茂昌阁瑞士酒店 4 星

客户意见评级 4.5/5 10,331 评论
茂昌阁瑞士酒店
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酒店其他优惠

  • 酒店位于克拉码头边,地理位置优越,毗邻主要的旅游景点:乌节路和唐人街

  • 度假村风格的泳池,带水上滑道和室外按摩浴缸

  • 屡获殊荣的餐厅为您奉上娘惹和国际风味美食,并全天候提供客房内餐饮服务

  • 屡获殊荣的豪华瑞士 Pürovel 水疗中心

  • 免费室内停车场

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
休闲和活动
  • 游泳池
  • 健身设施全天候开放
  • 护理
餐饮
  • 2 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 5 会议室
  • 会议酒店

酒店位置

茂昌阁瑞士酒店

20 Merchant Road
058281
新加坡
新加坡

电话: +6563372288

传真: (+65)63340606

联系电子邮件

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • 乘飞机

    SINGAPORE CHANGI INTL APT  达到 22公里 / 13.67 英里

GPS :1.2883, 103.8458

我们的客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

豪华房(特大床)

  • 最多人数: x3
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 客房内的无线网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 电话(...)

豪华房(两张单人床)

  • 最多人数: x3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧(...)

瑞士优势房(特大床)

  • 最多人数: x3
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 客房内的无线网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧(...)

瑞士优势房(两张单人床)

  • 最多人数: x3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧(...)

瑞士行政房(特大床)

  • 最多人数: x3
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 客房内的无线网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧(...)

瑞士行政房(两张单人床)

  • 最多人数: x3
  • 面积: 从 32
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧(...)

克拉码头景观瑞士精选房

  • 最多人数: x3
  • 面积: 从 42
  • 景色: 位于河边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

尊贵双人房

  • 最多人数: x4
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

尊享房(特大床),带阳台

  • 最多人数: x3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

尊贵双人房,带阳台

  • 最多人数: x4
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

瑞士优势房(加大特大床)

  • 最多人数: x3
  • 面积: 从 38
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

瑞士行政房(超大特大床)

  • 最多人数: x3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

瑞士精选单间公寓

  • 最多人数: x3
  • 面积: 从 43
  • 景色: 位于河边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

行政套房

  • 最多人数: x3
  • 面积: 从 113
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 客房内的无线网络
  • 咖啡/茶器具
  • 迷你酒吧(...)

酒店餐厅和酒吧

BLUE POTATO

美食类型: 主题菜式

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

午餐

12:00 - 15:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:30 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

ELLENBOROUGH MARKET CAFE

美食类型: 国际

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

位于大堂的 Crossroads 酒吧是您享用休闲饮品或举办非正式聚会的理想之选。这间舒适的酒廊提供一系列精选酒精饮料、茶、咖啡和小吃,您可在此坐下来尽情放松身心。

您的会议和活动

我们的会议室

  • 会议室数量:5

  • 最大面积:680 平方米

  • 最大容量:500 个人

  • 最大宴会容量:60 个人

了解更多信息
茂昌阁瑞士酒店 会议室


茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

AccorHotels 评级 4.5/5

10,331 评论

非常棒

客户意见评级 4.5/5

龚. 单人住宿 - 15/05/2019 经 AccorHotels认证的评论

干净卫生,方便

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

人员热情 相对舒适

客户意见评级 4.5/5

T. 家庭住宿 - 14/05/2019 经 AccorHotels认证的评论

工作人员很热情 服务响应也很快 但是房间一直有一股淡淡的臭味 应该是地毯受潮的原因

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the room smell with our Chief Engineer and our Executive Housekeeper to check on the root cause of the smell. Thank you for your feedback and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

环境好位置优服务好

客户意见评级 4.5/5

杨. 家庭住宿 - 14/05/2019 经 AccorHotels认证的评论

酒店的环境很好,设施齐全,位置就在克拉码头边上位于市中心到哪里都很方便,服务人员热情,响应速度及时。 美中不足的是设施略显陈旧,特别是浴室地板的防滑处理以及浴室洗澡时候热水忽冷忽热。

