酒店 – 茂昌阁瑞士酒店
Swissôttel 酒店 Swissôttel 酒店

茂昌阁瑞士酒店

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4.5/5 根据 5,108 评论
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  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房配备空调 空调
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187.50 SGD 非会员房价
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酒店及周边服务

从15h00 办理登记入住手续
从12h00 办理退房手续
付费服务

服务和实用信息

  • WIFI/互联网连接
    • 酒店内无线网络 (付费服务)
    • 客房内无线网络
  • 泊车
    • 私人室内停车场 (付费服务)
    • 有照明的停车场
  • 备残疾人设施的浴室
  • 使用空调
    • 空调
    • 自动空调控制
    • 空调

休闲和活动

  • 室外不加热游泳池
  • 健身设施全天候开放
  • 护理
    • 极可意水流按摩浴缸
    • 按摩 (付费服务)

餐饮

  • 2 餐厅
  • 1 酒吧

商务服务

  • 5 会议室
  • 会议酒店
查看所有服务

酒店位置

酒店客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

  • 476 间客房
  • 根据要求提供婴儿床
    • 空调
    • 紧急出口地图
    • 自动空调控制
    • 可开窗
    • 客房内无线网络
    • 根据要求提供婴儿床
    • 咖啡/茶冲泡设施
    • 室内插销
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 房间的应急信息
酒店客房设施

酒店餐厅和酒吧

查看酒店所有餐厅
查看酒店所有餐厅和酒吧

您的会议和活动

4.5/5 AccorHotels 评级 基于 5,108 条评论

茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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经 AccorHotels认证的评论
家庭住宿 - 14/02/2018
« 地點交通方便 »

地點交通方便,住宿期間服務人員態度親切 但checkout時結帳金額非以新幣結帳,而是自行以飯店公告的匯率轉換成台幣向信用卡銀行計費,造成客戶匯差損失。雖已透過booking訂房網反應,但多日來遲遲未有回應,讓我這次住宿經驗中感受不佳

经 AccorHotels认证的评论
Mr. C. 家庭住宿 - 01/02/2018
« 地點佳,服務好,適合親子住宿 »

這次旅程遇到詐騙司機,感謝飯店員工Ms. Lydian and Ms.Norish 的協助幫我們聯絡計程車公司客訴,雖然至今尚未得到回應,不過還是謝謝她們的幫忙。整體而言很滿意這次的住宿體驗!會推薦給其他朋友。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Lo, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the check-in process with our Front Office Manager for improvement. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team, especially Lydia and Norish have met your expectations. My team and I are looking forward, dear Ms. Lo to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 家庭住宿 - 01/02/2018
« 不是很满意 »

酒店浴室没有防滑垫,地板也并不是防滑。垃圾箱外观像皮质,并且未注明不能沾水或者提示材质。小朋友(1岁)因为洗澡怕滑倒,酒店并没有凳子,用了垃圾箱作为座位,沾水,坏掉。与酒店沟通,承认是我们沾水,但是酒店没有尽到安全义务和提示义务,也是造成垃圾箱坏掉的原因并且是主要原因。与酒店沟通后也并未回复我,直接信用卡收费。

经 AccorHotels认证的评论
陳. 家庭住宿 - 31/01/2018
« 舒適,地點方便 »

溫馨,衛浴乾淨,但是為預備品缺一次性刮鬍刀

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the absence of the disposable razor, for Premier room category, disposable razor is not provided. Our housekeeping team will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Chang S. P. 家庭住宿 - 31/01/2018
« 舒適 »

環境舒適乾淨 服務熱忱 只可惜浴室水溫忽冷忽熱 無法享受洗澡樂趣

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Chang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Chang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
L., J. 家庭住宿 - 24/01/2018
« 鬧中取靜 »

舒適乾淨的房間

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
D. 朋友住宿 - 12/01/2018
« 什么是“宾至如归”? »

我和朋友们决定在新加坡迎接新年的到来,因为我们喜欢新加坡。2017年12月28日,我们入住金沙酒店,体验了一个晚上后,第二天我们退房,开车出发去马来西亚,计划马来西亚待2天后再返回新加坡count down。但遇到难题了:我们4个人租一台车,行李箱装不下,只能摆了2个箱子在座位上,实在太挤了!我们就决定先去即将入住的酒店存一部分行李。到酒店后,我们告知前台我们的情况,没想到,前台向经理请时候,拒绝了我们暂寄行李的要求!我们一再解释和请求,依然还是2个字:不行!实在太失望了!这就是你们这家高贵酒店的待客之道吗?我们支付了差不多每晚2000人民币的房费,却连一个寄存行李的要求都被拒绝?能给一个合适的理由?能否和我们解释一下什么是你们所宣传的“宾至如归”的服务???

