酒店 – 茂昌阁瑞士酒店
Swissôttel 酒店 Swissôttel 酒店

茂昌阁瑞士酒店

4.5/5 根据 6,754 评论
  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房配备空调 空调
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保证最优惠房价 怎么运行的?
187.50 SGD 非会员房价
187.50 SGD 会员折扣 在预订的时候即可享受会员折扣
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酒店及周边服务

从15h00 办理登记入住手续
从12h00 办理退房手续

服务和实用信息

付费服务
  • WIFI/互联网连接
    • 酒店内无线网络
    • 客房内无线网络
  • 泊车
    • 私人室内停车场
    • 有照明的停车场
  • 备残疾人设施的浴室
  • 全禁烟宾馆
  • 使用空调
    • 空调
    • 自动空调控制
    • 空调

休闲和活动

  • 室外不加热游泳池
  • 健身设施全天候开放
  • 护理
    • 极可意水流按摩浴缸
    • 按摩 (付费服务)

餐饮

  • 2 餐厅
  • 1 酒吧

商务服务

  • 5 会议室
  • 会议酒店
查看所有服务

酒店位置

酒店客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

  • 476 间客房
  • 全禁烟宾馆
  • Baby bed
    • 空调
    • 紧急出口地图
    • 自动空调控制
    • 可开窗
    • 客房内无线网络
    • Baby bed
    • 咖啡/茶冲泡设施
    • 迷你型冰箱酒柜
    • 室内插销
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 房间的应急信息
酒店客房设施

酒店餐厅和酒吧

查看酒店所有餐厅
查看酒店所有餐厅和酒吧

您的会议和活动

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4.5/5 AccorHotels 评级 6,754 评论

茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多
Vincent Y. 朋友住宿 - 28/06/2018 经 AccorHotels认证的评论
« 說我們吃了mini bar讓我很不開心 »

所以的服務都很好.飯店設施房間整潔都很棒!! 住得非常舒適開心!! 只有在check out 時, 懷疑我是不是有使用mini bar,讓我很不開心,應該是飯店沒有補好冰箱裏面的東西. 被質疑的感覺真的不好!! 而且櫃台接待的小姐一臉不相信的感覺!! 真的很不應該!!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the attitude of our front office colleague, I am very sorry for the unpleasant incident. I have taken this issue up with our Front Office Manager for review and improvement and we have intensified our training measures to avoid recurrence. The minibar item was not charged. Thank you for highlighting this to me and I apologize for the unprofessional attitude of my colleague and the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Y. welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Luke 家庭住宿 - 16/06/2018 经 AccorHotels认证的评论

酒店位置特别好 服务也很贴心

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Olga 家庭住宿 - 14/06/2018 经 AccorHotels认证的评论
« Nice and kind »

服务非常专业,有礼貌。 酒店环境整洁。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Zhao, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Zhao to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

王. 家庭住宿 - 13/06/2018 经 AccorHotels认证的评论
« 优异的地理位置,礼貌友好的态度 »

感觉很好!!!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Wang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the defective wardrobe, I have taken this issue up with our Chief Engineer for rectification. Concerning the pillow choices, we do provide a pillow menu in our guest rooms for our guests to choose from, to improve their sleeping comfort. I am sorry that it was not pointed out to you. Thank you for highlighting this to me and I am sorry for the discomfort and the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Wang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Ms. T. 情侣住宿 - 01/06/2018 经 AccorHotels认证的评论

我們加了$10坡幣轉了有露台房,原來露台向隔離商場的後門樓梯,景觀就不太好了。有點失望!房間內其實唔錯,值得一讚,我失掉了房卡一張,不用罰錢還不用一分鐘就給我新卡。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the room allocation, I am very sorry for the disappointment. I have taken note in your guest profile of your preference for a room with better view for your future stays. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Emily 商务住宿 - 16/05/2018 经 AccorHotels认证的评论
« 舒适的商务之旅 »

入住简介,作为商务之旅非常方便,紧邻地铁站口,打车也非常便利。服务周到!下次还会选择!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

孙. 商务住宿 - 16/05/2018 经 AccorHotels认证的评论
« 为同一个研讨会入住同一家酒店价格不一样令人失望 »

我是通过同事发的链接预定的贵酒店,但结账时发现我们为同一个目的定的酒店,价格差别很大。这是一个让人无法理解的问题。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the difference in room rate, in order to enjoy corporate rate, guests must book via their company’s travel agency. Thank you for your understanding and I am sorry for the disappointment. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

匿名 商务住宿 - 09/05/2018 经 AccorHotels认证的评论
« 不错的体验 »

位置好,交通方便。服务人员亲切,设施略旧。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. X., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. X. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

L. L. 家庭住宿 - 03/05/2018 经 AccorHotels认证的评论
« 交通便捷 »

MRT出口就到酒店,非常方便。酒店對面就有亞坤,買早餐不需另外花時間尋找。旁邊是克拉碼頭,晚上風景不錯。這次沒有時間享用酒店的設施,覺得稍稍可惜。另外,浴缸出水口髒污太嚴重,每天淋浴時,汙水淹積到腳踝,這是此次住宿時的唯一缺點。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the bathtub cleanliness and the blocked drainage, I have taken this issue up with our Executive Housekeeper to ensure proper cleaning and our Chief Engineer for rectification to ensure that it must be properly checked before guest’s arrival. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

