宜必思吉隆坡市中心酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,081 评论

保证最优惠房价
宜必思吉隆坡市中心酒店 - Image 1
宜必思吉隆坡市中心酒店 - Image 2
宜必思吉隆坡市中心酒店 - Image 3
宜必思吉隆坡市中心酒店 - Image 4
32 Jalan Yap Kwan Seng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

我们的客房

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酒店位置

宜必思吉隆坡市中心酒店

32 Jalan Yap Kwan Seng
50450 吉隆坡
马来西亚

GPS:3.163079, 101.714573

电话
传真 +60 3-2778 3300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  2,081 评论

TripAdvisor 评级  3.5/5  478 评论

位置好

客户意见评级 4.5/5

匿名 朋友住宿 - 所有已确认评论

干净卫生

Dear Guest, Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again. Thank you, Ms Vivian Chu Hotel Manager

位置好，服务好。

客户意见评级 5.0/5

匿名 情侣住宿 - 所有已确认评论

地理位置好，客房干净卫生，前台服务态度非常棒，有求必应。

尊敬的 Haiyun L.： 感谢惠赐有关下榻 ibis Kuala Lumpur City Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Vivian Chu Hotel Manager

Please improve communication between cleaning service and counter

Tripadvisor 评级 2.0/5

Connector15407605722 经 TripAdvisor 认证的评论

Everything was fine until the room checkout, our kids are having fun at infinity pool before the room checkout time and the cleanroom service came in took our kid’s clothes which place on the bed. The process to get back those clothes took around an hour and our kids have to stay naked.

Hello Sir/Madam First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian Chu Hotel Manager Aside We will investigate on missing clothes and revert back to you accordingly.

位置好 但是很吵

客户意见评级 2.0/5

匿名 家庭住宿 - 所有已确认评论

隔音太差 一夜睡不好

尊敬的 Yuting L.： 感谢惠赐有关下榻 ibis Kuala Lumpur City Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Vivian Chu Hotel Manager

Disgusting behaviour by Miss Karthiga - Worst person in hospitality business

Tripadvisor 评级 1.0/5

Sunshine19390048439 经 TripAdvisor 认证的评论

review for ibis hotel Kuala Lumpur city center for the manager Miss Karthiga. Firstly, at 3.47 am I called the hotel to check if they’ll allow a check in at 4am and check out at 12pm and the attendant said yes and quoted 100 MYR. So, I booked a cab to the hotel. Upon reaching they denied the check -in saying it’s 350 MYR. I showed the call log to which they said they assumed some day use check-in. Mind you I had confirmed the check in and check out time on the call. Even the payment details. I am a solo female traveller and I mentioned that as well. They said please wait till 10am for that. Lol. The audacity. When I said I want to speak to the manager, she didn’t come out initially and then later she comes out and shows bad attitude. Not something toh expect from a person in hospitality business. It’s 4.35 am and I kept saying I am a solo female traveller, I can’t go anywhere at this hour. She is like at 100MYR I bet you can’t get a room anywhere. Her name is Miss Karthiga and I want everyone to know that because when I told her I’ll move on from here but I need the names to leave a review, she just gave the name of the person who spoke with me on call. She said it’s his human error and my name shouldn’t be given. Not something one expects from a manager. Ibis please take some necessary steps. I am going to let everyone I know of that to never step in this ibis. It’s 5am and now I am moving to another destination and i could see the staff laughing. Mind you no one apologised. Human error they quote.

Ms AmiPalan, Thank you for your email, First, I would like to apologize for the frustration you've been experiencing recently. Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. We’re going to fix these issues and we hope you’ll visit us again. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Our Guest Experience Manager will keep in touch with you pertaining to this issue. Vivian Chu Hotel Manager

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其他网络用户评价我们的酒店

  • 3,270 评论 8.9/10 位置
  • 3,642 评论 7.1/10 房间
  • 2,665 评论 6.7/10 服务
  • 170 评论 5.1/10 上网
  • 1,829 评论 7.1/10 清洁度
  • 1,183 评论 6.6/10 早餐
  • 761 评论 6/10 游泳池
  • 688 评论 8.5/10 氛围

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