酒店 – 塞尔彭阿拉姆舒特拉美居酒店
Mercure 酒店 Mercure 酒店

塞尔彭阿拉姆舒特拉美居酒店

4.3/5 根据 3,805 评论
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  • 酒店覆盖 wifi 网络 WIFI/互联网连接
  • 酒店供应早餐 早餐
  • 酒店设有酒吧 酒吧
  • 酒店设有一个停车场 泊车
  • 酒店设有一家餐厅 餐厅
  • 酒店客房配备空调 空调
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保证最优惠房价 怎么运行的?
652800.00 IDR 非会员房价
652800.00 IDR 会员折扣 在预订的时候即可享受会员折扣
0.00P
预订享额外{{amount}}%优惠
在预订的时候即可享受会员折扣
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酒店及周边服务

从14h00 办理登记入住手续
从12h00 办理退房手续

服务和实用信息

付费服务
  • WIFI/互联网连接
    • 酒店内无线网络
    • 高速网络
    • 公共区提供 Wifi 上网
    • 客房内无线网络
    • 无线网络
  • 泊车
    • 私人室内停车场
    • 私人室外停车场
    • 私人安全室外停车场
    • 公共室外停车场 (付费服务)
    • 公共室内停车场 (付费服务)
    • 汽车/长途汽车停车场
    • 有照明的停车场
  • 残疾人士的便利设施
    • 行动不便专用房间
    • 轮椅通道
    • 备残疾人设施的浴室
  • 使用空调
    • 空调
    • 自动空调控制
    • 手动温度控制
    • 空调
  • SOEKARNO HATTA
  • 酒店使用的语言
    • 汉语普通话
    • 英语
  • 接待处全天候开放
  • 延迟至下午 6 点退房
  • 干洗/熨烫
  • 自动提款机
  • 行李员
  • 礼宾服务

休闲和活动

  • 游泳池
    • 游泳池
    • 室外不加热游泳池
  • 健美中心
  • 护理
    • 按摩 (付费服务)
    • 日光浴
  • 网球  (周边)
    • 室内网球场
    • 室外网球场

餐饮

  • 早餐
  • 1 餐厅
  • 2 酒吧
  • 客房服务
    • 热菜
    • 冷餐
    • 营业时间:工作日 00:00-23:59
    • 营业时间:周末 00:00-23:59

商务服务

  • 6 会议室
  • 配有客服人员的商务中心
  • 提供复印/打印服务
查看所有服务

酒店位置

酒店客房

  • 171 间客房
  • 133 间禁烟客房
  • 1 间残疾人士客房
  • 8 间相通客房
  • 室内额外成人床
  • 婴儿床
    • 空调
    • 室内保险箱
    • 自动空调控制
    • 免费室内矿泉水
    • 32英寸宽的浴室门
    • 110/120 伏交流电
    • 220/240 伏交流电
    • 电话
    • 直拨电话
    • 婴儿床
    • 自动温度控制
    • 手动温度控制
    • 客房内无线网络
    • 所有房间都备有写字台
    • 迷你型冰箱酒柜
    • 咖啡/茶冲泡设施
    • 淋浴
    • 化妆镜/放大镜
    • 浴室备有吹风机
    • 房间消防系统
    • 钥匙卡操控门锁
    • 声音烟雾报警器
    • 安全窥视孔
    • 室内烟雾报警器
    • 房间的应急信息
    • 接线员唤醒电话
酒店客房设施

酒店餐厅和酒吧

查看酒店所有酒吧
查看酒店所有餐厅和酒吧

您的会议和活动

4.3/5 AccorHotels 评级 3,805 评论

塞尔彭阿拉姆舒特拉美居酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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Xia Y. 商务住宿 - 23/07/2018 经 AccorHotels认证的评论
« 舒适,服务态度好 »

