诺富特墨尔本中央酒店 4.5 星

客户意见评级 (ALL 评级) 4.3/5 2,054 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • "安心悦界"认证。

  • 会议室和活动设施。

  • Pretty Boy 意大利牛排餐厅。

  • 提供 24 小时接待服务和免费无线网络,为您营造便利。

  • 每个房间都有谷歌电视棒。

我们的客房

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酒店位置

诺富特墨尔本中央酒店

399 Little Lonsdale Street
3000 墨尔本
澳大利亚

GPS:-37.81192, 144.96009

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  2,054 评论

TripAdvisor 评级  4.0/5  300 评论

Super clean, fabulous service, cool area.

Tripadvisor 评级 4.0/5

helenluce Friends getaway - 经 TripAdvisor 认证的评论

Drove in on a very busy Grand Prix Friday afternoon, expecting chaos. Could not have been more wrong. Super efficient, friendly and helpful Saleem sorted out the car and a bag trolley in 30 seconds flat. Realised we had left a couple of items in the car after it had been parked and it was sorted so quickly - Saleem was so friendly and accommodating. Fabulous first impression! Checkin was easy and quick too. Room was lovely but teeny. 2 double beds with 1 bathroom with insufficient storage for 4 people. No where to hang more than 1 towel. I know it was a busy weekend but we paid a LOT for this room. Bedding was very fresh and crisp, towels were soft. The area surrounding the hotel was very cool, beautiful laneways and fabulous coffee spots. Short walk to the shopping mall.

Dear Helenluce, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Assistant Front Office Manager Novotel Melbourne Central

Great stay, good times, 5 stars

Tripadvisor 评级 5.0/5

R0KSTA87 Couples - 经 TripAdvisor 认证的评论

Fantastic experience from check in to check out. Very clean and tidy room on the 34th floor on the south side of the building with great views across the Melbourne skyline. Can’t fault the stay at all. If anything, the bathroom being open is a little weird at first, but apart from that, was a great stay and we would stay again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Kelmar General Manager

Great location but poor experience

Tripadvisor 评级 1.0/5

Jiin C 经 TripAdvisor 认证的评论

5 of us booked 3 rooms for 3 nights’ stay in Melbourne - great location but very disappointing stay. The only cosistency all of us had was poor service with majority of staff not knowing what’s going on and how simple things worked. Just to name one of the painful experience - On check in, we advised the staff that we intended to make partial payment with Accor points and were told to do it on check out. On check out, we were told that this should have been done at check in and they almost didnt allow us to make partial payment through Accor points. It then took 30 minutes for 3 persons to try to figure out how to convert the points to partial payment.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do sincerely apologize for the incident that has occurred we are working hard on retraining our team members to ensure they are all aware of the process to redeem points. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Craig Kelmar General Manager

位置处于市中心,交通购物很方便,附近很多中餐馆。

客户意见评级 5.0/5

Jerry 家庭住宿 - 所有已确认评论

去的时候高层没有三人间了,给换成两个标间,非常感谢。

We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agus Putra Assistant Manager – Front Office Novotel Melbourne Central

位置不错,但服务整体偏少,性价比不高。

客户意见评级 3.0/5

黑. 家庭住宿 - 所有已确认评论

位置确实方便,位于墨尔本中心,去哪儿都可以步行前往,周边吃饭也很方便。 几点不太满意色地方,可以说服务是缺失的。 1.办理入住慢,排了15min。隔壁ibis倒是可以自主办理CI。这里只能人工办理,但当时只开了个柜台,排队大概15min才入住。 2.行李较多,在G层询问了行李车使用,获得同意后自己动手搬运,搬到房间后,试图打电话到前台通知服务员拿回行李车也没人接听,后来第二天早上起床开到行李车还是放置在走廊。 3.停车费一晚60刀,太贵了。而且并不是24h,最晚只能停到第二天16:00,之后需要20刀/h。

尊敬的 Qiuming Y.: We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Lot Assistant Front Office Manager Ibis Melbourne Central

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其他网络用户评价我们的酒店

  • 899 评论 9.6/10 位置
  • 1,352 评论 7.5/10 房间
  • 1,174 评论 7.5/10 服务
  • 21 评论 8.3/10 上网
  • 476 评论 8.1/10 清洁度
  • 292 评论 7.9/10 早餐
  • 227 评论 8.7/10 氛围

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