Fairmont Le Château Frontenac 酒店 5 星

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酒店其他优惠

入住这家历史悠久的城市度假村,您便可欣赏到圣劳伦斯河那令人窒息的美景,感受名列联合国教科文组织世界遗址、筑有防御工事的老城建筑,您定会在此流连不已。

酒店及周边服务

从 16h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 可携带宠物
  • 按需婴儿看护
  • 全禁烟宾馆
  • 使用空调
  • 精品店/购物
  • 行李员
休闲和活动
  • 室内加热游泳池
  • 健美中心
  • 护理
  • 按需婴儿看护
  • 水上游览
餐饮
  • 4 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 23 会议室
  • 会议酒店

酒店位置

Fairmont Le Château Frontenac 酒店

1 rue des Carrières
G1R 4P5
魁北克市
加拿大

电话: +14186923861

传真: (+1)418/6921751

联系电子邮件

从 16h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    MTL / P ELLIO TRUDEAU INTL APT  达到 268公里 / 166.53 英里

  • 乘飞机

    QUEBEC JEAN LESAGE INTL APT  达到 18公里 / 11.18 英里

GPS :46.811864, -71.20626

我们的客房

饱览圣劳伦斯河或老魁北克城建筑的最美风光。Fairmont Le Chateau Frontenac 酒店是加拿大最受欢迎的酒店。 在我们任意一间布置精美的客房(包括 611 间客房和套房)中,您将感受历史悠久的欧洲的高雅风情。我们的客房提供无与伦比的豪华设施和服务。

费尔蒙客房(1 张特大床)

  • 最多人数: ‌2
  • 面积: 从 16
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙客房(2 张双人床)

  • 最多人数: ‌4
  • 面积: 从 16
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙客房(1 张特大床),可欣赏城市景观

  • 最多人数: ‌4
  • 面积: 从 16
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙特江景双人房

  • 最多人数: ‌4
  • 面积: 从 20
  • 客房内的无线网络
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华房(特大床)

  • 最多人数: ‌2
  • 面积: 从 16
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华房(2 张双人床)

  • 最多人数: ‌4
  • 面积: 从 16
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华房(1 张特大床),可欣赏城市景观

  • 最多人数: ‌2
  • 面积: 从 16
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华房(特大床),可欣赏河景

  • 最多人数: ‌2
  • 面积: 从 16
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙金尊客房(1 张特大床),可欣赏城市景观

  • 最多人数: ‌2
  • 面积: 从 28
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙客房(大床)

  • 最多人数: ‌2
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙城市景观房(大床)

  • 最多人数: ‌2
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙特街景双人房

  • 最多人数: ‌4
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华客房(大床)

  • 最多人数: ‌2
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华城市景观房(大床)

  • 最多人数: ‌2
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华街景双人房

  • 最多人数: ‌4
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华河景房(大床)

  • 最多人数: ‌2
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

豪华河景双人房

  • 最多人数: ‌4
  • 面积: 从 20
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

特色特大床房

  • 最多人数: ‌2
  • 面积: 从 33
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙特金牌街景双人房

  • 最多人数: ‌4
  • 面积: 从 28
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙金尊河景房(大床)

  • 最多人数: ‌2
  • 面积: 从 28
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙特金牌河景特大床房

  • 最多人数: ‌2
  • 面积: 从 28
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙特金级招牌特大床房

  • 最多人数: ‌2
  • 面积: 从 28
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙特金级招牌双人房

  • 最多人数: ‌4
  • 面积: 从 30
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

普通客房,配备 1 张大床

  • 最多人数: ‌2
  • 面积: 从 15
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙金尊普通套房(特大床)

  • 最多人数: ‌4
  • 面积: 从 55
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙金尊普通套房客厅

  • 最多人数: ‌2
  • 熨衣板和平板熨斗(...)

费尔蒙金尊套房(特大床)

  • 最多人数: ‌4
  • 面积: 从 63
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

费尔蒙金尊特色套房

  • 最多人数: ‌4
  • 面积: 从 61
  • 熨衣板和平板熨斗(...)

