京那巴鲁市中心美居酒店

尊敬的 WING SUM LEE： 十分感谢您花时间告诉我们有关您在 Mercure Kota Kinabalu City Centre 的体验。很遗憾我们未能达到您的期望，请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心，我们正采取适当的措施来解决所存在的问题。我们将全力以赴，预防将来再次发生。 对于给您的下榻造成的不便，请接受我们以金额为 ____ 的信誉退款形式作出全额赔偿，这笔退款将在15天内拨至您的帐户。 在此，我想重申我们对高品质标准的承诺，我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次在 Mercure 恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启

Dear valued guest, Thank you for taking the time to share with us about your experience at the Mercure Kota Kinabalu City Centre. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I certainly empathise regarding the points you mention in your review, especially the noise you experienced in the room. However, I was glad to know that you enjoyed our breakfast service which means a lot to us! Please rest assured that we are taking the appropriate measures to address the problem with the concerned party and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacques Leizerovici General Manager

Dear valued guest, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. At Mercure, we strive to provide a superior service experience for every customer. It is only through feedback such as your that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future. Sincerely, Jacques Leizerovici General Manager