酒店 – 茂昌阁瑞士酒店
Swissôttel 酒店 Swissôttel 酒店

茂昌阁瑞士酒店

我们的酒店 AccorHotels
4.5/5 根据 6,230 评论
新加坡的所有酒店
  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房配备空调 空调
查看价格
保证最优惠房价 怎么运行的?
187.50 SGD 非会员房价
187.50 SGD 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
查看价格

酒店及周边服务

从15h00 办理登记入住手续
从12h00 办理退房手续
付费服务

服务和实用信息

  • WIFI/互联网连接
    • 酒店内无线网络
    • 客房内无线网络
  • 泊车
    • 私人室内停车场
    • 有照明的停车场
  • 备残疾人设施的浴室
  • 全禁烟宾馆
  • 使用空调
    • 空调
    • 自动空调控制
    • 空调

休闲和活动

  • 室外不加热游泳池
  • 健身设施全天候开放
  • 护理
    • 极可意水流按摩浴缸
    • 按摩 (付费服务)

餐饮

  • 2 餐厅
  • 1 酒吧

商务服务

  • 5 会议室
  • 会议酒店
查看所有服务

酒店位置

酒店客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

  • 476 间客房
  • 全禁烟宾馆
  • 根据要求提供婴儿床
    • 空调
    • 紧急出口地图
    • 自动空调控制
    • 可开窗
    • 客房内无线网络
    • 根据要求提供婴儿床
    • 咖啡/茶冲泡设施
    • 室内插销
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 房间的应急信息
酒店客房设施

酒店餐厅和酒吧

查看酒店所有餐厅
查看酒店所有餐厅和酒吧

您的会议和活动

4.5/5 AccorHotels 评级 基于 6,230 条评论

茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多
经 AccorHotels认证的评论
Emily 商务住宿 - 16/05/2018
« 舒适的商务之旅 »

入住简介,作为商务之旅非常方便,紧邻地铁站口,打车也非常便利。服务周到!下次还会选择!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
孙. 商务住宿 - 16/05/2018
« 为同一个研讨会入住同一家酒店价格不一样令人失望 »

我是通过同事发的链接预定的贵酒店,但结账时发现我们为同一个目的定的酒店,价格差别很大。这是一个让人无法理解的问题。

经 AccorHotels认证的评论
匿名 商务住宿 - 09/05/2018
« 不错的体验 »

位置好,交通方便。服务人员亲切,设施略旧。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. X., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. X. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
L. L. 家庭住宿 - 03/05/2018
« 交通便捷 »

MRT出口就到酒店,非常方便。酒店對面就有亞坤,買早餐不需另外花時間尋找。旁邊是克拉碼頭,晚上風景不錯。這次沒有時間享用酒店的設施,覺得稍稍可惜。另外,浴缸出水口髒污太嚴重,每天淋浴時,汙水淹積到腳踝,這是此次住宿時的唯一缺點。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Lin, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the bathtub cleanliness and the blocked drainage, I have taken this issue up with our Executive Housekeeper to ensure proper cleaning and our Chief Engineer for rectification to ensure that it must be properly checked before guest’s arrival. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Lin to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 商务住宿 - 02/05/2018
« 舒适宜人 »

服务体贴周到,位置便利

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Jfce 家庭住宿 - 23/04/2018
« 很舒服的住處,服務人員很親切 »

床很舒服,房間空調溫度適中,櫃檯人員和清潔人員都很親切,飯店的悠閒氣氛很適合度假,地點很棒,在克拉碼頭河畔,離MRT很近,整體環境方便又輕鬆。美中不足的是淋浴間的水忽冷忽熱,令洗澡不舒服,孩子哀哀叫。希望能改善。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
葉. 商务住宿 - 19/04/2018
« 失望 »

令人意外的住房品質不佳

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mrs. Yeh, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room allocation and the key card, I am very sorry for the error made by my colleague that led to the unpleasant experience. This is not acceptable and I have taken this issue up with our Front Office Manager for review and improvement and we have intensified our training measures to avoid recurrence. Thank you for highlighting this to me and I sincerely apologize for the disappointment and the inconveniences caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. I am very sorry that on this occasion you were disappointed, but my team and I hope to be given the opportunity to welcoming you back at Swissôtel Merchant Court, Singapore to prove that we can do better. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
林. 家庭住宿 - 12/04/2018
« 值得再次入住 »

各方面表現都不錯,唯一缺點是早餐地點與飯店周圍有異味,類似廚餘味道

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the smell in the hotel with our Chief Engineer. Thank you for your feedback. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Cheung F. Y. 家庭住宿 - 06/04/2018
« 非常舒適方便的一間酒店 »

房間乾淨舒服,而且位置方便

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Sung, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Sung to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Carol W. 商务住宿 - 03/04/2018
« 方便 舒服 人員親切 »

已在入住時告知不需要打掃, 但客房服務還是進來打掃了, 未來可將入住需求確切告知客房服務 入住的房間 陽台與隔壁房是相連的, 由於是一人入住, 並不喜歡此種房型, 有點沒有隱私

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Wang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to your request not to service the room, I am very sorry that due to miscommunication your room was being serviced. I have taken note of your suggestion to have additional music channels and at the same time I have noted in your guest profile not to assign a room with a connecting balcony. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Wang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 单人住宿 - 25/03/2018
« 员工很热情 »

整体服务很好,唯一的遗憾是房间卫生可以更好:我入住时发现坐便器后面的角落里有垃圾没清理干净

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Kwok, Thank you very much for taking the time to participate in our online guest satisfaction survey and to complete our guest questionnaire. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the garbage not being cleared upon check-in, this is not acceptable and I have taken this issue up with our Executive Housekeeper to ensure proper cleaning of the entire area. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. I am delighted to learn that otherwise the service rendered by Mel and Mike have met your expectations. I have happily shared your praise with them, who, of course, is most encouraged by your positive feedback. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. Kwok to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Hong S. 家庭住宿 - 20/03/2018

