伦敦金丝雀码头诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 4,446 评论

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40 Marsh Wall, E14 9TP 伦敦, 英国

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酒店其他优惠

  • 距离金丝雀码头地下位置 7 分钟步程，方便前往城市、O2 地区和格林尼治

  • 设有 313 间现代风格的客房，包括 26 间设计师风格的套房，可欣赏伦敦全景景观

  • 9 间灵感四射的会议室，提供电子板技术和高速无线网络

  • BOKAN - 酒店顶层设有三个令人惊人的餐饮场所

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酒店位置

伦敦金丝雀码头诺富特酒店

40 Marsh Wall
E14 9TP 伦敦
英国

GPS:51.501331, -0.023293

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传真 +44 20 7987 1040

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酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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ALL 评级  4.4/5  4,446 评论

TripAdvisor 评级  4.5/5  1,915 评论

卓越奖 2024

Very Disappointing Stay, Unclean Room, Stains on the Floor, In Need of Maintenance

Tripadvisor 评级 1.0/5

Jo A 经 TripAdvisor 认证的评论

Very disappointing stay at Novotel and will definitely not be going back. I’ve stayed at other Accor hotels and was expecting a level of quality, especially with the money paid and it was severely lacking. Check-in was ok but rushed. I realised later in the day, as I was working, but the bathroom was not clean, there was urine on the loo seat and another stain when you lifted the seat. Credit to housekeeping, when I called reception, they came very quickly and cleaned it. Later in the night, I pulled back the duvet and there was a large stain underneath the duvet so I slept on top of the bed for the first night. I got the impression, if staff know the rooms are free, they may use it to eat or relieve themselves during day. The next day I was working and on calls so couldn’t call for housekeeping to change the bed. There’s a coffee area on the first 2 levels however it’s usually rented out for businesses so there’s not many places to go to work whilst housekeeping clean. Again I slept on the bed instead of in it. The third day, I asked reception if housekeeping could change the bed but it seems that was not communicated, so in the 4 or 5 nights I stayed, I didn’t sleep in the bed at all. There were stains on the floor and a large black structure in the room, which I think was a fan and I don’t believe this was in all rooms, again I get the impression, staff may use the room if empty. It is a waste of money to spend and count down the days until you leave. I wish I’d read other reviews before booking.

Customer satisfaction

Tripadvisor 评级 5.0/5

Timilehin A 经 TripAdvisor 认证的评论

Antonella is a super warm attendant. She was helpful from when I got to the restaurant, making sure I felt comfortable at every step of the way. Definitely helped my experience at Novotel exponentially better. I recommend everyone go up to the restaurant and give a chat if you can. Gorgeous lady with a beautiful smile -Timi

Super nice breakfast hosts!

Tripadvisor 评级 5.0/5

Anna B 经 TripAdvisor 认证的评论

Thank you very much dear Rebeka and Barbara for making my breakfasts so special every day ! Novotel Canary Wharf is lucky to have you

Shocking lack of any customer handling skills

Tripadvisor 评级 1.0/5

msb1303 商务住宿 - 经 TripAdvisor 认证的评论

Rooms absolutely fine, but the complete lack of any customer handling skills and appalling attitude of the front desk staff I encountered was shocking and an epic failure. Rude, abrupt and a complete absence of any empathy. After a booking mistake, not the hotel’s fault I hasten to add, was identified at check in, the (very loosely named) guest services person displayed complete ambivalence to not only the situation but also the subsequent interactions. Having tried to check in and discovered that the wrong date had been booked by mistake, I phoned my contact who had booked the room. They immediately said they’d speak to the booking agent they use to sort it for me, at which point I said to front of desk person “they’re sorting it, I’ll go and sit over there for 5 minutes” to which I received a curt (at best) response of “it’ll take more than 5 minutes” with a condescending tone and look. ‘Thanks for the reassurance and brilliant customer handling’ I said as I went to sit down. Several minutes later I got an update to say that the booking agent was speaking to Novotel Central Reservations to amend the booking and could I speak to reception, offer to give a credit card as holding security so I could at least get into a room sooner and it would be updated very soon. I approached previously mentioned front of desk person who, when I said “it is being sorted, can I give you a card to secure the room so I can check in, and they’ll update the system”, responded with another curt ‘no, you’ll need to pay in full’ and when I reiterated it was being sorted and I just wanted to get into my room, she interrupted me with an openly rude ‘the answer will be no’. An hour later, after Novotel Central reservations had point blank refused to accept the booking agent’s payment to change the room, I had to pay £95 myself for the difference in rate for the night. So, when I then made it back to reception, the late afternoon traffic now arriving to check in en masse, I tried to check-in and pay the fee myself, and, as I was explaining what had happened to another person on the team who I ended up checking in with, the original person interjected and tried to explain why I only had to pay the difference in rates and not a compete rate and she started the explanation to her colleague by saying “Mr Haines has …” My surname isn’t Haines, so not only had she shown an utter lack of any customer handling skills, but then couldn’t even get my name right. What an embarrassing way to represent the business you work for. Shocking and unacceptable. A simple mistake, no fault of the hotel, which could have been resolved simply and quickly, was made 100 times worse by a crap attitude and total disinterest in trying to find a solution or at least show some empathy. To the reception and hotel manager, if you are reading this, your staff member made my experience a complete ball ache and you need to seriously investigate the attitude that certain people you employ to apparently represent your business demonstrate. The first action that needs to happen if you do bother to read this is to train people on the concept of customer service or, better still, get rid of your bad wood and employ someone who has at least a modicum of knowledge of the concept of manners. Perhaps there’s an unused traffic cone knocking about somewhere in Canary Wharf that you could employ on your front desk instead as an inanimate object would be infinitely better qualified to deal with your paying guests than the epic failure I had to endure.

A wonderful weekend in Canary Wharf

Tripadvisor 评级 5.0/5

outofthelight Solo travel - 经 TripAdvisor 认证的评论

I had the great pleasure to stay at Novotel London Canary Wharf for an extended weekend in early April. The crew at Novotel made it a very memorable weekend in London. They are attentive, charming and service-minded - and that makes a big difference. I am hereby officially a fan. It was a busy weekend in London and the hotel was full, so as a frequent guest of ACCOR, I had been upgraded to one of their suites. I loved the Executive Room I had at my last visit but this was really something. Large - and at the same time quite cosy - and with an amazing view of the city On Saturday, a friend came over for us to check out their bar on the 38th floor, and the very positive experience continued there. Excellent atmosphere, great mixing of cocktails (we almost made it through the cocktail list) and attentive service. And of course - the view! Their selection of small dishes can also absolutely be recommended. The bar staff was very helpful with London advice far beyond the hotel itself. Loved it! I slept very well, and loved waking up to that awesome view of London. I also enjoyed their gym, which is rather small, but well equipped - and allows for a solid work-out. Next to the gym, there is a pool, and they also a sauna where one can recover from workouts and/or from exploring London by foot. If I could have wished for something, it would be a bit more storage-space for clothes (rather limited for such a large room) and maybe a coat stand in the entrance area. But those are details, I will certainly be back. Thank you to all the team members (reception, housekeeping, bar and hotel management) for your hospitality.

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其他网络用户评价我们的酒店

  • 1,424 评论 9.1/10 位置
  • 3,260 评论 7.8/10 房间
  • 2,589 评论 8.1/10 服务
  • 31 评论 7.1/10 上网
  • 1,161 评论 5.8/10 清洁度
  • 1,129 评论 7.3/10 早餐
  • 910 评论 7.3/10 设施
  • 590 评论 8.7/10 氛围

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