酒店 – 茂昌阁瑞士酒店
Swissôttel 酒店 Swissôttel 酒店

茂昌阁瑞士酒店

4.5/5 根据 7,562 评论
  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房配备空调 空调
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187.50 SGD 非会员房价
187.50 SGD 会员折扣 在预订的时候即可享受会员折扣
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酒店及周边服务

从15h00 办理登记入住手续
从12h00 办理退房手续

服务和实用信息

付费服务
  • WIFI/互联网连接
    • 酒店内无线网络
    • 客房内无线网络
  • 泊车
    • 私人室内停车场
    • 有照明的停车场
  • 备残疾人设施的浴室
  • 全禁烟宾馆
  • 使用空调
    • 空调
    • 自动空调控制
    • 空调

休闲和活动

  • 游泳池
    • 室外不加热游泳池
    • Natural swimming pool
  • 健身设施全天候开放
  • 护理
    • 土耳其式蒸气浴
    • 极可意水流按摩浴缸
    • 按摩

餐饮

  • 2 餐厅
  • 1 酒吧

商务服务

  • 5 会议室
  • 会议酒店
查看所有服务

酒店位置

酒店客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

  • 476 间客房
  • 全禁烟宾馆
  • 婴儿床
    • 空调
    • 紧急出口地图
    • 自动空调控制
    • 可开窗
    • 婴儿床
    • 客房内无线网络
    • 咖啡/茶冲泡设施
    • 迷你型冰箱酒柜
    • 室内插销
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 房间的应急信息
酒店客房设施

酒店餐厅和酒吧

查看酒店所有餐厅
查看酒店所有餐厅和酒吧

您的会议和活动

4.5/5 AccorHotels 评级 7,562 评论

茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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Kyosei 商务住宿 - 13/09/2018 经 AccorHotels认证的评论
« 比较贴心的一次住宿体验 »

前台热情,客房服务人员应对比较快。订的两间房,住了两晚,其中有一间房第二天回房时不知为何,有一股好似刷墙漆的气味特别大(不知是不是早上出门开窗,外面飘进来的),叫来客房服务员确认,对方没有过多辩解,很实在的认可说确实一股喷漆的味道,立刻联系换了房间。总体来说服务还算满意。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. X., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. X. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

C. ,. J. 单人住宿 - 10/09/2018 经 AccorHotels认证的评论
« 享受一人暢遊新加坡旅行的行程 »

因本身是旅遊業的工作 ~ 那第一次 2000 年去新加玻就是入住貴 Hotel ~ 從此後就愛上也習慣訂住此 Hotel ~ 那也已去sin 接近 40 次了 ~ 每每住宿此 Hotel ~ 都感覺一 切親切安全舒適感 ~ 像回家般的自在 ~

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

N. X. 商务住宿 - 31/08/2018 经 AccorHotels认证的评论
« 感觉比较舒服 »

服务很好,感觉不错。只有一点有些不解:在丝毫不影响房间空气的情况下,为什么不允许在房间的阳台抽烟

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the smoking at the balcony, our hotel is an all non-smoking hotel, hence smoking is not permitted. Generally, smoking in all public areas of any hotel and around a hotel building is prohibited by Singapore Law. Thank you for your understanding and I apologize for the disappointment and inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Vincent Y. 家庭住宿 - 30/08/2018 经 AccorHotels认证的评论

1.客服不用心,這次3人,入住3晚,第一天有三套毛巾組,接下來就只2套。 2.我希望可以有多點會華語的接待人員,謝謝!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the insufficient set-up of guest amenities, I have addressed this point with our Executive Housekeeper to ensure that sufficient standard amenities are in place. I have taken note of your comment on the paint smell outside the room. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

王. 家庭住宿 - 30/08/2018 经 AccorHotels认证的评论
« 舒適地點好 »

舒適地點好,周圍吃的地方也很多。泳池有溜滑梯适合親子。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Wang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Wang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

刘. 朋友住宿 - 29/08/2018 经 AccorHotels认证的评论
« 一次美好的入住体验,感谢Swissôtel带给我们的感动 »

8月18日是我们离开新加坡前的最后一天,也是我女儿的生日,去完环球影城之后我和姐妹们匆匆赶回了酒店,因为时间已经快要10点了,离我们预计的泳池派对关门时间已经不多了,回去换衣服时,发现地板上面有封信,是酒店留给我们的,原来他们也记得我女儿的生日。因为时间太急了,所以我们急忙来到泳池边上,时间已经10点了,感谢酒店工作人员为了不扫兴特意加班为我们延长1个小时,后来是我们自己倍感不好意思开完派对赶快离开了。回去之后通知前台我们回来了,女儿正为我没有时间给她准备生日礼物闷闷不乐,突然门铃响了,一个年轻的黑人服务生彬彬有礼站在门口,手中托盘放着一个生日蛋糕和一个酒店准备的玩偶小礼物,说这是酒店为她准备的,我们很高兴的迎他进来,她说他的母亲也是这天生日,并且给他的胳膊掀开,胳膊上面纹着他母亲的名字和生日,这么有缘分,我忍不住给他和我的女儿合影,服务生离开了,女儿高兴得让我给她跟蛋糕跟礼物跟酒店各种合影,说妈妈我太惊喜了,这辈子也没有经历过,真是为我们美好的新加坡之旅划上了一个完美的句号!再次对酒店人性化的安排和付出发自内心的感谢,我想以后我会介绍更多的好朋友们来到Swissôtel,因为它的优点绝不仅仅只是环境优雅,性价比高,还有更多的软服务上面说不出来的优势,或许是酒店里里外外展露出来的笑容,也或许是进进出出客人的彬彬有礼,还或许是酒店彻夜服务到天亮的那种热情让我真的感动了。。。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. The entire Swissôtel Merchant Court team joins me in congratulating your daughter on her birthday and wishing her many happy returns of this day. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

