圣地亚哥普罗维登西亚诺富特酒店

客户意见评级 (ALL 评级) 4.6/5 2,245 评论

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Avenida Holanda, 222, Providencia, 7510084 圣地亚哥, 智利

描述

酒店其他优惠

  • 16 岁以下儿童可免费与父母同住一间客房。

  • 允许携带宠物（需额外收费）

  • 可在全年开放的温水泳池畔享用葡萄酒，度过休闲时光。

  • 餐厅和酒吧设有会议区

  • 公共交通网络四通八达，前往机场十分便利

我们的客房

酒店位置

圣地亚哥普罗维登西亚诺富特酒店

Avenida Holanda, 222, Providencia
7510084 圣地亚哥
智利

GPS:-33.421231, -70.60316

电话
传真 +56 2 2606 2222

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

NOVOTEL RESTAURANTE

您可随意选择用餐地点：餐厅、露台、酒吧或 24 小时客房服务。融现代感与功能性于一体，全年每天供应当地和国际美食。每天开放 12 小时。至晚上 11 点。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,245 评论

TripAdvisor 评级  4.5/5  315 评论

卓越奖 2023

March 2024 - LATAM Conference - worst experiance

Tripadvisor 评级 1.0/5

roberto n 商务住宿 - 经 TripAdvisor 认证的评论

1 for experience. We arrived earlier on the reservation and there were tons of guests waiting for 3 pm reservations opening. I understand if the hotel is fully booked but the reception treatment was terrible. No explanation and extremely rude conversation specially when we tried to anticipate the bureaucracy (passport copies, credit card registration etc.). We were in 25 for a business conference for Latin America and we wont go back there.

地點便利 價格實惠

客户意见评级 4.5/5

Albert 家庭住宿 - 所有已确认评论

不錯 二樓一樓 都有能坐的地方等待 重點 一樓有乾淨的飲水機可裝 很環保 讚, 房務打掃確實乾淨 櫃檯和靄 唯一美中不足的是 早餐 可以再努力一下下 增加豐富性甚好

Great Value Home Base

Tripadvisor 评级 5.0/5

tumbleweedchris 经 TripAdvisor 认证的评论

We used the Novotel as our base entering and exiting Chile and it was a great decision. The hotel's prices are quite reasonable compared to other budget options in the area and has everything you need. The rooms are spacious, clean, and well furnished. The hotel is in a nice area of town with plenty of services nearby. It is a little far from tourist attractions, but a cheap Uber can easily get you to the area of town that has the museum or attraction you would like to visit. The hotel has a very large breakfast and affordable room service (the pizza was good). The employees are friendly, helpful, and most speak English. After spending a long time in Patagonia at budget cabins and inns, this was such a comfortable and reliable hotel to return to. I highly recommend the Novotel as an excellent value that has everything you need to enjoy your stay.

Service is a letdown

Tripadvisor 评级 3.0/5

Bruce L 经 TripAdvisor 认证的评论

Stayed in this hotel for one night. The location of the hotel was good. Walking distance to the Costanera Center mall, as well as the subway station. Plenty of restaurants and bars nearby. Both the exterior and interior looked good. The room was OK - no red flag but also nothing impressive. Bed was comfortable and the water pressure of the rain shower was pleasant. However, the service was quite disappointing. Starting with the check-in, the lady staff in the reception was probably the coldest person I've met in my entire trip in Chile. No smile at all. Didn't introduce the facility of the hotel, didn't even tell us the location and opening hour of the breakfast until I asked specifically. We went to our room and found there's no drinking water, called the reception but no one answer the phone. Fine, they must be busy. Get down to the reception and was told that we should fill our own drinking bottle from the water purifying stall at the restaurant bar. I'm totally cool with reducing plastic bottle for environmental reason, but shouldn't it be told to the customer during the check-in, or have a clear sign/instruction in the room? Later the day, we also contacted the reception again requested for dental kit. We were told they will deliver to the room -- it never arrives. In short, it's an OK hotel but the service was a big letdown. I wouldn't stay in this hotel again.

Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Santiago Providencia. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Novotel desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos

Road to Providence

Tripadvisor 评级 3.0/5

MCTMASE Solo travel - 经 TripAdvisor 认证的评论

Summary: An average yet comfortable stay, with what’s becoming the usual Novotel problems with service and staff quality issues. The good: Location: this was my first time in Santiago but I enjoyed the location. Everything I wanted to do was within walking distance. Hotel is located in a safe, affluent neighbourhood. There is a supermarket right next door to the hotel which came in handy. Bar Staff: Both male staff in the lobby bar were excellent. Not only did they service the bar but they were sometimes called over to help the front desk as they spoke the best English of anyone on the property. Welcome gift: My Accor Gold status was recognised with a welcome gift and note that was delivered some hours after I checked in. Usually these are placed in the room before you arrive, but I won’t complain about some tasty donuts. Fridge: I appreciated there being an empty fridge in the room. I personally hate mini bars, as they are simply traps to get more money out of hotel guests. With an empty fridge provided, I visited the supermarket next door and bought my own drinks/snacks for cheap. The bad: Housekeeping: I stayed for five nights and housekeeping did not attend my room once. This meant I ran out of toilet paper and had to purchase some from the supermarket next door. From what I observed housekeeping attend at 9am, but unlike most hotels they don’t do a secondary check in the afternoon. So in my case I left the room at 10/11am most mornings, not returning until late afternoon, but my room was never serviced. Check-in: unfortunately the female staff member who checked me in spoke very limited English and needed to call over one of the bar staff to help. This seems backwards to me, shouldn’t you have your best English speakers on the front desk? I booked this stay via the Accor app and the app stated my reservation was fully paid for, as did the confirmation email. However on arrival the Novotel staff said it wasn’t paid for as there is legislation in Chile where they can’t charge your card unless you’re physically there. I don’t know if this is true, but after I checked my bank statements, I confirmed I hadn’t been charged when I booked, despite the Accor app saying the opposite and I eventually paid on site and got to finalise my check in. Vibe: I wasn’t aware of this before arriving, but my visit happened to be the same time as the Pan American games. It appeared some athletes were also staying at the hotel so there was a high security presence. It was unsettling to be confronted by police carrying large guns in the lobby and hotel entrance. The front door was also placed in “night mode” meaning you had to scan your keycard if you wanted to get in. Drop off area: there is no drop off area at this hotel, so your taxi/uber will drop you on the street and block a lane of traffic. One of the policeman on guard for the Pan American games made a comment to my Uber driver in Spanish that didn’t appear too friendly. Elevators: there are only two elevators and they are painfully slow. Hotel is obviously aware of this as they have placed a chair on each floor next to the elevator door, so you have somewhere nice to sit while you wait for 2-5 mins each time. I waited so long my Magnum I bought from the supermarket next door started to melt before I got to my room. Conclusion: If I returned to Santiago, I wouldn’t stay here again, I would try somewhere else. This hotel is just OK and did nothing to wow me or make me want to come back to stay again.

Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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其他网络用户评价我们的酒店

  • 1,059 评论 9.7/10 位置
  • 1,175 评论 8.1/10 房间
  • 1,344 评论 8.1/10 服务
  • 45 评论 7.4/10 上网
  • 746 评论 8.1/10 早餐
  • 562 评论 8.2/10 舒适度
  • 469 评论 7.8/10 清洁度
  • 359 评论 8.7/10 设施

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