美憬阁卡尔卡松城市酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 1,338 评论

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美憬阁卡尔卡松城市酒店 - Image 1
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Place Auguste Pierre Pont, 11000 卡尔卡松, 法国

描述

酒店其他优惠

  • 这是一家历史悠久的酒店，位于中世纪古城的中心，靠近康达尔城

  • 米其林星级美食餐厅，可让您享受独特的美食体验

  • 在花园露台上还可以欣赏到城墙的景观

  • 在我们的室外泳池边以及 Cellcosmet 和 Cinq Mondes 水疗中心放松身心

  • 获得了"安心悦界"认证

我们的客房

酒店位置

美憬阁卡尔卡松城市酒店

Place Auguste Pierre Pont
11000 卡尔卡松
法国

GPS:43.205627, 2.362696

电话
传真 +33 4 68 71 50 15

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  1,338 评论

TripAdvisor 评级  4.5/5  2,297 评论

卓越奖 2024

Good hotel in a great location

Tripadvisor 评级 4.0/5

Jim J 经 TripAdvisor 认证的评论

Spent one night at this hotel and had a nice time. You can't beat the location, situated within the walls of Carcassonne. The bar lounge is a nice place for a drink and the gastronomic dinner at the restaurant was outstanding. The service throughout the hotel (check-in, bar, restaurant, etc.) was good. We were there in April so didn't get to enjoy al fresco dining but I can imagine that this hotel is very nice in the warm months as they have a lovely garden. The only thing that could have been better was our room, which felt tired and in need of updating. Despite this, I would still recommend this hotel as the overall experience was good.

Cancelled our booking in favour of a cycling team!

Tripadvisor 评级 1.0/5

susanhK7112BX 经 TripAdvisor 认证的评论

I'm still fuming that they had the audacity to cancel our booking in favour of a cycling team. No super apologetic offers for the inconvenience just cancelled in favour of another more worthy customer. The real joke is that the cancellation was months after we made it to see the tour de france! I'll never come back.

Romantic and comfortable hotel in the midst of a walled, medieval city.

Tripadvisor 评级 4.0/5

ijloewy Couples - 经 TripAdvisor 认证的评论

This is an interesting hotel right in the middle of the walled city of Carcassone. You arrive at its dedicated parking lot outside the walls of the city. Then a driver (very nice guy named Roman) takes you and your luggage up into the city in a private, electric car. The hotel is quirky. To reach our suite you had to,go up to the second floor,on an elevator, then cross over to a second building, then down two flights of stairs and down a hall to the room. However, there also is a “secret” door to the street from the hallway and you can then just walk over to the first building. Once you get used to the quirks it is easy to get to a from the room without going up and down stairs(Unless someone locks the door so you cannot get back inside). The suite was large, bright and airy with French doors onto a private patio and windows which opened easily. The staff was helpful with a concierge who mapped out a nice side trip to the eighth century abbey at St. Hilaire and told us how to get to,the pedestrian bridge in the lower city with spectacular views of the walled city above. The breakfast buffet was good with eggs cooked to order. The staff was very nice and decorated our room for our anniversary. The walled City of Carcassone is unique and beautiful and the Hotel de la Cite provided a romantic and comfortable way to enjoy it.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez, Director.

Disappointing

Tripadvisor 评级 2.0/5

sn000000py Couples - 经 TripAdvisor 认证的评论

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

Beautiful fairy tale stay!!

Tripadvisor 评级 5.0/5

Kirsten R 经 TripAdvisor 认证的评论

Beautiful hotel, perfect location and almost fairy tale atmosphere. Rooms are clean and large, beds comfortable and extra pillows available. Rooms are basically equipped, but have everything to suit basic needs. Our television worked intermittently and there was no alarm clock. Safe and fridge available with excellent towels, robes etc Restaurant is stunning!! 10 courses with the main menu…beautiful food. Extremely historic building with a few nighttime noises, but a fantastic stay! Highly recommended

Dear Madame, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet all your expectations, especially regarding the television. Allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; that's why your feedback is very important to us. Please be assured that we are taking appropriate action to resolve the issue and prevent this from happening again. We hope you will give us the opportunity to serve you better in the near future. Sincerely, Sam Richez Director

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其他网络用户评价我们的酒店

  • 665 评论 9.3/10 位置
  • 656 评论 7.8/10 房间
  • 1,003 评论 8.9/10 服务
  • 432 评论 8.7/10 食物
  • 249 评论 8.7/10 早餐
  • 85 评论 3.4/10 性价比
  • 73 评论 7/10 清洁度
  • 70 评论 9/10 游泳池

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