服务态度特别好,都是微笑待客,很赞

酒店已对评论作出回复
酒店已对评论作出回复

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and also sharing your positive review about your current stay at our hotel. We are very pleased to read all of your review, especially knowing that your stay was an enjoyable one. Your positive review about the staffs' friendliness and warm hospitality will be shared to the entire team to ensure that the great quality served to you remains in the future. Thank you again for your kind review. The entire team of Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Denny 商务住宿 - 13/07/2018 经 AccorHotels认证的评论
« 7.2号-4号入住 »

感觉各方面服务都很好,早餐丰富

酒店已对评论作出回复
酒店已对评论作出回复

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. It is our pleasure to know that your stay was great. Your kind words towards our quality of breakfast has been carefully noted and will be shared to our team as encouragement to strive maintain our quality. Again, thank you for staying with us during your time in Alam Sutera and we do hope to welcoming you again in the near future. Our best regards, Cyril Mas General Manager

William 单人住宿 - 09/07/2018 经 AccorHotels认证的评论

整体很协调温馨,细节管理很到位。

酒店已对评论作出回复
酒店已对评论作出回复

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are very pleased to receive your positive feedback, especially knowing that your stay was an enjoyable one and our service had met your expectation. Your perfect review will be shared to the entire team, as we believe this will encourage and motivate all the staffs to perform a better service to ensure your next stay will be a more pleasant experience. Thank you again for kind feedback. Mercure Serpong Alam Sutera is looking forward to welcoming you back at our hotel at the soonest time. Our best regards, Cyril MAS General Manager

Rita.lee 商务住宿 - 13/06/2018 经 AccorHotels认证的评论
« 舒心的住宿 »

住宿超出个人的想象!早餐非常丰富,还带有Gym和户外泳池,虽然没有时间使用,但是看到之后感觉很满意。这样的酒店服务希望多通过公众号或者社交网络进行宣传,以便更多的用户了解并选择。

酒店已对评论作出回复
酒店已对评论作出回复

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you very much for taking your valued time on sharing your feedback concerning your recent stay here. Our team are delighted to know that your stay was amazing and yet our staff able to enhanced your overall stay. It is a pleasure to hear that our food quality was great and our location able to meet your expectation. we sure your feedback will motivate our entire team to continuously maintain our quality. Once again, Thank you for choosing Mercure Alam Sutera as your stay and look forward to welcome you back in the future. Our best regards, Cyril Mas General Manager

Jianghangtong 单人住宿 - 02/06/2018 经 AccorHotels认证的评论
« 感觉不错 »

酒店人员不错,头天晚上半夜入住,第二天很早出门,酒店人员按要求准时提供了早餐,不错。

酒店已对评论作出回复
酒店已对评论作出回复

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and taking some time to share with us your review. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our best regards, Cyril MAS General Manager

Kenny 商务住宿 - 21/05/2018 经 AccorHotels认证的评论
« 挺好 »

舒心

酒店已对评论作出回复
酒店已对评论作出回复

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera... Thank you so much for taking time to share your moment with us. Glad to hear that everything we offered was met the expectation. Your review is very important for us and again, thank you so much for your kind attention hopefully we could able to welcoming you again in the near future. Thank you Our best regards, Cyril Mas General Manager

Chen I. J. 家庭住宿 - 19/05/2018 经 AccorHotels认证的评论

感覺像在家一樣輕鬆

酒店已对评论作出回复
酒店已对评论作出回复

Dear our valued guest, Warmest greetings from Mercure Serpong Alam Sutera.. Thank you so much for taking time to share your moment with us. We very appreciate to hear that you feels like at home. And this feedback has been share to all of hotel's staff to motivate them to keep the quality of service. Again, thank you and we look forward to welcoming you back here soon with another pleasure moment. Thank you. Our best regards, Cyril Mas General Manager

Vivien 商务住宿 - 11/05/2018 经 AccorHotels认证的评论
« 整体都很棒,下次去雅加达还会订;唯一不足的一点就是隔音效果有待加强 »

