酒店 – 茂昌阁瑞士酒店
Swissôttel 酒店 Swissôttel 酒店

茂昌阁瑞士酒店

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4.5/5 根据 5,906 评论
新加坡的所有酒店
  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房配备空调 空调
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187.50 SGD 非会员房价
187.50 SGD 会员折扣 在预订的时候即可享受会员折扣
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酒店及周边服务

从15h00 办理登记入住手续
从12h00 办理退房手续
付费服务

服务和实用信息

  • WIFI/互联网连接
    • 酒店内无线网络 (付费服务)
    • 客房内无线网络
  • 泊车
    • 私人室内停车场 (付费服务)
    • 有照明的停车场
  • 备残疾人设施的浴室
  • 全禁烟宾馆
  • 使用空调
    • 空调
    • 自动空调控制
    • 空调

休闲和活动

  • 室外不加热游泳池
  • 健身设施全天候开放
  • 护理
    • 极可意水流按摩浴缸
    • 按摩 (付费服务)

餐饮

  • 2 餐厅
  • 1 酒吧

商务服务

  • 5 会议室
  • 会议酒店
查看所有服务

酒店位置

酒店客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

  • 476 间客房
  • 全禁烟宾馆
  • 根据要求提供婴儿床
    • 空调
    • 紧急出口地图
    • 自动空调控制
    • 可开窗
    • 客房内无线网络
    • 根据要求提供婴儿床
    • 咖啡/茶冲泡设施
    • 室内插销
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 房间的应急信息
酒店客房设施

酒店餐厅和酒吧

查看酒店所有餐厅
查看酒店所有餐厅和酒吧

您的会议和活动

4.5/5 AccorHotels 评级 基于 5,906 条评论

茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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经 AccorHotels认证的评论
葉. 商务住宿 - 19/04/2018
« 失望 »

令人意外的住房品質不佳

经 AccorHotels认证的评论
林. 家庭住宿 - 12/04/2018
« 值得再次入住 »

各方面表現都不錯,唯一缺點是早餐地點與飯店周圍有異味,類似廚餘味道

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the smell in the hotel with our Chief Engineer. Thank you for your feedback. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Cheung F. Y. 家庭住宿 - 06/04/2018
« 非常舒適方便的一間酒店 »

房間乾淨舒服,而且位置方便

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Sung, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Sung to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Carol W. 商务住宿 - 03/04/2018
« 方便 舒服 人員親切 »

已在入住時告知不需要打掃, 但客房服務還是進來打掃了, 未來可將入住需求確切告知客房服務 入住的房間 陽台與隔壁房是相連的, 由於是一人入住, 並不喜歡此種房型, 有點沒有隱私

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Wang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to your request not to service the room, I am very sorry that due to miscommunication your room was being serviced. I have taken note of your suggestion to have additional music channels and at the same time I have noted in your guest profile not to assign a room with a connecting balcony. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Wang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 单人住宿 - 25/03/2018
« 员工很热情 »

整体服务很好,唯一的遗憾是房间卫生可以更好:我入住时发现坐便器后面的角落里有垃圾没清理干净

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Kwok, Thank you very much for taking the time to participate in our online guest satisfaction survey and to complete our guest questionnaire. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the garbage not being cleared upon check-in, this is not acceptable and I have taken this issue up with our Executive Housekeeper to ensure proper cleaning of the entire area. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. I am delighted to learn that otherwise the service rendered by Mel and Mike have met your expectations. I have happily shared your praise with them, who, of course, is most encouraged by your positive feedback. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Kwok to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Hong S. 家庭住宿 - 20/03/2018

服务热情,耐心体贴

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Hong, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Hong to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Leo L. 家庭住宿 - 13/03/2018
« 位置绝佳的酒店 »

位置绝佳的酒店,硬件维护很好,早餐质量不错,游泳池也挺漂亮,房间提供的手机可免费打新加坡国内电话,也可免费打回中国,而且可以带出酒店使用,这点很人性化。 服务方面总的来说还不错,但有些细节需要改进: 1. 一家三口(小孩9岁)入住,四天只有一天提供了三瓶饮用水,其它几天只有两瓶;拖鞋一直只有两双; 2. 入住房间阳台外有一平台,从入住第一天起就看到平台上有几个烟头,到退房那天还在,不是说是禁烟酒店吗? 最后,通过官网提前几个月订的酒店,连住四天,给的房型确是最差的(之一),房号644,难道不知道中国人对4这个数字的感受吗?还是根本不在乎? 房间正对着酒店另一部分的屋顶,把景色都挡完了,直接让整体入住感觉降低几个档次。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Liang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the insufficient guest amenities and the cigarette butts, this is not acceptable and I have addressed these issues with our Executive Housekeeper to ensure that sufficient standard amenities are in place and proper cleaning of the entire area. Concerning the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Regarding the room number, this should not have happened and this has been taken up with our team, to be more sensitive. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Liang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Z. S. 商务住宿 - 10/03/2018
« 干净整洁舒服的酒店 »