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the water temperature fluctuation with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

不错

客户意见评级 4.5/5

H. 家庭住宿 - 13/05/2019 经 AccorHotels认证的评论

挺温馨

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

服务态度好

客户意见评级 4.5/5

Xu Y. J. 家庭住宿 - 10/05/2019 经 AccorHotels认证的评论

前台服务态度好,酒店门口保安热情,房间干净整洁。整体体验好

Dear Ms. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

非常舒适的酒店

客户意见评级 4.5/5

王. 家庭住宿 - 09/05/2019 经 AccorHotels认证的评论

酒店环境很好,工作人员很热情,位置在克拉码头,交通很便捷。孩子很喜欢泳池,早餐很丰富。为我们打扫房间的华人服务生让我们觉得很温馨,而且对小朋友很友善。

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

酒店服务好

客户意见评级 4.5/5

沈. 情侣住宿 - 09/05/2019 经 AccorHotels认证的评论

酒店服务非常好,前台服务好,客房服务好,地处克拉码头,交通便利,如果再去新加坡的会还会入住

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

环境舒适,服务周到

客户意见评级 4.5/5

薛. 家庭住宿 - 08/05/2019 经 AccorHotels认证的评论

酒店很好,基本上没有需要改进提高的地方!早餐可选的品种少了点!

Dear Mr. X., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. X. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

交通位置极佳,酒店干净

客户意见评级 4.5/5

Tiger W. 家庭住宿 - 08/05/2019 经 AccorHotels认证的评论

位置非常便利,地铁口,交通方便,去克拉码头吃饭也非常方便;去牛车水逛街也非常方便。房间不大,但设施齐全,有胶囊咖啡机,茶包是twg的。酒店很干净。有中文前台,服务周到,矿泉水不够可以加。

Dear Mr. w., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. w. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

位置方便,房間舒適,服務不錯。

客户意见评级 4.5/5

Eggpudding 商务住宿 - 06/05/2019 经 AccorHotels认证的评论

大致上而言都還不錯的體驗。飯店位置方便,離捷運路口近,房間舒適,服務人員態度服務都不錯。美中不足的是洗澡的淋浴水流不夠穩定,水流忽冷忽熱,忽大忽小,幾次差點被燙到或水不夠熱。盼能改進!

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

舒適 乾淨

客户意见评级 4.5/5

L. T. 商务住宿 - 06/05/2019 经 AccorHotels认证的评论

Good

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

员工都非常热情

客户意见评级 4.5/5

Phoenix L. 商务住宿 - 03/05/2019 经 AccorHotels认证的评论

整体体验非常好

Dear Mr. l., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. l. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

舒适的体验

客户意见评级 4.5/5

Reinette L. 情侣住宿 - 30/04/2019 经 AccorHotels认证的评论

1.入住当天排队到的前台是韩国MM,非常可爱,默默给升级了房型我们一进门高兴坏了,想不到期待成真啦~在此说下谢谢 2.因为要求安静房所以没有面对泳池和克拉克码头哦,看到了那个正在新建的建筑和马路,不吵,能听到隔壁的开门声但是听不到其他声音,马路上如果是跑车摩托车那种引擎重就能听到,也可能是我们才住5楼比较低的缘故,总体来说很安静,老公对这个酒店赞不绝口,哈哈哈真的要秒杀网红的圣淘沙硬石酒店哦 3.酒店住客80%以上都是老外,很热情,会很我们的小朋友打招呼什么的,看到我们也会主动帮忙按电梯啊之类的 4.出门的时候,我们把房卡拿出来了,怕被说浪费电之类的影响我天朝大国形象,结果回到房间发现清扫人员把一张新卡放进去了给我们取电哈哈哈,态度确实没得说 5.说说附近的吃的吧,亚坤在对面那个叫centel的商场里,就正门对面,往右手边走可以看到,小小的一间,然后这个商场里有个cheer便利店,不过在另一边(码头边上),看见亚坤再过了个马路就是肉骨茶,很多国人,服务员基本都会中文,很好吃,对了地铁也在这栋楼楼下;novotel那栋楼的负一楼有个日本超市,当然很贵,不能支付宝不能微信不能银联哦,不过能买到很全的日本零食,尿不湿也可以哈哈,然后一楼有一个7-11;珍宝海鲜在河边,就在酒店的前面一点,旁边也有个7-11,断货超快,珍宝海鲜不是周末排队也不算多哦 大概就这些,因为带娃没去逛街,出行全部打车,所以不能给大家其他建议啦 然后就是不是所有的taxi都能支付宝微信哦,我们去机场的白色taxi就不行,红色有的人可以,蓝色黄色一定可以。 最后,酒店服务态度真的超好,入住不后悔,有机会再去一次哦,下次一定要吃早餐!

