博罗沃厄里克瑟斯酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 1,321 评论

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Schuchye 湖东南部, 50 号楼, 阿克莫拉地区, 021700 休钦斯克, 哈萨克斯坦

描述

酒店其他优惠

  • 俯瞰 Schuchie 湖

  • 国家公园的树林环绕在您的左右

  • 在保健和水疗中心有效放松、享受生活

我们的客房

酒店位置

博罗沃厄里克瑟斯酒店

Schuchye 湖东南部, 50 号楼, 阿克莫拉地区
021700 休钦斯克
哈萨克斯坦

GPS:52.97382898, 70.24152875

电话
传真 +7 71636 2 01 01

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  1,321 评论

TripAdvisor 评级  4.0/5  251 评论

Close to bliss in Burabai

Tripadvisor 评级 4.0/5

Guide636185 经 TripAdvisor 认证的评论

The staff is awesome, super helpful and very pleasant. I would like to specially acknowledge Vladislas (at the Chalet), Temirlan and Balnur (at the Summer cafe), and Yerlan and Alexei at the front desk for their efforts in making my stay more pleasant. It is very much appreciated! The location of the hotel is optimal, with a sandy beach by Lake Shchuchie. It also has a nice spa, and some delicious food! I specifically requested a quiet room (if possible) and upon check-in was told I was given a very quiet room. That room ended up being above the terrace bar where there is live music from 7:00 PM to 11:00 PM some nights and the closest to the elevators which meant that I had all the "elevator traffic" walking by multiple times a day and night. That room also has the disadvantage of the cooking smells from the Olivio restaurant, especially in the mornings. For the record that is room 502 (I would avoid...) The 2nd night I was moved to another room that ended up being just on the other side of the terrace bar... Also because it was very windy, the cables that tether the canopy above the bar creaked all night (not the hotel's fault but very annoying.) I was told it is best to avoid upper floors on that side of the lake when it is windy as the cables are much closer to the room windows. Duly noted!

PERFECT

Tripadvisor 评级 5.0/5

643saidaa 经 TripAdvisor 认证的评论

I know very well that the best hotel in Burabay is RIXOS only❤️Everything is perfect here: the location, parking area, so stylish room numbers, fabulous design of hotel, so huge and comfortable, outside area full of greens, exactly next to the river with amazing view from every restaurant, good quality food, very attentive and nice stuff, a lot of entertainment for kids as well, it’s just WOW, I’m so happy to spend my time with my family here in RIXOS Borovoe! Thank you so much my lovely RIXOS you’re PERFECT and I’ll back for sure so see you soon my favorite hotel in Burabay❤️

Dear Saida, We very much appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesper Francl General Manager

3/5

Tripadvisor 评级 3.0/5

DinaraUSC 经 TripAdvisor 认证的评论

It’s all started from reception, throughout my stay out of 4 zero were able to communicate in Kazakh language. Why for a Gods sake it’s so hard to get one who speaks Kazakhs. Alexandr went even further persisting and forcing speak Russian. Is it hard to pass a request to a colleague who does speak? Another reception guy Ilya “kindly” agreed to extend our star by an hour, after one hour changed his mind so had to go back via guest relations to clarify what’s going on. What’s wrong with you, people, yes or no, so easy. 90% of the staff downs speak/ understand Kazakh. I don’t mind Russian, English, German etc. but why can’t I get a service in Kazakhstan in Kazakh language? Signed are either in English and/or Russian(((. Much appreciate help of Gaukhar from first relations, polite and professional! Awesome waters Sagat and smily Zhuldyz! Food variety is like 4/5. Almaty and Astana Rixos are better. Views are really nice. Spa is clean, but lifeguard walks like at home talking over phone in a meditation areas. I might come back but really fell uncomfortable forced to speak Russian.

Dear Dinara, I would like to start off by thanking you for taking time and writing this feedback to us, it is vital. Please do accept my sincere apologies about your experience, we already informed our colleagues about this situation and trained them that if guest prefers to speak any language they should be able to do that, especially having such a diverse team at the hotel. Also, I would really like to thank you for your positive comments and mentioning some of our team members, they do appreciate your feedback. I am still glad that you had a lovely time at Rixos Borovoe and will be happy for your return to our property! Kindest regards, Jesper Francl General Manager

还可以

客户意见评级 4.0/5

沈. 商务住宿 - 所有已确认评论

当我问服务员能不能给我换个靠湖位置的房间时服务员说不能，他其实说对不起客人如果有空的房间马上给我换这样更好

Dear Tong S., Thank you for taking the time to tell us about your experience at the Rixos Borovoe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Borovoe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Francl General Manager

Great hotel, but...

Tripadvisor 评级 5.0/5

tanya405ss 家庭住宿 - 经 TripAdvisor 认证的评论

This is a great hotel, clean. With very well maintained huge surrounding territory. There are many choices for sport and entertaining. There are several restaurants and bars. Unfortunately, the service is not very good. It, s good, but the staff needs more training. The exception is the bar on the second floor. The barman is very professional and knows his job. Thank you.

Dear Tatyana, We highly appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that your experience in restaurants did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Borovoe, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesper Francl General Manager

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其他网络用户评价我们的酒店

  • 347 评论 9/10 位置
  • 427 评论 8.6/10 房间
  • 1,412 评论 9.2/10 服务
  • 866 评论 8.9/10 食物
  • 314 评论 9.4/10 设施
  • 219 评论 9.2/10 运动休闲
  • 213 评论 8.5/10 清洁度
  • 179 评论 9/10 氛围

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