酒吧很好 ,游泳池不错,闹中取静。代理商定的房间很不好,连牙刷都没有,估计是被代理商赚了钱去!我住过很多次了!这种没早饭没牙刷的感觉很差!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the absence of the toothbrush/toothpaste, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Guangzhou L. T. 朋友住宿 - 05/03/2018
« 服務非常好! »

服務相當好,有問題隨時都能諮詢服務人員。房間空間也很棒,寬敞且乾淨。大廳活動空間也十分舒適!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Carol W. 商务住宿 - 03/03/2018
« 地點方便 »

地點方便, 櫃台人員親切, 大門服務人員親切

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Emily 家庭住宿 - 01/03/2018
« 住房舒適且交通便利 »

服務人員態度友善、服務態度很好、地理位置方便、客房也相當乾淨 只有check in要等待很久,櫃台人力明顯不足。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Wu, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the check-in that took long than expected, I am very sorry for the delay. I have taken this issue up with our Front Office Manager for review and improvement. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. My team and I are looking forward, dear Ms. Wu to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 家庭住宿 - 28/02/2018
« 整体感觉不错 »

整体不错,早餐挺好吃的。房间里用免费的移动WiFi,就是速度比较慢。床单破了一个洞,提醒了就更换。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Ding, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the pre-authorization amount not being released, upon your check-out, we have advised the bank to release the pre-authorized amount. This process can take a little time, as the local bank will liaise with the credit card issuing bank. I am sorry that our front desk colleague did not explain the details to you. I will be sending a copy of the pre-authorization reversal bank slip in a separate e-mail for your information. Thank you for your understanding and I sincerely apologize for the inconvenience caused. Also, I have taken note of your comment on the WiFi connection. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Ding to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
郭. 情侣住宿 - 28/02/2018
« 软硬件物有所值 »

酒店交通特别方便,就在地铁站对面。硬件条件和设施非常好,服务也很到位。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Guo, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the payment via Union Pay, I am very sorry for the misinformation by my colleague. Our Front Office Manager, Nelson Chu has been in communication with you regarding the exchange rate difference. In view of this, we have refunded the difference of S$54.00 to your credit card. I will be sending a copy of the refund bank slip in a separate e-mail for your information. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Guo to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 家庭住宿 - 27/02/2018
« 一般 »

一家比较老的酒店,中文服务员少。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
K., H. 家庭住宿 - 26/02/2018
« 豪華舒適, »

位置佳,服務有五星水準

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. King, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the internet charge, there are two options when guests connect to the internet. The Business internet is free of charge and the Premium internet is chargeable at $10+ per day. Guests may make use of the handy phone to surf the internet, which is free of charge. Concerning the insufficient amenities, this is not acceptable and I have taken this issue up with our Executive Housekeeper to ensure the standard amenities are in place. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. King to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Huang K. 情侣住宿 - 24/02/2018
« 很舒服 »

服務很好,房間清理打掃也非常乾淨,住起來非常舒服,交通也是非常便利,下一次還是會選擇你們飯店

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Huang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Huang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 家庭住宿 - 22/02/2018
« 住宿体验感好 »

环境很好,春节还给我们赠送了福袋,很贴心! 唯一希望增加懂中文的前台服务人员。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Danny 商务住宿 - 22/02/2018
« 專業服務,設施新穎 »

這次入住房號為606,我很喜歡這個房型,如果還有機會入住,希望可以安排相同房型;不過房間面對克拉碼頭,入夜後仍會聽見喧鬧聲(音樂表演的音響聲),稍微影響睡眠,若不面向克拉碼頭方向也能有相同房型,那就太棒了

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Chen, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. Chen to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
W. Y. L. 家庭住宿 - 22/02/2018
« Good »

這是第二次入住,由於一樣有小朋友同行,第一次飯店主動免費加床給小朋友,但這次我詢問是否有加床時,卻被要求加價,雖然最後還是免費加床了,但不像第一次入住時感到飯店的貼心,是唯一美中不足的,其他都很滿意!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Wang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the extra bed, I am very sorry for the mistake made by my front desk colleague. I have taken this issue up with our Front Office Manager for review and we have intensified our training measures to avoid recurrence. Thank you for highlighting this to me and I apologize for the lack of information and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Wang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
W. Y. C. 家庭住宿 - 22/02/2018
« 舒適 »

舒適,人員服務優良

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Wang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Wang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

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