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

賓至如歸

客户意见评级 4.5/5

Abel 玉. 朋友住宿 - 28/04/2019 经 AccorHotels认证的评论

櫃台服務人員非常有禮貌、乾淨、舒服、有五星級等級

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

位置便利 住宿舒适

客户意见评级 4.5/5

Ctt 家庭住宿 - 26/04/2019 经 AccorHotels认证的评论

酒店位置便利 靠近克拉码头和牛车水 步行10分钟可达 酒店较老 房间不是很大 入住时未提供一次性牙刷

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the absence of the toothbrush, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for your understanding. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

服務相當滿意,前檯工作人員非常親切,酒店硬件軟件設施都很符合親子旅遊

客户意见评级 4.5/5

W. H. T. 家庭住宿 - 21/04/2019 经 AccorHotels认证的评论

這一次新加坡之行,有機會在貴酒店入住五晚,感到非常開心,當然有點美中不足,不過不影響旅遊的興致。 抵達新加坡當天雖然是晚班機,不過依舊興奮。入住當晚沐浴時便發現水溫有時冷有時熱,熱水有時候可以到發燙的地步,導致小孩洗澡很不方便,當晚也累了,也就沒去反應。隔天跟前檯反應,前檯派工程人員過來處理,還帶著儀器來測量水溫,結果發現確實忽熱忽冷,馬上幫我們更換房間並升等,真的謝謝當天晚上的值班經理。隔天還在我們桌上放置一張道歉卡、紅酒、還有水果。難怪到過新加坡的旅客都說,新加坡的酒店服務,貼心到沒話說,留心又留人,值得再次體驗。

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

寧靜舒適!

客户意见评级 4.5/5

L. T. L. 情侣住宿 - 21/04/2019 经 AccorHotels认证的评论

休閒清潔.交通方便...

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

極佳的體驗

客户意见评级 4.5/5

Ho-shun C. 情侣住宿 - 11/04/2019 经 AccorHotels认证的评论

飯店人員很用心,服務周到,即使忘了選取清潔服務,仍然可以在晚上完整的做清潔,相當貼心。房間本身相當舒適,隔音不錯,即便在克拉碼頭鬧區,也只會稍微聽到外面的熱鬧。

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

舒适

客户意见评级 4.5/5

匿名 商务住宿 - 31/03/2019 经 AccorHotels认证的评论

满意

Dear Mr. Q., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Q. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

交通便利 出行方便

客户意见评级 4.5/5

W. X. 商务住宿 - 30/03/2019 经 AccorHotels认证的评论

住宿安静 餐饮美味 交通便利 设施齐全

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the pre-authorization amount that has been taken as deposit upon check-in, this is meant to cover incidental charges during your stay with us. Upon your check-out, we have advised the bank to release the pre-authorized amount. This process can take a little time, as the local bank will liaise with the credit card issuing bank. I am sorry that our front desk colleague did not explain the details to you. Thank you for your understanding and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt
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