酒店 – Fairmont Chateau Lake Louise 酒店
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Fairmont Chateau Lake Louise 酒店

我们的酒店 AccorHotels
4.6/5 根据 3,619 评论
路易斯湖的所有酒店
  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房未配备空调 空调
查看价格
431.00 CAD 非会员房价
431.00 CAD 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
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酒店及周边服务

从16h00 办理登记入住手续
从12h00 办理退房手续
付费服务

服务和实用信息

  • WIFI/互联网连接
    • 酒店内无线网络 (付费服务)
    • 高速网络
    • 客房内无线网络 (付费服务)
  • 泊车
    • 私人室内停车场 (付费服务)
    • 私人室外停车场 (付费服务)
    • 代客泊车 (付费服务)
    • 有照明的停车场
  • 备残疾人设施的浴室
  • 允许带宠物 50  CAD

休闲和活动

  • 室内加热游泳池
  • 健美中心
  • 护理
    • 极可意水流按摩浴缸
    • 按摩 (付费服务)
  • 高尔夫球  (周边)
  • 网球  (周边)
  • 自行车租赁设施  (周边)
  • 滑雪  (周边)

餐饮

  • 7 餐厅
  • 1 酒吧

商务服务

  • 23 会议室
查看所有服务

酒店位置

酒店客房

Fairmont Chateau Lake Louise 酒店客房高雅、精致、放松、迷人,致力于让客人享受我们以其名字命名的自然奇观。在过去年代的豪华环境得到完美保存的地方尽情放松。在拥有更高级的现代住宿环境的客房或豪华酒店套房中,享受真诚的接待和真心的服务。

  • 552 间客房
    • 室内保险箱
    • 紧急出口地图
    • 32英寸宽的浴室门
    • 电话
    • 可开窗
    • 室内收音机
    • 所有房间都备有写字台
    • 客房内无线网络
    • 咖啡/茶冲泡设施
    • 室内插销
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 房间的应急信息
    • 闹钟
    • 语音信箱
酒店客房设施

酒店餐厅和酒吧

查看酒店所有餐厅
查看酒店所有餐厅和酒吧

您的会议和活动

4.6/5 AccorHotels 评级 基于 3,619 条评论

Fairmont Chateau Lake Louise 酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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经 AccorHotels认证的评论
Anne 朋友住宿 - 19/10/2017
« 一般 »

因想欣赏路易斯湖的日出,酒店近,而且还是fairmont的会员,所以订了该酒店。但是入住体验一般,服务尚可,好像也没有会员的特别优惠。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Z.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your recent visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. It was disappointing to read that your stay fell short of expectation. Our goal at Fairmont Chateau Lake Louise is to exceed the expectations of all our guests and provide a high level of quality guest service. It is apparent that we have fallen short of accomplishing our service commitment. Would you kindly provide me with additional information regarding the deficiencies you experienced so we can ensure they are rectified for both you and future guests? Ms. Z., please accept my sincere apologies that your experience did not meet our usual high standards. I look forward to hearing from you to ensure the problems you experienced are resolved. Warm regards, LISA RICHES EXECUTIVE ASSISTANT Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
任. 家庭住宿 - 17/10/2017
« 有韵味的酒店。 »

很好。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. R.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
P. 家庭住宿 - 14/10/2017
« 物有所值,非常开心 »

7楼前台的服务实在太赞了!我尝试过万豪和香格里拉等集团的行政酒廊,也是他们的金卡会员,但这次路易斯湖费尔蒙酒店的尝试让我印象深刻。我喜欢金尊客房的布局和淋浴房,喜欢特有的rose 31的香味,最满意的还是行政楼层前台的服务,他们的服务态度和提供的帮助让我觉得这是此次加拿大旅行最满意的一次住宿。我会向其他人强烈推荐此酒店。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. P.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
匿名 家庭住宿 - 12/10/2017

1、在一楼湖景餐厅花费近600加币吃了一顿晚餐。最后太太的甜点里的树莓竟然是发霉的。服务生看完以后仅是告知对不起,没有任何其他解释与动作; 2、任何人都可随意进入客房楼层,没有任何安全措施; 3、一楼简直就像集市一样吵闹; 4、接待人员估计不是忙坏了就是被付的薪水太少,都没什么好脸给客人; 5、相对于近1500加币每晚的房价,服务相当傲慢。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Tang: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your recent visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. It was disappointing to read that your stay fell short of expectation. Our goal at Fairmont Chateau Lake Louise is to exceed the expectations of all our guests and provide a high level of quality guest service. It is apparent that we have fallen short of accomplishing our service commitment. I have shared your feedback with our Director of Operations. Each of the deficiencies you mentioned are inexcusable and he is following up internally to ensure they are not repeated. Ms. Tang, please accept my sincere apologies that your experience did not meet our usual high standards. I am confident in our product and service and I hope to have the opportunity to welcome you again soon. Should the opportunity arise for you to return to Fairmont Chateau Lake Louise, please contact me, as it would be my pleasure to assist with your travel plans, as well as offer you a complimentary two-night stay in a Fairmont Gold One-Bedroom Lakeview Suite, valid until October 31, 2019 and based on availability. I know we can do better. Warm regards, LISA RICHES EXECUTIVE ASSISTANT Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
Z. 情侣住宿 - 12/10/2017
« 景观很好,但房间偏小且游客众多 »