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Dai, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the luggage storage, I am very sorry for the miscommunication of my colleague. I have taken this issue up with Front Office Manager for review and improvement and we have intensified our training measures to avoid recurrence. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Dai to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Monica H. 朋友住宿 - 10/01/2018
« Very good »

飯店位置絕佳。很貼心的服務。特別是房間提供wifi pocket 機器有。大廳在入住時提供好喝冰涼的水果水。房間的 TWG茶包很喜歡。只是坐MRT到站,左右兩邊不知道往哪個方向,不知道入口在哪裡。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 家庭住宿 - 10/01/2018
« 一家度假型酒店 »

酒店装修很温馨,服务态度和效率也十分不错。当然了,很吵,安静的房间没几间。地段很适合中国游客,旁边的码头区有海底捞火锅。带孩子短暂休息几天,没有问题。交通还方便。没有商务酒店的感觉。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. I have taken note of your comment regarding the noise in the room and the check-out process that fell below your expectations with our Front Office Manager and Chief Engineer. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Amphion 商务住宿 - 06/01/2018
« 瑕不掩瑜 »

整體服務品質與硬體環境相當不錯。酒店的地點也很好,交通與用餐都很方便。入住時因為房間還未整理好,在等待之餘酒店主動提供了咖啡與點心。每日的房務整理的相當仔細,但偶有忘記補充茶包或礦泉水。退房時順便問起了同事上回入住時遺忘的衣物,酒店已將衣物清洗且妥善保存著。整體而言是滿意的。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the tea bags and mineral water, I am very sorry that the items were not being replenished promptly. I have taken this issue up with our Executive Housekeeper to ensure depleted amenities are being replenished timely and I apologize for the delay and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Xy 家庭住宿 - 28/12/2017
« 泳池不错 »

泳池不错,有小孩的滑梯,还有TWG的茶包味道不错,各方面都挺棒的。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Xiong, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Xiong to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 商务住宿 - 25/12/2017

整體感受很好。但是客房間的走道有奇怪的味道(2F)

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court, Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the smell in the hallway, I have taken this issue up with our Executive Housekeeper to ensure thorough and proper cleaning of the entire area. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Kimio 单人住宿 - 25/12/2017
« 服务非常好,很好的体验 »

服务非常好,提供很多帮助,下次还会选择 希望能尽快退出预授权,预授权退款有一些慢

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Sun, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the pre-authorization amount not being released, upon your check-out on 18 December 2017, we have advised the bank to release the pre-authorized amount. This process can take a little time, as the local bank will liaise with the credit card issuing bank. I am sorry that our front desk colleague did not explain the details to you. I will be sending a copy of the pre-authorization refund bank slip in a separate e-mail for your information. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Sun to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Sodr 情侣住宿 - 22/12/2017
« 居於市區中心但寧靜交通方便。 »

整體來說是可以接受為一是(可能是個別房間)床褥有點舊高底不平,冷熱水制也有點舊相當不好調節。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the inconsistency of the water temperature, I have addressed this issue with our Chief Engineer for rectification. Thank you for highlighting this to me and again, I sincerely apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Paul C. 商务住宿 - 15/12/2017
« 一切都很棒 但差一點點 »

住宿感覺一切都很棒 但淋浴水量不夠 水壓太低 溫度控制不合格 這是不容易做到的

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court, Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the water pressure, I have taken this issue up with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
W. H. F. 商务住宿 - 15/12/2017
« 舒適 »

乾淨、安靜、舒適,只是房間通道像迷宮一樣。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Ki L. K. 家庭住宿 - 05/12/2017
« 非常舒適的體驗 »

有免費的wifi蛋借出服務和4G上網的手機,還可以撥打回香港的漫遊通話,非常切合來自香港的我。 泳池和健身室設施規格很高,面向克拉碼頭的風景令人沉醉。一邊跑一邊觀看美景實在是令人難忘的體驗!運動過後洗澡和享用桑拿浴室減去了我的疲累,毛巾很乾淨令我很安心。 睡房設計不錯,只是我們被安排到尾房,走廊通有點過於迂迴曲折。房內設施有少少商務的格調,電話撥打到酒店大堂的服務很周到。 我喜歡酒店沒有預設牙具的環保意識,這點非常好。 酒店送出的茶包是TWG的,令我很感意外,很滿意!

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酒店已对评论作出回复

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
L. Z. 商务住宿 - 03/12/2017
« 住的很舒服 »

酒店位置好、设施新,服务很好。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Li, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Li to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
蔡. 商务住宿 - 15/11/2017
« 有家的感覺 »

飯店地理位置佳,櫃台小姐(台灣的宜吟)服務態度非常親切,令人感動

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Yi Yin have met your expectations. I have happily shared your praise with her, who, of course, is most encouraged by your positive feedback. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Vane 商务住宿 - 09/11/2017
« 位置佳,干净。 »

地理位置好,干净。早餐丰富,服务好。 需要改善,房间通风管道很吵影响睡眠。淋浴龙头水压太小,洗澡非常不舒服。这个是我下次不会选择你们酒店的最大原因之一

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Zhu, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the water pressure and the noisy room ventilation pipe, I am very sorry that your sleep was being disturbed by the noise. I have taken these issues up with our Chief Engineer for rectification to avoid recurrence. Thank you for highlighting this to me and I sincerely apologize for the disturbance and the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Zhu to welcoming you again at Swissôtel Merchant Court, Singapore to prove that we can do better. Please make your next reservation through my office, je… or my below e-mail address next time, you are planning to stay in a hotel in Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

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