曼谷拉差达瑞士酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 1,310 评论

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曼谷拉差达瑞士酒店 - Image 1
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204 Rachadapisek Road, Huay Kwang, 10320 曼谷, 泰国

描述

酒店其他优惠

  • Located on dynamic Ratchadapisek Road, steps from Huai Khwang MRT station

  • 407 spacious, uncluttered rooms and suites with panoramic city views

  • An impressive ballroom and 23 flexible meeting rooms for all kinds of events

  • Creative Cantonese, Japanese and global cuisine at five food and beverage outlets

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酒店位置

曼谷拉差达瑞士酒店

204 Rachadapisek Road, Huay Kwang
10320 曼谷
泰国

GPS:13.776524, 100.573683

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,310 评论

TripAdvisor 评级  4.5/5  1,773 评论

卓越奖 2024

Great hotel for revisit

Tripadvisor 评级 5.0/5

wongkamcheong Couples - 经 TripAdvisor 认证的评论

We do love this hotel. Everytime we stayed at this hotel, we always found new improvements. Being returned long stay hotel guests, staff recognised us with warmest hospitality. Food, service, gym, swimming, location are all prefect. Our 2022 & 2023 Tripadvisor reviews on Swissôtel Ratchada already mentioned the pros & cons of this hotel. Last year, we complained the in-house guest smokers breaching hotel policy and Thailand government law that prohibits anyone smoking from any public indoor space. *During 12 night stay, we saw lots guests from China ignore rules and the specific non-smoking written agreement that every guest signed during check-in. The agreement is to penalise 10000bahts to offenders. Some smokers paid the fine but then still smoked in their room. Some refused to pay the fine but insulted hotel staff. On 24th April, 2024, we saw one of similar cases at the reception. This Chinese couple checked out and asked them to pay the penalty with solid evidence ( photos of their room with cigarette traces ). They refused to pay but screamed and insulted staff including CREAM. Cream and All the front staff were professional in very affirmative tone, in diplomatic and polite attitude. They showed these Chinese couple the evidence and the signed agreement. The couple screamed to staff loudly. They excused themselves by claiming their visiting friends smoking in their room. As a reasonable, the hotel guests are always responsible for their room condition and their guest behaviour during their stays. We stayed at 18th floor. We had this Chinese hotel guest smoking close to our room with his door open ( repeated offender ). We went to the front desk and complained. Then, manager PIM approached him instantly with security guards and explained this guest the possibility of his involuntary instant hotel booking cancellation and to be expelled out of hotel premises. Then, this guest and his other smoker friends in other rooms stopped smoking for their rest of hotel stays. On 21th Executive floor, Lounge Staff Sommon and Mon regularly warned smokers not to smoke and succeeded. They also enforced company policy and stopped guests from smoking. The hotel staff did all the best to avoid people from smoking indoors and faced bullying by offenders. Their efforts are appreciated and will eventually pay off. It will probably take 6 months, one year or two years to educate the Chinese guests to respect local rules and regulations. Regarding the Tripadvisor review, it hardly reach the readers from China. Tripadvisor is not a popular website for Chinese tourists and most of them only read and write in Simplified Chinese. Most Chinese tourists are civilised people. Once they learn the social norms and what the appropriate attitude they should behave during travelling. WeChat, “Little Red Book, XiaoHongShu’ Chinese-dominated app. in which they can read and understand comments in simplified Chinese. At last, thanks to all the staff for looking after us.

房空間大，整齊

客户意见评级 4.5/5

Mimi 情侣住宿 - 所有已确认评论

服務的前台，清潔房的員工非常友善。還準備了生日蛋糕在房間，非常感動。

Kwok Wing Hang您好： 感謝您給Swissôtel Bangkok Ratchada的寶貴留言和意見，聽到您對我們工作的肯定，十分開心，我相信這個回饋將為我們所有的員工帶來莫大的鼓舞和動力。 我會將您的意見與我們的團隊分享，我們亦會改善您所提到的缺點，因為一直以來我們堅持努力不懈地提升服務品質。 再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨會像這一次一樣愉快！ Kenneth Lee 客戶服務李經理謹啟