服务热情,耐心体贴

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Hong, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Hong to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Leo L. 家庭住宿 - 13/03/2018
« 位置绝佳的酒店 »

位置绝佳的酒店,硬件维护很好,早餐质量不错,游泳池也挺漂亮,房间提供的手机可免费打新加坡国内电话,也可免费打回中国,而且可以带出酒店使用,这点很人性化。 服务方面总的来说还不错,但有些细节需要改进: 1. 一家三口(小孩9岁)入住,四天只有一天提供了三瓶饮用水,其它几天只有两瓶;拖鞋一直只有两双; 2. 入住房间阳台外有一平台,从入住第一天起就看到平台上有几个烟头,到退房那天还在,不是说是禁烟酒店吗? 最后,通过官网提前几个月订的酒店,连住四天,给的房型确是最差的(之一),房号644,难道不知道中国人对4这个数字的感受吗?还是根本不在乎? 房间正对着酒店另一部分的屋顶,把景色都挡完了,直接让整体入住感觉降低几个档次。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Liang, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the insufficient guest amenities and the cigarette butts, this is not acceptable and I have addressed these issues with our Executive Housekeeper to ensure that sufficient standard amenities are in place and proper cleaning of the entire area. Concerning the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Regarding the room number, this should not have happened and this has been taken up with our team, to be more sensitive. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Liang to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Z. S. 商务住宿 - 10/03/2018
« 干净整洁舒服的酒店 »

酒吧很好 ,游泳池不错,闹中取静。代理商定的房间很不好,连牙刷都没有,估计是被代理商赚了钱去!我住过很多次了!这种没早饭没牙刷的感觉很差!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the absence of the toothbrush/toothpaste, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Guangzhou L. T. 朋友住宿 - 05/03/2018
« 服務非常好! »

服務相當好,有問題隨時都能諮詢服務人員。房間空間也很棒,寬敞且乾淨。大廳活動空間也十分舒適!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Carol W. 商务住宿 - 03/03/2018
« 地點方便 »

地點方便, 櫃台人員親切, 大門服務人員親切

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
Emily 家庭住宿 - 01/03/2018
« 住房舒適且交通便利 »

服務人員態度友善、服務態度很好、地理位置方便、客房也相當乾淨 只有check in要等待很久,櫃台人力明顯不足。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Wu, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the check-in that took long than expected, I am very sorry for the delay. I have taken this issue up with our Front Office Manager for review and improvement. Thank you for highlighting this to me and I sincerely apologize for the inconvenience caused. My team and I are looking forward, dear Ms. Wu to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 家庭住宿 - 28/02/2018
« 整体感觉不错 »

整体不错,早餐挺好吃的。房间里用免费的移动WiFi,就是速度比较慢。床单破了一个洞,提醒了就更换。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Ding, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the pre-authorization amount not being released, upon your check-out, we have advised the bank to release the pre-authorized amount. This process can take a little time, as the local bank will liaise with the credit card issuing bank. I am sorry that our front desk colleague did not explain the details to you. I will be sending a copy of the pre-authorization reversal bank slip in a separate e-mail for your information. Thank you for your understanding and I sincerely apologize for the inconvenience caused. Also, I have taken note of your comment on the WiFi connection. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Ding to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
郭. 情侣住宿 - 28/02/2018
« 软硬件物有所值 »

酒店交通特别方便,就在地铁站对面。硬件条件和设施非常好,服务也很到位。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Guo, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the payment via Union Pay, I am very sorry for the misinformation by my colleague. Our Front Office Manager, Nelson Chu has been in communication with you regarding the exchange rate difference. In view of this, we have refunded the difference of S$54.00 to your credit card. I will be sending a copy of the refund bank slip in a separate e-mail for your information. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Guo to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

经 AccorHotels认证的评论
匿名 家庭住宿 - 27/02/2018
« 一般 »

一家比较老的酒店,中文服务员少。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

我们最新的 20 评论
查看更多评论

网络用户评价

其他网络用户评价我们的酒店

预订此酒店
187.50 SGD 非会员房价
187.50 SGD 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
保证最优惠房价怎么运行的?
不参加活动的酒店 作为 {{fidelityCard}} 会员 免费:成为会员 雅高乐雅会

预订此酒店时:

  • 我赚取积分
  • 我没有赚取积分
  • 我可以轻松地将我的华住会积分转换为 Le Club AccorHotels 雅高乐雅会积分(反之亦然)
  • 我可以使用我的奖励积分
  • 我不能使用我的积分
  • 我享受 {{fidelityCard}} 礼遇
  • 我享受礼遇
  • 我没有享受礼遇
  • 我可以享受会员价
  • 我无法享受会员价

我们位于周边的其他酒店

位于 360 米 诺富特新加坡克拉码头酒店
诺富特新加坡克拉码头酒店
198.00 SGD 非会员房价
198.00 SGD 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
位于 950 米 史丹福瑞士酒店
史丹福瑞士酒店
248.00 SGD 非会员房价
248.00 SGD 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
位于 1 公里 新加坡索菲特特色酒店
新加坡索菲特特色酒店
260.00 SGD 非会员房价
260.00 SGD 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
位于 1 公里 Fairmont Singapore 酒店
Fairmont Singapore 酒店
280.00 SGD 非会员房价
280.00 SGD 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
我们位于 新加坡 的所有酒店
查看价格