北墨尔本美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 157 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

北墨尔本美居酒店配套齐全,可全方位满足现代游客的旅行之需,包括高速宽带上网、可收看 Foxtel 频道的高清液晶电视、迷你酒吧和触控空调。

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酒店位置

北墨尔本美居酒店

Cnr Flemington Road, and Harker Street
3051 墨尔本
澳大利亚

GPS:-37.796678, 144.950534

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  157 评论

TripAdvisor 评级  3.0/5  562 评论

Good for young family stay

Tripadvisor 评级 5.0/5

Col H 经 TripAdvisor 认证的评论

Family getaway with 2 kids and Staff were very accommodating of our bits and pieces such as scooters and bags after checkout whilst we explored the city. Close to bus and trains, great spot with space for kids to adventure and not be surrounded by buildings.. zoo nearby.. awesome. Room service reasonably priced for the conscience and easy..

Dear colh855, Thanks for the lovely review! I am glad to hear your positive remarks and will be sure to share it with our team. We hope to welcome you back soon. Regards, Anthony Caw General Manager Mercure North Melbourne

Cancellation

Tripadvisor 评级 1.0/5

Sarah C 经 TripAdvisor 认证的评论

We were booked into the Mercure so we could stay close to our son in Royal Childrens Hospital for no reason the hotel cancelled our booking and offered us to rebook the room at a much higher rate. Funny how the rate went up as Taylor, Pink and the Caravan Show were in town! Poor form!

Dear Sarah, Thank you for taking the time to share your feedback. I am sorry to hear about your disappointing experience. Unfortunately I was not able to locate a cancelled booking under your name, however please feel free to contact me directly on 03 9329 1788 should you wish to discuss this matter further. Additionally, we understand rates are higher during event periods as they fluctuate daily based on market demand, much like any other business. We appreciate you sharing your comments and hope to be able to welcome you soon with a discounted return offer. Regards, Anthony Caw General Manager Mercure North Melbourne

Mercure North Melbourne experience

Tripadvisor 评级 2.0/5

mark r 经 TripAdvisor 认证的评论

This hotel is listed as 4 star , if this hotel is 4 star , then I am Albert Einstein. The room was dirty as in dusty , the curtains were stained and the walls were marked , the place is in serious need of a makeover , it looks bit like a correctional facility from the outside , the paint is peeling and chipped it is just not in a very good condition. I did not try the restaurant because of this so I cannot comment on that , there also appears to be a staff shortage .the staff that I met however were fine .

Dear H3746YYmarkr, Thanks for sharing your feedback. We regret to hear your stay did not live up to your expectations; if you wish to discuss your experience further, please do not hesitate to contact me directly on 03 9329 1788 for further investigation into your booking. We sincerely hope to welcome you back soon. Regards, Anthony Caw General Manager Mercure North Melbourne

Great location NOT CLEAN!

Tripadvisor 评级 2.0/5

time_explorer 经 TripAdvisor 认证的评论

Location is fantastic and the cafe/restaurant onsite is perfect. However I was exceptionally disappointed in the lack of cleanliness, hair in the bathroom on the walls and hair in the bed and the carpet was half cleaned at best if at all. Honestly will not stay here again even if it was free!

Dear tieme_explorer, Thank you for taking the time to share your feedback. Please accept my apologies for the issue you encountered during your stay. I can assure you we take our cleanliness standards very seriously at Mercure; please feel free to reach out to us directly on 03 9329 1788 for further discussion, and I have passed your review on to our Housekeeping department. Thank you again for sharing your comments, and we hope to welcome you back soon to a different experience. Sincerely, Anthony Caw General Manager Mercure North Melbourne

Secure Mercure I don’t think so!!

Tripadvisor 评级 1.0/5

GandCtravels Couples - 经 TripAdvisor 认证的评论

As an Accor Member I always try to stay at Accor family properties. Mercure North Melbourne was an easy choice as I had appointments close by on the Monday morning. Upon check in we paid $25 for secure parking and were provided with a token to raise the boom gate should we need to move the car from that car park. Overnight it seems the boom gate was not lowered meaning cars could come and go as they please. Sadly in the early hours of the Monday morning a car entered and our rear canopy on my 4 x 4 was smashed causing significant $ damage plus inconvenience. All management could say is that you park at your own risk. To them it did not matter that they had not secured the gate, nothing!!! They openly admitted it was not down as per hotel policy. I have been open in my dealing with them only to be totally stonewalled. I’m not really into bad reviews but this time it’s needed!! Extremely sad outcome. They will lose an Accor member and I certainly will not recommend them to anyone. Stay clear if you think you are paying for something you are not getting!!!

Dear Gary, Thank you for taking the time to share your feedback. While it is regretful that this is the takeaway from your stay at the Mercure North Melbourne, I would like to highlight again that guests park vehicles at their own risk, as advertised by the signs in the car park, and that we assisted with investigations on this matter. I am sorry your experience with us was not a positive one, and sincerely hope to welcome you back in the future to a different scenario. Thank you again for sharing your comments. Kind regards, Anthony Caw General Manager Mercure North Melbourne

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其他网络用户评价我们的酒店

  • 320 评论 9.2/10 位置
  • 523 评论 4.8/10 房间
  • 391 评论 8.4/10 服务
  • 13 评论 7.3/10 上网
  • 299 评论 4.6/10 舒适度
  • 196 评论 5/10 清洁度
  • 139 评论 1.8/10 设施
  • 117 评论 3/10 氛围

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