Quaint but enhancements needed

Tripadvisor 评级 4.0/5

law t 经 TripAdvisor 认证的评论

The service is pleasant and consistent with staff members who go all out to assist guests. The facade of the hotel is amazing with high ceilings and majestic furnishing; albeit slight dated. The Swiss club lounge was a good respite from the sweltering heat, with sincere and accomodating team members like Khun Pimm, Khun Mon, Khun Sommon and Khun Pek (trainee). I appreciate the assistance by front office associates like Khun Bell and Duty Managers, Kenneth and Jeb, and even the executive housekeeper, Khun Jane, who constantly checks in with me on my room condition. The restaurant breakfast service was amazing and they were able to turn around seatings quickly. The bar was a pleasant place to have a nice drink and/or snack and Khun Ram was great at recommending menu selections. Certainly, I spent considerable time at the spa and Khun Poy and my therapist, Khun Nadia were ever so amicable and helpful. A recurring issue which the hotel management must address would be the smoking and etiquette within the premises by mainland Chinese guests. They are also seen removing their shoes and placing their feet on tables and bantering loudly across the hall. First, stricter enforcement is needed. People were observed smoking right at the hotel foyer on the steps and staff do nothing about it. Second, the aircon vent system needs to be upgraded. The smoke could be coming from anywhere and it's challenging to detect which room/guest is responsible. Clearly, there are no smoke detectors in the rooms or they are simply not sensitive enough. I regret that I will be taking my business elsewhere the next time I visit Bangkok. Other hotels appear to come down hard on noise disturbances, improper etiquette and smoking. This property seems to be too flexible and lenient in its approach. Sam Jay Yeo (Dr.) Accor Live Limitless (Diamond) Singapore

Dear Dr. Yeo, Greetings from Swissôtel Bangkok Ratchada! We are delighted to hear your feedback after your departure from our hotel. Please allow me to use this opportunity to thank you for participating in TripAdvisor and providing us with this wonderful feedback. There is nothing lifting our spirits up than the fact that you compliment to our staff who providing you an excellent service. It is our goal to provide a wonderful stay to each and every guest. However, we are sorry to hear about your experience with a smell of smoke in the room. Please allow me to express my sincerest apologies. Actually, we did not ignore this situation because our hotel is a non-smoking hotel; therefore, we have a regulation and penalty for smoking in the hotel. Once again, it is a pleasure having you as our guest, and we are highly appreciative of the ongoing support you have demonstrated to our cause and what we, here at Swissotel Bangkok Ratchada, strive towards reaching! Should there be anything I can assist you with in the future, I remain fully at your disposal. My team and I are looking forward to having the chance to welcome you in not so distant future! I am looking forward to the pleasure of welcoming you back in the near future, and I wish you a great weekend ahead. Yours sincerely, Pimmada Musigapan Guest Relations Manager

很好

客户意见评级 4.5/5

匿名 朋友住宿 - 所有已确认评论

酒店位置很好，工作人员非常亲切，打扫得也很干净

Yin Ji您好， 谢谢您喜欢我们酒店，也给我们打高分。 感谢您特别提到我们的位置、卫生和服务情况，绝对能给一些好像与您一样的旅客更多的信心入住本住宿。 希望在不久的将来再见到您！ 泰国新年快乐！ Kenneth Lee 客户服务 李经理

住得不错

客户意见评级 5.0/5

匿名 商务住宿 - 所有已确认评论

服务认真，好

Dear Mr. F., We appreciate you taking the time to rate and review the Swissôtel Bangkok Ratchada. My team and I are looking forward having the chance to welcome you in not so distant future! Best Regards, Pimmada Musigapan Guest Relations Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,231 评论 9.2/10 位置
  • 1,357 评论 7.4/10 房间
  • 1,676 评论 8.8/10 服务
  • 21 评论 6.9/10 上网
  • 606 评论 8.9/10 早餐
  • 573 评论 8.1/10 清洁度
  • 173 评论 9.8/10 运动休闲
  • 154 评论 9.1/10 游泳池

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