Fairmont Le Manoir Richelieu 酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 7,819 评论

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Fairmont Le Manoir Richelieu 酒店 - Image 1
Fairmont Le Manoir Richelieu 酒店 - Image 2
Fairmont Le Manoir Richelieu 酒店 - Image 3
Fairmont Le Manoir Richelieu 酒店 - Image 4
181 rue Richelieu, G5A 1X7 沙勒瓦, 加拿大

描述

酒店其他优惠

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

我们的客房

酒店位置

Fairmont Le Manoir Richelieu 酒店

181 rue Richelieu
G5A 1X7 沙勒瓦
加拿大

GPS:47.623469, -70.14308

电话
传真 +1 418-665-7736

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  7,819 评论

TripAdvisor 评级  4.0/5  3,895 评论

Gorgeous hotel 2 hours outside of Quebec City

Tripadvisor 评级 3.0/5

683lauriez 经 TripAdvisor 认证的评论

We were greeted by a fantastic bellman and valet which gave us the impression that we had chosen the perfect place for our getaway. However, from there it all went down hill. The front desk gals were anything but pleasant, it was as if we were bothering them when we were the only ones there. They did not direct us to the elevators nor did they welcome us to the property. We arrived in our room which was completely run down, no handles on the windows, a burn in the seat, the towel rack falling off. The amenities were divine though. We wanted a drink brought to our room, the phone did not work. We then went to the spa for our treatments. There we were not shown the spa, no idea where the bathroom nor change rooms were. This is supposedly a 5* spa, I would give it a 2* at best. The massage therapist was the worst therapist I have ever had. We went to the pool after. The outdoor pools were fantastic !! The highlight of our trip. The steam room never got steamy at all and was not tended to. We could not order a drink even though there was a drink fridge there. We had to order room service, why you ask, because the pool guy was too young to serve drinks. That evening we went back to the front desk. We were then treated fabulously ! What a difference, this lady could not have been nicer ! The weekend brunch is superb with the best wait staff! Of course confusion when the bill came as the breakfast was included in our stay and there was no note to this on our room. With a few tweeks this could be the level of the Fairmont that I am accustomed to. However the last manager let it run down and no one has been in to fix the issues.

Excellent for a family vacation

Tripadvisor 评级 5.0/5

Lindsay P 经 TripAdvisor 认证的评论

We had a great trip and there was lots to do for the kids! Our room was beautiful and clean, staff were helpful and courteous. The outdoor heated pool was our favorite part! All food and drinks were also excellent, especially the weekend breakfast buffet and the coffee shop!

Dear lindsaypE3135NF, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

A beautiful hotel in a beautiful setting

Tripadvisor 评级 4.0/5

AtwoZ 经 TripAdvisor 认证的评论

My wife and I stayed for 2 nights over Easter Weekend. We were given room 114 on the first floor. The hotel has 5 floors. The room was very large and had all of the amenities we could have wanted/needed. The King bed was very comfortable. The shower had great water pressure and plenty of hot water. The breakfast has everything you could want included made to order omelettes. The best part is breakfast ran until 2 PM on the weekend so there was no need to rush like with some hotel breakfasts. We found this especially beneficial for our time in the area. The hotel offered many outdoor activities, including hiking, climbing the cliff, skiiing, snowmobiling etc. There was an indoor and outdoor pool and hot tub (we stayed in the indoor pool and hot tub but many others braved the outdoor pool). We did not use the sauna or spa. We stayed on a package that included parking, a meal discount and breakfast. The hotel did make an error and charged us for parking (but we hope they will correct their mistake - or the updated review will have a less positive tone). The only other thing of note is for those that need total darkness. Room 114 had a roll down screen to block the light from coming in but the blind only went down to about 90-95%. There was daylight getting into the window, in other words. This did not negatively impact our sleep or stay but it could impact some that need total darkness to sleep. I have advised the hotel of this in an email that also requested our parking refund; so, we hope both will be addressed appropriately. It is a nice hotel with great staff and amenities. They do need more/better food options; as, you did not have much choice (even with the local options). All of the meal options were also on the pricey side. Overall, we really enjoyed our stay at the hotel. I am sure it would be much busier in the winter and summer months when local weather and activities are in full motion.

Dear Madam,Sir, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Le Manoir Richelieu, superbe hôtel avec vue incroyable sur l’eau

Tripadvisor 评级 5.0/5

Julie L 经 TripAdvisor 认证的评论

A beautiful spot with a view on the water. The room was comfortable and the employees were absolutely amazing, especially Pierre Chevrier, the concierge. My mom and I were treated like queens. There’s a clothing store onsite, just keep in mind that they only do exchanges. The restaurants were really good with professional servers. They don’t have a store onsite for treats, drinks etc. The casino is nice, mom and I never wan a penny but it was fun anyway ☺️

Dear JulielV6947UJ, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Impressive

Tripadvisor 评级 5.0/5

JanLTO 经 TripAdvisor 认证的评论

Impressive place! The hotel is fabulous! The structure and build is amazing. The charming feel of the hotel makes it extra special. The team here is courteous and friendly. The food is delicious. Exceptional restaurant for all meals. Fantastic!

Dear JanLTO, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Supervisor Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

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其他网络用户评价我们的酒店

  • 967 评论 8.6/10 位置
  • 1,747 评论 6.6/10 房间
  • 2,216 评论 8.6/10 服务
  • 35 评论 4.6/10 上网
  • 569 评论 5.2/10 舒适度
  • 405 评论 6.9/10 清洁度
  • 402 评论 7.9/10 游泳池
  • 395 评论 3.8/10 性价比

支持方 Trustyou

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