Fairmont St Andrews - Scotland 酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,660 评论

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Fairmont St Andrews - Scotland 酒店 - Image 1
Fairmont St Andrews - Scotland 酒店 - Image 2
Fairmont St Andrews - Scotland 酒店 - Image 3
Fairmont St Andrews - Scotland 酒店 - Image 4
ST ANDREWS, KY16 8PN 圣安德鲁斯, 英国

描述

酒店其他优惠

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

我们的客房

酒店位置

Fairmont St Andrews - Scotland 酒店

ST ANDREWS
KY16 8PN 圣安德鲁斯
英国

GPS:56.3203, -2.7308

电话
传真 +44 1334 837099

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,660 评论

TripAdvisor 评级  4.5/5  5,186 评论

卓越奖 2023

Not a 5 star facility

Tripadvisor 评级 2.0/5

483natalieb Couples - 经 TripAdvisor 认证的评论

Overall this is a lovely hotel with mostly extremely courteous and friendly staff. It is with retreat that i need to leave this poor review and would not have done so if i felt the complaint I made was being managed appropriately by The fairmont. Check In valet parking and reception welcome were excellent. Room 2091 was nice enough, however, it was dated. There was only one tea option in the room and when i went to reception to ask for Earl Grey or Ginger/Lemon tea, i was told it would be brought up. They arrived but only with jasmine and peppermint as that is all they had ! The furniture was chipped and dated and the mirror was far too high above the writing desk meaning no dressing table. The bed was comfortable. The Spa - wow what a let down! The steam room is out of order (no one mentioned this) there was not enough seating around the pool, this was talked about a lot when we were there. The pool was freezing - so cold a lady had to remove her children. The costume dryer was broken - both men and women's! There are hairdryers but no straightens, facial tissue or cotton wool or anything like you find at Trump hotels or Cameron House. This is a comparative hotel but lacks the extra luxury. It could have been a holiday inn changing room. It did not feel like a luxury hotel. La Cucina - this restaurant was very nice and the waitress Fifi was superb. However, there are only 2 bathrooms and they are mixed for men and women. Both times o had to use the facilities they had raised toilet seats with urine on the loo and unflushed. Disgusting!! Sports Bar, we wanted to watch the golf after dinner, the bar was unattended and had to use the main bar for drinks. We sat and there was used but bowls sitting over the tables (we didn't get any nuts offered with our drinks) Golf - we only used the range as the weather was wet, it was enjoyable and the golf pro shop was nice with friendly staff. Breakfast - the food was lovely, however, it was fairly quiet and we did have to wait about 5 minutes before being shown to a table. The cup I had was tea stained. Check out - well i had listed my complaints and provided these to Adam at reception. He didn't even apologise - he said he would rewrite them and send an email to the departments (which he did and told me he had and that email contained an apology). We then had to ask for a copy of the bill to check, glad we did as it was wrong! My mum had put a bottle in the room as this was to celebrate my birthday. However, they had included this onto the bill with a service charge. This really was the last straw, I shouldn't have seen this transaction, he agreed to remove the cost and said it shouldn't have been on there (again no apology). An apology was not offered and we were not offered any compensation for our experience. We love golf and would have returned if the complaint had been resolved to a level of satisfaction, but to date we have saw no offer of resolution or even acknowledgement of the hotels failings. If you are looking to book this hotel, i would recommend the old course hotel or Hotel Du Vin, hotels that know how to take care of guests and ensure their facilities are well maintained.

We enjoyed our stay it was just a few small things that should have been better

Tripadvisor 评级 3.0/5

Michael R 经 TripAdvisor 认证的评论

I just think when you go to a 5star hotel you expect the little things to be great and I just thought they were lacking in this department ie having cold plates out for hot food at breakfast and having a dirty knife on our table!