费尔蒙金尊套房客厅

  • 最多人数: ‌2
  • 面积: 从 0
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

精致套房(特大床)

  • 最多人数: ‌4
  • 面积: 从 45
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

普通套房(2 张双人床)

  • 最多人数: ‌6
  • 面积: 从 45
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

弗兰特纳克套房(特大床)

  • 最多人数: ‌2
  • 面积: 从 63
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

希区柯克套房

  • 最多人数: ‌2
  • 面积: 从 74
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

伊丽莎白二世套房

  • 最多人数: ‌2
  • 面积: 从 93
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

戴高乐套房

  • 最多人数: ‌2
  • 面积: 从 93
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

席琳·狄翁套房

  • 最多人数: ‌2
  • 面积: 从 93
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

丘吉尔套房

  • 最多人数: ‌2
  • 面积: 从 128
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

罗斯福套房

  • 最多人数: ‌2
  • 面积: 从 82
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

特鲁多特·特鲁多套房

  • 最多人数: ‌4
  • 面积: 从 127
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

范·霍恩套房

  • 最多人数: ‌2
  • 面积: 从 137
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

单间公寓(2 张双人床)

  • 最多人数: ‌6
  • 面积: 从 51
  • 客房内的无线网络
  • 咖啡/茶器具
  • 熨衣板和平板熨斗
  • 电话
  • 迷你酒吧(...)

酒店餐厅和酒吧

STARBUCKS COFFEE

美食类型: 咖啡厅

这家星巴克位于费尔蒙芳堤娜城堡酒店 (Fairmont Le Château Frontenac) 的露台层,是您开启繁忙的一天探索和游览魁北克市之前的理想去处。忙碌的美食爱好者们将会爱上这里的各式精致三明治、沙拉和糕点。

PLACE DUFFERIN

美食类型: 地区

Located on the Dufferin Terrace, Place Dufferin awaits you in a relaxed and elegant setting with an incomparable view of the St-Lawrence River. This restaurant offers sumptuous buffets for breakfast.

BISTRO LE SAM

美食类型: 小酒馆/小餐馆

An experience in constant evolution throughout the day. Lunch menu, creative dishes to share, trendy happy hours, innovative mixology and evening entertainment.

CHAMPLAIN RESTAURANT

美食类型: 地区

A culinary journey through the discovery of a new Québec cuisine by Chef Stéphane Modat. Old World cuisine meets the New World. Come discover and explore the new frontiers of our celebrated regional cuisine.

1608 WINE AND CHEESE BAR

Photo non contractuelle / Strictly non binding

1608 Wine & Cheese Bar 的灵感来源于魁北克市成立的年份,这里供应采购自独具特色的奶酪制作室的奶酪,是加拿大供应顶尖魁北克奶酪品种最多的门店之一,另外还有世界顶级葡萄酒。

您的会议和活动

我们的会议室

  • 会议室数量:23

  • 最大面积:573 平方米

  • 最大容量:730 个人

  • 最大宴会容量:550 个人

了解更多信息


Fairmont Le Château Frontenac 酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

AccorHotels 评级 4.6/5

11,492 评论

完美

客户意见评级 4.6/5

Cw陳午 家庭住宿 - 01/06/2019 经 AccorHotels认证的评论

映像深刻,有时间还会入住

Dear Mr C. Please accept our apologies for not answering to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

外观美丽有历史感,内部设施完善、方便。

客户意见评级 4.6/5

匿名 商务住宿 - 27/05/2019 经 AccorHotels认证的评论

很舒适。

Dear Ms L. Please accept our apologies for not answering to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

房间宽敞明亮

客户意见评级 4.6/5

Yujing C. 家庭住宿 - 23/05/2019 经 AccorHotels认证的评论

门童热情不够

Dear Ms c. Please accept our apologies for not responding to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

位置很好,服务优良

客户意见评级 4.6/5

匿名 家庭住宿 - 17/02/2019 经 AccorHotels认证的评论

服务很贴心,房间干净,整洁。

Dear Ms J. Please accept our apologies for not responding to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

令人感動的服務

客户意见评级 4.6/5

Summer 朋友住宿 - 29/10/2018 经 AccorHotels认证的评论

完美的假期

Dear Ms H. First please accept our apologies for not answering to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on Trip Advisor as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. https://www.tripadvisor.com/Hotel_Review-g155033-d155587-Reviews-Fairmont_Le_Chateau_Frontenac-Quebec_City_Quebec.html#REVIEWS Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

奢华

客户意见评级 4.6/5

Mr.lu 朋友住宿 - 17/10/2018 经 AccorHotels认证的评论

酒店位置极佳,服务好。但设施略陈旧,房间和卫生间偏小。

Dear Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

不错!