邹. 家庭住宿 - 25/08/2018 经 AccorHotels认证的评论
« 比较用心的酒店,用心推崇环保 »

酒店大厅感觉比较简约,房间服务做得好,每天的整理房间和铺床做得很好;唯一比较欠缺的就是被套的贴肤相对欠缺,舒适度不佳,另若增加一些非常柔软的枕头,一定会让入住人员拥有一个美好的睡眠

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the pillows, for your information, we do provide a pillow menu in our guest rooms for our guests to choose from to improve your sleeping comfort. I am sorry that it was not pointed out to you. Concerning the uncomfortable duvet cover, we will be happy to provide our guests with blanket upon request. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Wm 朋友住宿 - 22/08/2018 经 AccorHotels认证的评论
« 整体感觉性价比不高 »

来新加坡的第一天,觉得入住这个感觉很不好,房子太小,而且整个布置很一般,楼道间有一股味道,入住体验差,床太小

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the check-in that took longer than expected, I have taken this issue up with our Front Office Manager for review and improvement. Our check-in time for our guests is 3:00pm and check-out time is 12:00noon. Concerning the smell along the corridor, this has been addressed with our Chief Engineer to check the root cause of the problem. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Jⅰajⅰong 家庭住宿 - 19/08/2018 经 AccorHotels认证的评论
« 入住愉快 »

酒店的房间对着泳池,孩子每天在这儿游泳!服务生很和善亲切!位置方便,出门过马路正对地铁站,左边是克拉码头!非常便利!下次来新加坡还会选择!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Steven 家庭住宿 - 18/08/2018 经 AccorHotels认证的评论

地理位置优越,服务专业。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Q., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Q. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Qiamwei 家庭住宿 - 17/08/2018 经 AccorHotels认证的评论

很不错,酒店年代虽已久,但维护得很好

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Q., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Q. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

柯. 朋友住宿 - 13/08/2018 经 AccorHotels认证的评论
« 房間寛敞,中西式早餐豐盛選擇多,與牛車水僅一小段步行距離,酒店在克拉碼頭地鐵站Clarke Quay Central百貨公司出口10公尺正對面。是新加坡住宿的首選之地。 »

房間寛敞,中西式早餐豐盛選擇多,與牛車水僅一小段步行距離,酒店在克拉碼頭地鐵站Clarke Quay Central百貨公司出口10公尺正對面。是新加坡住宿的首選之地。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

P. 家庭住宿 - 10/08/2018 经 AccorHotels认证的评论
« 超級棒 »

泳池、跟三溫暖的設施很棒!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Serena 商务住宿 - 10/08/2018 经 AccorHotels认证的评论
« 酒店汇率转换有待提高 »

优点:总体感觉还不错,服务很好,特别是门口的两位先生,每次下班回酒店都能看到他们的微笑服务。房子清洁做的也很好,值得一赞。 缺点: check out 结算的时候,酒店汇率太高,比正常汇率高出很多,给费用报销带来一定难度,酒店能够重视该问题,以提升客户体验,有助于公司的长期合作。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the bill settlement, our front desk colleague had asked upon check-out the preferred currency for the settlement and I understand that you had selected Chinese Yuan to settle the payment. We have no control over the exchange rate. Thank you for highlighting this to me and I am sorry for the disappointment and the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Liuzhoucun 家庭住宿 - 09/08/2018 经 AccorHotels认证的评论
« 非常满意 »

房间很干净,隔音好,非常安静。 二楼的泳池设计也很好,可以看码头夜景。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Wiichen 商务住宿 - 03/08/2018 经 AccorHotels认证的评论
« 飯店位於市中心,非常方便 »

希望能提供牙刷及刮鬍刀,不必再打電話去櫃台索取

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酒店已对评论作出回复

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the absence of the toothbrush and the razor, for Premier room category, toothbrush and razor are not provided. Our housekeeping colleagues will be happy to provide our guests with these items upon request. However, I have taken note in your guest profile to provide toothbrush and razor for your future stays. Thank you for highlighting this to me and I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Tatiana 商务住宿 - 02/08/2018 经 AccorHotels认证的评论
« 地點很好, 但是水壓不夠大 »

人員很親切, 但設備比較老舊且水壓不夠大, 第一天已經有反應, 但沒有改善! 仍然水壓很小!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the water pressure, I have taken this issue up with our Chief Engineer for rectification to avoid recurrence. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

张. 商务住宿 - 24/07/2018 经 AccorHotels认证的评论
« 不错的体验 »

设施很完善,就是房间稍微有点小且有一点异味,可能是太潮的原因

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the room smell with our Executive Housekeeper to ensure thorough and proper cleaning of the entire area. Thank you for your feedback. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Selina 家庭住宿 - 18/07/2018 经 AccorHotels认证的评论
« 性价比不好!各方面都与5星不符! »

水压太低,房间洗澡感受太差!退房结账居然选什么币种,吃汇率差,可能不适合中国人住!我结账白白多花了800多!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the water pressure, I have taken this issue up with our Chief Engineer for rectification. Concerning the bill settlement, our front desk colleague had asked upon check-out the preferred currency for the settlement and I understand that you had selected Chinese Yuan to settle the payment. Thank you for highlighting this to me and I am sorry for the disappointment and the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 家庭住宿 - 18/07/2018 经 AccorHotels认证的评论
« 滿意 »

住置理想,近MRT站。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the World Cup, the live football game was televised at our Crossroads Bar. Thank you for your understanding and I am sorry you were not informed. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

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