Knackered after 7 holes

Tripadvisor 评级 1.0/5

Steve R 经 TripAdvisor 认证的评论

Course in poor condition as a result of heavy rain. As a result buggies had to stick to the cart path. Unfortunately none told me that for most of the holes you cant even see the fairway, never mind your ball. As a result, I probably did more walking than the guys I was playing with, who were using their trolleys. This was a big problem as I am disabled and can not walk very far at all. After 7 holes I was shattered at which point the Marshall, Gordon, took pity on me and arranged for my buggy to be allowed on the course. Why was this not done from the beginning? When I asked? A very uncomfortable day which was not made any better when the course manager told me he couldn't redesign the course for me. I will not be back.

Thank you for sharing your feedback with us. We sincerely apologise for the challenges you faced during your recent visit to our golf course. We truly regret that the course conditions due to heavy rain impacted your experience negatively, especially with the restrictions on buggies. Your comments regarding the visibility of fairways and the initial miscommunication are duly noted, and we are sorry for any inconvenience caused. We appreciate your understanding and patience. We are grateful for your feedback, and we hope to have the opportunity to welcome you back for a more pleasant experience.

Screaming children ruined it

Tripadvisor 评级 3.0/5

rachelvinet 经 TripAdvisor 认证的评论

Massage was great, facilities were great… 2 massive stars removed for the several screaming children. A SPA is meant to be relaxing; if bratty children need to use the facilities then there should be a specified hour for that that the adults can choose to avoid. The pool and change rooms were absolute chaos! I ended up leaving more stressed and annoyed than when I came in… which made the over-priced bill even harder to swallow..

We sincerely apologize for the disturbance caused by the noisy children during your visit to our spa. At Fairmont St Andrews, we aim to provide a serene and relaxing environment for all our guests. We appreciate your feedback regarding having specified hours for families with children to use the facilities. Your comments will be shared with the management for future improvements. We hope to have the opportunity to restore your faith in us

Amazing short break , beautiful location and wonderful staff

Tripadvisor 评级 5.0/5

Happiness20271555824 经 TripAdvisor 认证的评论

First of all I want to thoroughly thank Mark from the Transport Department for making our trip very memorable. Mark sorted out our transfers very professionally and made sure the start of our stay was truly luxurious. After communicating for a few weeks we were delighted it was Mark that greeted us from Edinburgh Airport, such a warm welcoming and then we were taken in a very pristine BMW to the Hotel. We had a lovely journey to the hotel with Mark pointing out various places of interests and made us both feel very special. Mark had already arranged all our eating requirements for our stay so we knew we could arrive and not worry about it and it certainly didn't disappoint. When we arrived at the Hotel all the staff were very welcoming, especially Kayleigh at the reception and by then we knew we had made a correct decision by booking the Fairmont Hotel. The Hotel itself was in need of a little upgrading but the experience we received more than made up for that. The Spa was wonderful with very helpful staff and my wife enjoyed her afternoon of pampering. Overall we will definitely be back next year and cant wait to make some more fabulous memories and will book one of the Luxury tours the Fairmont have to offer, it was just unfortunate we didn't have enough time to do it on this trip. Good work Fairmont, we will certainly recommend you to our friends.

Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed the beautiful location, wonderful staff, and the exceptional service provided by Mark from the Transport Department. It is heartwarming to know that Mark's professionalism and attention to detail enhanced your stay, making it truly luxurious. We appreciate your kind words about Kayleigh at the reception and are thrilled that you found our staff welcoming. Your feedback regarding the need for a little upgrading is duly noted, and we are constantly striving to improve to offer the best experience to our guests. We are pleased to know that you had a fantastic time at the Spa and that your wife enjoyed her pampering session. Your intention to return next year is the greatest compliment we could receive, and we look forward to welcoming you back. Thank you for choosing Fairmont St Andrews, and we genuinely appreciate your recommendation to your friends.

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其他网络用户评价我们的酒店

  • 397 评论 8.9/10 位置
  • 1,226 评论 7.5/10 房间
  • 1,611 评论 7.8/10 服务
  • 776 评论 5.7/10 食物
  • 563 评论 8.3/10 早餐
  • 343 评论 5.3/10 清洁度
  • 286 评论 4.4/10 酒吧和饮品
  • 286 评论 4/10 性价比

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