湖景房,早上看日出很棒,但房间偏小,窗户不能打开,且公共部位非住客游客众多,体验较差

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Z.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your recent visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. It was disappointing to read that your stay fell short of expectation. Our goal at Fairmont Chateau Lake Louise is to exceed the expectations of all our guests and provide a high level of quality guest service. It is apparent that we have fallen short of accomplishing our service commitment. I am very disappointed to hear that your stay with us fell below expectations due to the overall busy nature of our hotel. I have shared your feedback with our General Manager so that we may take steps towards rectifying this situation in the future. Mr. Z., please accept my sincere apologies that your experience did not meet our usual high standards. I am confident in our product and service and I hope to have the opportunity to welcome you again soon. Should the opportunity arise for you to return to Fairmont Chateau Lake Louise, please contact me, as it would be my pleasure to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
匿名 家庭住宿 - 11/10/2017
« 服务一流,酒店位置一流 »

好好好。。。。。。还是好。。。。。。。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. J.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
匡. 单人住宿 - 11/10/2017
« 非常满意 »

极好

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. K.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
Tony 情侣住宿 - 09/10/2017
« 位置环境一流 »

位置绝佳,因为有游客所以显得很嘈杂,check in时有点儿慢,停车场的导向标识不明显。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. S.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Please accept my sincere apologies that your experience upon check-in fell short of expectation. I have shared your feedback with our Front Desk Manager so that we may work towards speeding up the check-in process here at the Fairmont Chateau Lake Louise. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
李. 家庭住宿 - 09/10/2017
« 震撼!舒适! »

酒店拥有非常好的景观,早饭也很可口!美中不足的是没有为儿童准备刀叉,我们同行的宝宝,不小心吃饭时用叉子戳到牙龈,哭闹不已,一段很不好的体验!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. M.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
L. 家庭住宿 - 08/10/2017
« 十分满意 »

完美

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. L.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
D. 朋友住宿 - 07/10/2017
« 非常棒的一次住宿体验 »

酒店位置超佳,服务人员专业,非常好,遗憾的是没住到超佳view的房间。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. D.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
James_zhangj 情侣住宿 - 03/10/2017
« 奢华典雅的城堡 »

除了参观的人很多,其它方面都非常好!明亮的湖景房,好喝的咖啡和茶。就是客房与停车场的距离稍微远点。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Q.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
Jane C. 家庭住宿 - 03/09/2017
« 不满意 »

电梯不方便,服务不好,晚餐餐厅不好吃,量少价贵不值

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. c.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your recent visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. It was disappointing to read that your stay fell short of expectation. Our goal at Fairmont Chateau Lake Louise is to exceed the expectations of all our guests and provide a high level of quality guest service. It is apparent that we have fallen short of accomplishing our service commitment. Ms. c., please accept my sincere apologies that your experience did not meet our usual high standards. I am confident in our product and service and I hope to have the opportunity to welcome you again soon. Should the opportunity arise for you to return to Fairmont Chateau Lake Louise, please contact me, as it would be my pleasure to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
匿名 情侣住宿 - 02/09/2017
« 硬件好,其它一般 »

只有住宿,歺馆不太理想,早餐地点风景不行,好风光歺厅又不服务早歺。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. X.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your recent visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. It was disappointing to read that your stay fell short of expectation. Our goal at Fairmont Chateau Lake Louise is to exceed the expectations of all our guests and provide a high level of quality guest service. It is apparent that we have fallen short of accomplishing our service commitment. Mr. X., please accept my sincere apologies that your experience did not meet our usual high standards. I am confident in our product and service and I hope to have the opportunity to welcome you again soon. Should the opportunity arise for you to return to Fairmont Chateau Lake Louise, please contact me, as it would be my pleasure to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
航. 家庭住宿 - 01/09/2017
« 景色宜人,但不够clean。 »

