洁度
  • 283 评论 7.7/10 舒适度
  • 201 评论 8.6/10 氛围

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