酒店 – 茂昌阁瑞士酒店
Swissôttel 酒店 Swissôttel 酒店

茂昌阁瑞士酒店

4.5/5 根据 8,903 评论
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  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房配备空调 空调
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保证最优惠房价 怎么运行的?
182.00 SGD 非会员房价
182.00 SGD 会员折扣 在预订的时候即可享受会员折扣
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酒店及周边服务

从15h00 办理登记入住手续
从12h00 办理退房手续

服务和实用信息

付费服务
  • WIFI/互联网连接
    • 酒店内无线网络
    • 客房内无线网络
  • 泊车
    • 私人室内停车场
    • 有照明的停车场
  • 残疾人士的便利设施
    • 行动不便专用房间
    • 备残疾人设施的浴室
  • 全禁烟宾馆
  • 使用空调
    • 空调
    • 自动空调控制
    • 空调
  • 酒店使用的语言
    • 汉语普通话
    • 英语

休闲和活动

  • 游泳池
    • 室外不加热游泳池
    • Natural swimming pool
  • 健身设施全天候开放
  • 护理
    • 土耳其式蒸气浴
    • 极可意水流按摩浴缸
    • 按摩

餐饮

  • 2 餐厅
  • 1 酒吧
  • 客房服务
    • 热菜
    • 冷餐

商务服务

  • 5 会议室
  • 会议酒店
查看所有服务

酒店位置

酒店客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

  • 476 间客房
  • 全禁烟宾馆
  • 3 间残疾人士客房
  • 10 间相通客房
  • 婴儿床
    • 空调
    • 紧急出口地图
    • 自动空调控制
    • 可开窗
    • 婴儿床
    • 客房内无线网络
    • 咖啡/茶冲泡设施
    • 迷你型冰箱酒柜
    • 室内插销
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 房间的应急信息
酒店客房设施

酒店餐厅和酒吧

查看酒店所有餐厅
查看酒店所有餐厅和酒吧

您的会议和活动

4.5/5 AccorHotels 评级 8,903 评论

茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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匿名 朋友住宿 - 09/01/2019 经 AccorHotels认证的评论
« 地段不错的酒店,方便出行 »

地段不错的酒店,方便出行。 客房服务也不错,就是一次性牙刷无法分出区别,每次打扫又都会被摆在一起,就只能扔掉再用新的,感觉有点浪费。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the toothbrush colour with our Executive Housekeeper for review. Thank you for your feedback. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Toni 家庭住宿 - 05/01/2019 经 AccorHotels认证的评论
« 干净整洁位置好 »

房间很大,床也很大,相比之下洗手间小了一些,没有找到牙具。地理位置非常好,交通很便利,会推荐给朋友

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the absence of the toothbrush, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for your understanding and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

L. 家庭住宿 - 29/12/2018 经 AccorHotels认证的评论
« 感覺非常好 »

友善,服務態度很好

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

梁. 商务住宿 - 14/12/2018 经 AccorHotels认证的评论
« 很舒服的地方 »

我們不幸受困在新加坡,無法前往目的地。櫃台願意提供我們late check-out的方便,讓我們有時間多逛了一下新加坡。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

匿名 情侣住宿 - 06/12/2018 经 AccorHotels认证的评论
« 服務好、環境好、地點好 »

服務人員很親切 酒店位置在克拉碼頭旁邊,非常方便 早餐豐富且環境優美 房間內乾淨整潔

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

沈. 商务住宿 - 05/12/2018 经 AccorHotels认证的评论
« 酒店人员服务意识有待提高 »

1. 前台所有人都不能讲中文,只有其中一个解释说普通话很差,没法用中文交流 2. 11月27日check-in时,前台小姐说290房间有点吵,我要求换房间,回复没有其他房间,290正对克拉码头,晚上及其吵闹,持续两个晚上睡眠不足,导致在新加坡期间感冒发烧咳嗽 3. 感冒期间,问前台是否有常备药,回答没有 4. 11月30日,未入住,依然被收取房费,理由是打包价格 5. check out时候账单被收取了mini bar的零食消费记录,实际未消费

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As per your feedback pertaining to the mini-bar and room charges, I understand that our Assistant Director of Sales, Jimmy has been in contact with you on these issues and I trust your concerns have been addressed accordingly. Concerning the noise from Clarke Quay, I am very sorry that you were disturbed. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Frank C. 家庭住宿 - 04/12/2018 经 AccorHotels认证的评论
« 回到家的感覺 »

親切又溫馨的感覺,像在自己家裡一樣

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

M. 情侣住宿 - 01/12/2018 经 AccorHotels认证的评论
« 男前台态度差 »

退房时男前台为其它欧美游客优先办理,态度差,网速慢,房间牙具梳子也不齐全

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to my front desk colleague’s attitude upon check-out, according to our CCTV record, the male European guest was walking ahead of you and stopped at the waiting line as both counters were busy. Please be assured that all our guests are being treated equally and all guests are being served on a first come first serve basis. Thank you for your understanding and I am sorry for any misunderstanding. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