8月20日一早从温哥华飞卡尔加里,然后租车自驾到酒店,到达时已近晚上七点,在汽车上check in,感觉非常便捷。入住酒店时正好遇到旅行社游客到达,电梯非常拥挤,等了三趟才到达客房。湖景房但楼层不高也不是正湖景,玻璃窗有的脏,可以欣赏湖景但没有那种surprise view。慕名而来,但感觉不是特别惊喜,因为房间也不是特别宽敞,最关键的是洗脸池的下水居然是堵塞的。我是一个家庭主妇,英文不是很好,于是就自己动手用搅拌咖啡的塑料棒清理了一下,真的非常震惊,里面有很多头发。我这次加拿大行程中有七天订了费尔蒙酒店,对露易丝湖酒店期望最高,失望也最大。觉得性价比不高。感觉最好的是Jasper的费尔蒙度假酒店,超级完美的木屋套房超级无敌的湖光山色。费尔蒙酒店的check in/out都是非常便捷的,整体服务水准也挺好,就是这次卫生体验欠佳,期望改进。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. L.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your recent visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. It was disappointing to read that your stay fell short of expectation. Our goal at Fairmont Chateau Lake Louise is to exceed the expectations of all our guests and provide a high level of quality guest service. It is apparent that we have fallen short of accomplishing our service commitment. Ms. L., please accept my sincere apologies that your experience did not meet our usual high standards. I am confident in our product and service and I hope to have the opportunity to welcome you again soon. Should the opportunity arise for you to return to Fairmont Chateau Lake Louise, please contact me, as it would be my pleasure to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
Li D. 家庭住宿 - 01/09/2017
« 城堡酒店 »

酒店的装修和设计、布置很古典优雅。房间也比较舒服。酒店人员的服务都很体贴。在酒店用餐的体验也很好。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. d.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. I noticed on your survey that your scores for your breakfast experience showed room for improvement. Would you kindly share with me any deficiencies you encountered so we can ensure they are rectified? Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
陶. 家庭住宿 - 31/08/2017
« 整体来说,比较舒适,服务人员热情有礼貌 »

床铺与起居区域舒适,卫生间设施有些旧,洗浴时浴帘挡水效果不太好,水会溅到外面

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酒店已对评论作出回复

Dear Ms. T.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
Tiandiqixiao 家庭住宿 - 22/08/2017
« 风景好,性价比低 »

湖景房景色超赞,酒店本身就是一道风景。前台、客房服务态度友善,尤其客房服务热情周到。缺点是:1、入住的主楼湖景房只有暖气没有冷空调,夏天还是太闷热了。2、大堂lakeview lounge入口区的戴眼镜的女服务员态度欠佳,点单、加水、结账时找不到人或者“忙”得连抬头看一眼顾客的时间都没有,尤其是结账时我连续招手5分钟,家人也喊了多次,甚至我让儿子跑过去叫她,周边的客人都注意到了,但神奇的是就是服务员没有看到!事实上,当时晚上9点多,此区域的顾客屈指可数,且已经不接待新顾客,我们一致认为服务员是故意如此对待我们。老公没忍住,最后愤怒地对服务员说You are to...o busy!作为一家收费如此昂贵的酒店,如此的服务质量实在令人失望!!!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mrs. L.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your recent visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. It was disappointing to read that your stay fell short of expectation. Our goal at Fairmont Chateau Lake Louise is to exceed the expectations of all our guests and provide a high level of quality guest service. It is apparent that we have fallen short of accomplishing our service commitment. Mrs. L., please accept my sincere apologies that your experience did not meet our usual high standards. I am confident in our product and service and I hope to have the opportunity to welcome you again soon. Should the opportunity arise for you to return to Fairmont Chateau Lake Louise, please contact me, as it would be my pleasure to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
Selina H. 家庭住宿 - 20/08/2017
« 风景很美,位置很赞,设施华丽。 »

开窗见湖非常惊艳。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Y.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

经 AccorHotels认证的评论
Chenjdn 家庭住宿 - 19/08/2017
« 愉快的家庭休闲体验 »

全家第二次到LAKE LOUISE,也是第二次入住Fairmont Château Lake Louise。除了舒适、方便之外,给人感觉大气、豪华、高贵。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. J.: Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to relay your comments to us regarding your visit. We review every comment both positive and constructive to ensure that we are exceeding our guest’s expectations. I was very pleased to read that you had an enjoyable stay with us. We pride ourselves on providing friendly, mountain hospitality in a relaxing atmosphere. I will certainly ensure your accolades are relayed to our service team. Thank you again for taking the time to share your recognition to Fairmont Chateau Lake Louise. When your travels bring you back to Lake Louise, please contact me; I would be pleased to assist with your travel plans. Kind regards, COURTNEY KING GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise 111 Lake Louise Drive Lake Louise, Alberta Canada, T0L 1E0 T +1… F +1…

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