客户意见评级 4.6/5

Li 朋友住宿 - 14/10/2018 经 AccorHotels认证的评论

酒店外观仿如童话古堡,但内部装修比较普通。位置十分优越,旁边有景观平台及优雅、浪漫的街道、街心公园和餐厅。服务人员热情周到,都是帅哥美女,总的来说,值得推荐。

Dear Ms J. First we would like to extend our apologies for not responding to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

对酒店的入住体验

客户意见评级 4.6/5

Elle 情侣住宿 - 13/10/2018 经 AccorHotels认证的评论

喜欢入住老宾馆,很漂亮的建筑。但房间方便率上不够,水全部要收费,也没有热水壶。喝水得去一楼,有些麻烦,希望能改进

Dear Ms L. First we would like to apologise for not responding to you in Chinese. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

管理很差,前台服务特别不好

客户意见评级 4.6/5

Hongwei S. 商务住宿 - 25/08/2018 经 AccorHotels认证的评论

除了酒店的地理位置和建筑历吏,我们没有体会到作为著名五星酒店应该有的服务,和五星酒店相匹配的标准。我们曾经很期待去住这个酒店的,而且如果体验得好,由于工作原因会经常去住,现在肯定不会再去住了,也会把我们这次的经历告诉身边的朋友同事和客户,No more again!

Dear Mr Hongwei, Thank you for taking the time to share your comments concerning your stay at Fairmont Le Château Frontenac. Excellent service is what we strive to be known for. Therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to all our guests. We noticed that you were not totally satisfied with your last experience. We would greatly appreciate it if you would be willing to provide further information about any challenge you may have encountered as this will help us better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, FRANÇOIS LACHANCE DIRECTEUR ADJOINT À LA RÉCEPTION | ASSISTANT FRONT OFFICE MANAGER Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 …-2122 F + 1 … 1751 fr… fairmont.com

置身於童話世界

客户意见评级 4.6/5

Annie 家庭住宿 - 23/08/2018 经 AccorHotels认证的评论

床褥很舒適。房間寛僘。清理房間快捷妥當。職員也有禮。 因為入住前已經成為酒店的會員,本以為可以享有已經申請125週年的房間升級禮遇。(包括升級套房及延長退房時間或轉向聖勞倫斯河景客房)可惜登記入住時,職員沒法升級,有點失望!!

尊敬的 Annie S.: 感谢惠赐有关下榻 Fairmont Le Château Frontenac 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac
客户意见评级 4.6/5

L. 家庭住宿 - 03/08/2018 经 AccorHotels认证的评论

性价比太低

Dear Ms L. First please accept our sincerest apologies for nor writing to you in Chinese. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

高水准管理酒店

客户意见评级 4.6/5

Guimei W. 情侣住宿 - 28/07/2018 经 AccorHotels认证的评论

说实在刚到大堂check in时是有些吃惊的!顾客那么多!担心服务会跟不上,但一天住下来,对酒店工作人员的高效率、高质量服务印象颇深,大家有条不紊、各就各位、忙而不乱,是家高水平酒店。

Dear Ms W. Hua Zhu First we would like to apologise for not writing to you in Chinese. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

很神奇的一次城堡体验

客户意见评级 4.6/5

Laurie 朋友住宿 - 28/07/2018 经 AccorHotels认证的评论

房间比想象的要小,房间虽然很好但显得有些拥挤。住宿体验还不错。

Dear Ms Z. First we would like to apologise for not writing to you in Chinese. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

特别的体验,服务很好,环境舒适!

客户意见评级 4.6/5

Joyce 家庭住宿 - 28/07/2018 经 AccorHotels认证的评论

带着父母和孩子一起来住的城堡酒店,很好的体验!酒店服务很周到!位置绝佳,餐饮也很棒!