匿名 商务住宿 - 02/05/2018 经 AccorHotels认证的评论
« 舒适宜人 »

服务体贴周到,位置便利

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Jfce 家庭住宿 - 23/04/2018 经 AccorHotels认证的评论
« 很舒服的住處,服務人員很親切 »

床很舒服,房間空調溫度適中,櫃檯人員和清潔人員都很親切,飯店的悠閒氣氛很適合度假,地點很棒,在克拉碼頭河畔,離MRT很近,整體環境方便又輕鬆。美中不足的是淋浴間的水忽冷忽熱,令洗澡不舒服,孩子哀哀叫。希望能改善。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

葉. 商务住宿 - 19/04/2018 经 AccorHotels认证的评论
« 失望 »

令人意外的住房品質不佳

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mrs. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room allocation and the key card, I am very sorry for the error made by my colleague that led to the unpleasant experience. This is not acceptable and I have taken this issue up with our Front Office Manager for review and improvement and we have intensified our training measures to avoid recurrence. Thank you for highlighting this to me and I sincerely apologize for the disappointment and the inconveniences caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. I am very sorry that on this occasion you were disappointed, but my team and I hope to be given the opportunity to welcoming you back at Swissôtel Merchant Court, Singapore to prove that we can do better. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

林. 家庭住宿 - 12/04/2018 经 AccorHotels认证的评论
« 值得再次入住 »

各方面表現都不錯,唯一缺點是早餐地點與飯店周圍有異味,類似廚餘味道

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the smell in the hotel with our Chief Engineer. Thank you for your feedback. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Cheung F. Y. 家庭住宿 - 06/04/2018 经 AccorHotels认证的评论
« 非常舒適方便的一間酒店 »

房間乾淨舒服,而且位置方便

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Carol W. 商务住宿 - 03/04/2018 经 AccorHotels认证的评论
« 方便 舒服 人員親切 »

已在入住時告知不需要打掃, 但客房服務還是進來打掃了, 未來可將入住需求確切告知客房服務 入住的房間 陽台與隔壁房是相連的, 由於是一人入住, 並不喜歡此種房型, 有點沒有隱私

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to your request not to service the room, I am very sorry that due to miscommunication your room was being serviced. I have taken note of your suggestion to have additional music channels and at the same time I have noted in your guest profile not to assign a room with a connecting balcony. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

匿名 单人住宿 - 25/03/2018 经 AccorHotels认证的评论
« 员工很热情 »

整体服务很好,唯一的遗憾是房间卫生可以更好:我入住时发现坐便器后面的角落里有垃圾没清理干净

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey and to complete our guest questionnaire. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the garbage not being cleared upon check-in, this is not acceptable and I have taken this issue up with our Executive Housekeeper to ensure proper cleaning of the entire area. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. I am delighted to learn that otherwise the service rendered by Mel and Mike have met your expectations. I have happily shared your praise with them, who, of course, is most encouraged by your positive feedback. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Hong S. 家庭住宿 - 20/03/2018 经 AccorHotels认证的评论

服务热情,耐心体贴

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Hong, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Hong to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Leo L. 家庭住宿 - 13/03/2018 经 AccorHotels认证的评论
« 位置绝佳的酒店 »

位置绝佳的酒店,硬件维护很好,早餐质量不错,游泳池也挺漂亮,房间提供的手机可免费打新加坡国内电话,也可免费打回中国,而且可以带出酒店使用,这点很人性化。 服务方面总的来说还不错,但有些细节需要改进: 1. 一家三口(小孩9岁)入住,四天只有一天提供了三瓶饮用水,其它几天只有两瓶;拖鞋一直只有两双; 2. 入住房间阳台外有一平台,从入住第一天起就看到平台上有几个烟头,到退房那天还在,不是说是禁烟酒店吗? 最后,通过官网提前几个月订的酒店,连住四天,给的房型确是最差的(之一),房号644,难道不知道中国人对4这个数字的感受吗?还是根本不在乎? 房间正对着酒店另一部分的屋顶,把景色都挡完了,直接让整体入住感觉降低几个档次。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the insufficient guest amenities and the cigarette butts, this is not acceptable and I have addressed these issues with our Executive Housekeeper to ensure that sufficient standard amenities are in place and proper cleaning of the entire area. Concerning the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Regarding the room number, this should not have happened and this has been taken up with our team, to be more sensitive. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Z. S. 商务住宿 - 10/03/2018 经 AccorHotels认证的评论
« 干净整洁舒服的酒店 »

酒吧很好 ,游泳池不错,闹中取静。代理商定的房间很不好,连牙刷都没有,估计是被代理商赚了钱去!我住过很多次了!这种没早饭没牙刷的感觉很差!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the absence of the toothbrush/toothpaste, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Guangzhou L. T. 朋友住宿 - 05/03/2018 经 AccorHotels认证的评论
« 服務非常好! »

服務相當好,有問題隨時都能諮詢服務人員。房間空間也很棒,寬敞且乾淨。大廳活動空間也十分舒適!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

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