C. 情侣住宿 - 19/11/2018 经 AccorHotels认证的评论
« 亲切舒服 »

非常棒的服务。地点很好

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Huei J. C. 商务住宿 - 07/11/2018 经 AccorHotels认证的评论
« Cozy »

不知道無盥洗用具,得臨時跑去買

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the bathroom amenities, our housekeeping colleagues will be happy to provide our guests with the requested items. Concerning the WiFi device instructions and the missing cable, I have taken this issue up with our Front Office Manager for review and improvement. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

岳. 商务住宿 - 30/10/2018 经 AccorHotels认证的评论
« 从酒店的地理位置,到前台接待,到住宿舒适度,到餐食,都非常的满意! »

作为雅高的会员,我入住过SUITE NOVOTEL,IBIS等酒店,入住SWISSOTEL还是第一次。此次的整体体验非常的好!前台接待非常热心,周到,真切的体会到了宾至如归的感觉!酒店客房配置丰富,咖啡机是亮点!酒店的地理位置非常好!最棒的是早餐和午餐,种类繁多,大快朵颐,满足感很强烈!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

L W. 家庭住宿 - 30/10/2018 经 AccorHotels认证的评论
« 地理位置极佳、服务周到 »

靠近克拉码头,地理位置极佳,闹中取静。交通方便,对面大楼就有地铁站。酒店人员服务周到。小孩尤其喜欢游泳池。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

王. 商务住宿 - 30/10/2018 经 AccorHotels认证的评论
« 服务热情,餐饮好 »

淋雨水的温度不是很稳定,需要改善.

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check the root cause of the hot water problem. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

J. 家庭住宿 - 18/10/2018 经 AccorHotels认证的评论
« 温馨舒适的每一天 »

酒店从check in到入住、饮食、出行、check out和服务都非常温馨,提供的茶饮和洗发水/沐浴露品质都非常好! 希望酒店能根据客人的需求提供牙刷和牙膏,准备一些例如指甲刀等的用品供客人借用。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the absence of the toothbrush, for Premier room category, this amenity is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Yinchii 朋友住宿 - 14/10/2018 经 AccorHotels认证的评论
« 景色、交通、生活機能佳 »

房間寬敞舒適,隔音好、設備完善,小缺點是浴室地板是拋光大理石,沒有防滑效果,另外如果是免治馬桶會更符合五星級飯店的期待

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Tammy 家庭住宿 - 11/10/2018 经 AccorHotels认证的评论
« 不错的选择 »

舒适

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Eric L. 家庭住宿 - 07/10/2018 经 AccorHotels认证的评论
« Very good. »

新,干浄,地點方便。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Weizhi C. 商务住宿 - 07/10/2018 经 AccorHotels认证的评论
« 非常的舒適 »

房間非常的舒適,人員服務態度親切,早餐的餐點非常豐盛

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

C. Y. S. 商务住宿 - 25/09/2018 经 AccorHotels认证的评论
« 很不錯 »

乾淨,因為我住很多天,床單沒有換

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the bed linens not being changed, we do have sustainability cards for changing of bed linens and towels in the room and bathroom. Bed sheets are changed if guests place the respective sustainability card on the bed. Sustainability is an integral part of Swissôtel Hotels & Resorts’ mission and vision. Thank you for your understanding. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Jay Z. 情侣住宿 - 14/09/2018 经 AccorHotels认证的评论
« 总体酒店的位置和性价比还是超过预期的,不错,值得推荐,特别是晚上喜欢闹的朋友 »

不好的地方:入住时候的一个印尼还是菲律宾的前台态度挺差的,全程黑脸,这还就算了。最气人是备注了高楼层,泳池view,拿房卡前还问她看得到吗,她说可以,在4楼,结果进去发现都被树挡住,基本都看不见 酒店房间没有牙刷,这点让人猝不及防,还好自己带了一次性的 好的地方:酒店位置非常好,就在克拉码头边上,走出去就到了 房间很干净 游泳池区域设计的很好,高低错落,还连着酒吧,边上有滑滑梯很适合带小孩玩。酒店有免费的无线Wi-Fi蛋可以带出去用,非常方便贴心

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the attitude of our front desk colleague upon check-in, this is not acceptable and I have taken this issue up with our Front Office Manager for review and improvement. Concerning your request for high floor and room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Your booking was for the Premier room category and these rooms are located on floors 2-5. Thank you for your understanding. You may want to book a Swiss Advantage (level 6-10) or Swiss Executive (level 11 & 12) room for your future stays. Regarding the absence of toothbrush, for Premier room category, toothbrush is not provided. However, our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

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