Dear Hou J., We very much appreciate your comments regarding your stay at the Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SIMON BOVOLI DIRECTEUR FAIRMONT OR & DES SERVICES CONCIERGES MEMBRE, LES CLEFS D'OR CANADA Fairmont Le Château Frontenac 1, rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2181 F + 1 … 3743 si… fairmont.com

干净整洁,服务周到。

客户意见评级 4.6/5

Lee 家庭住宿 - 24/07/2018 经 AccorHotels认证的评论

前台服务员态度和善可亲,耐心周到,且照顾小朋友的需求,安排treasure hunt,给孩子留下美好的回忆。游泳池的服务人员也能耐心解答各种问题,给住客留下很好的印象。

Dear Mr Hui Li First we would like to apologise for not responding to you in Chinse. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

Amazing Experience!

客户意见评级 4.6/5

海燕 梁. 家庭住宿 - 07/07/2018 经 AccorHotels认证的评论

位置和服务都是一流水平,下次再来魁北克城会再选择住在这里,谢谢你们的服务。再次感谢!

Dear Ms L. First we would like to apologise for not writing to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on Trip Advisor as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. https://www.tripadvisor.com/Hotel_Review-g155033-d155587-Reviews-Fairmont_Le_Chateau_Frontenac-Quebec_City_Quebec.html#REVIEWS Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / Le Club ACCOR Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

感覺很溫馨

客户意见评级 4.6/5

Isabelle C. 家庭住宿 - 10/06/2018 经 AccorHotels认证的评论

非常舒適,盥洗用品很高級,地點也是超方便,下次還要選擇 Fairmont !

Dear Ms W. First we would like to extend our sincerest apologies for not writing to you in Chinese. We very much appreciate your comments regarding your recent stay at Fairmont Le Château Frontenac. It is always a pleasure to receive positive feedback, we are always delighted to know how much you appreciate it. We will share your comments with our team as we are sure that this feedback will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. We would be grateful if you would kindly take a moment to review us on Trip Advisor as our guests often tell us how helpful it is to read past guest's reviews before booking their own visits. https://www.tripadvisor.com/Hotel_Review-g155033-d155587-Reviews-Fairmont_Le_Chateau_Frontenac-Quebec_City_Quebec.html#REVIEWS Thank you again for sharing your experience and we hope your next visit will be as incredible as the previous one. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / PRESIDENT CLUB Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac

豪華

客户意见评级 4.6/5

Mario L. 情侣住宿 - 28/05/2018 经 AccorHotels认证的评论

環境舒適,服務貼心。途中忘了重要物件在酒店裡,雖然已離開酒店,但仍然有服務員可以幫忙,這的確值得讚許。

Dear Mr. L., Thank you for taking the time to share your comments concerning your stay at the Fairmont Le Chateau Frontenac. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, KATHLEEN PUCHOL ASSISTANT FRONT OFFICE MANAGER Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 … 2191 F + 1 … 1751 ka… fairmont.com

服务周到

客户意见评级 4.6/5

Star 朋友住宿 - 26/05/2018 经 AccorHotels认证的评论

酒店很成熟 服务到位 只是开始分配的房间有用过的饮用水和肥皂 不是很愉快 后来给换了新的房间

Dear Xing Z., We very much appreciate your comments regarding your stay at the Fairmont Le Chateau Frontenac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FRANÇOIS LACHANCE DIRECTEUR ADJOINT À LA RÉCEPTION | ASSISTANT FRONT OFFICE MANAGER Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 T + 1 …-2122 F + 1 … 1751 fr… fairmont.com

古老而文明

客户意见评级 4.6/5

Wilson 情侣住宿 - 14/05/2018 经 AccorHotels认证的评论

古老而文明的城堡酒店

Dear Mr D. First we would like to apologise for not writing to you in Chinese. Thank you for taking the time to tell us about your experience at the Fairmont Le Château Frontenac. At Fairmont Hôtels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to welcoming you back at Fairmont Le Château Frontenac. Sincerely, ESTHER FORTIN ROYAL SERVICE MANAGER / PRESIDENT CLUB Fairmont Le Château Frontenac 1 rue des Carrières Québec, Québec Canada G1R 4P5 es… fairmont.com https://www.facebook.com/FairmontChateauFrontenac
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