整体都很棒,下次去雅加达还会订;唯一不足的一点就是隔音效果有待加强

酒店已对评论作出回复
酒店已对评论作出回复

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera. We are very delighted to know that your stay was an enjoyable one. It is a pleasure knowing that you consider to come back on your next visit in Jakarta. Regarding your concern about the room soundproofer, we will definitely share this input to our engineering team for our future improvement. Thank you again for being the part of our development by sharing your review. The entire team can not wait to welcome you again at Mercure Serpong Alam Sutera. Our best regards, Cyril MAS General Manager

Nicole 商务住宿 - 15/02/2018 经 AccorHotels认证的评论
« 安全,舒适,让人很放松愉快 »

从进门的安检处就感受到工作人员的友好态度,每扫一次包包行李都会说一句Thank you 以感谢我们对他工作的配合。大门开门的服务员看到我们早早就把门开着,我们进去的时候一直对我们微笑点头,真的有一种宾至如归的感觉。前台小姐开始的时候帮我们开了一个单人房,由于我们是3个人睡单人床不太合适,所以致电前台帮我们换房,服务员也是非常nice的帮我们换好房间,并把新的房卡送到房间给我们。这里想提一点小小建议,前台服务员最好在客人办理入住的时候先询问有多少人住,需要什么房型,另外入住的每一位客人都应该登记好个人信息,这样能更方便酒店的管理,对客人的安全也更加负责。酒店设施不算很新,我们换去的双人房里,全身镜下部已经松动了,这个对住客的人身安全有一定的威胁,特别如果是带小朋友的家庭,这个希望酒店能定期检修房间内的各种设施。另外是喝水的水杯也有点不太干净的感觉,洗手间倒是各方面都挺干净的。床铺软硬适中比较舒适,但是枕头有点太高了,酒店一般都会配备4个枕头,其实可以配置2个矮的,2个高的,以方便不同客户的需求。酒店早餐品类很丰富,口味也非常好,由于我们最后一天要赶很早的飞机,来不及吃酒店的早餐,所以就把最后一天的早餐取消了,这点也是非常人性化的。总的来说,入住的这三天对工作人员的服务都非常满意。

酒店已对评论作出回复
酒店已对评论作出回复

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you very much for giving us a great score. It's really amazing to read your wonderful comment, starting from your arrival until your departure, especially that you felt "home" away from home. Regarding your concerns about hotel policy to check the number of people staying in one room and all the details of the reservation must have been mentioned earlier upon checking in, therefore we believe that we lacked information about the number of person staying in your room and that caused you feel uncomfortable. We do apologize for this matter. The rest great comment from you will be shared to the entire team in order to motivate everyone in giving a much better service and to extend your satisfaction in the future. We are looking forward to welcoming you back and seeking to give you a better experience staying at Mercure Serpong Alam Sutera. Thank you and best regards, Cyril MAS General Manager

Fanzheng 商务住宿 - 01/01/2018 经 AccorHotels认证的评论
« 非常方便舒适 »

方便舒适,前台是我见到英文最好的,沟通交流无障碍,服务也非常棒!

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Zheng F., Greetings from Mercure Serpong Alam Sutera, the gateaway of Jakarta! Thank you for staying with us during your visit to Alam Sutera and giving us great review for your stay. We are very delighted to know that your stay was an enjoyable one. It's our great pleasure to know that our front desks staffs could serve you with great communication skills. Please be informed that we will share this information to our front desk staffs to encourage them in order to improve their service and extend their great service to you in the future. The entire team of Mercure Serpong Alam Sutera seeks for another chance to serve you at our hotel and looking forward to welcoming you back soon. Happy new year 2018! Thank you and our best regards, Cyril MAS General Manager

Harry X. 单人住宿 - 15/12/2017 经 AccorHotels认证的评论
« 比较完美的入住 »

房间干净整洁、安静,早餐丰富美味,服务人员热情,硬件设施完善;只是浴巾已经使用的时间较长,已经不再柔软洁白, 如果可以缩短替换更新周期则是完美入住。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr.Harry X., Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the valued time to share your feedback. We were glad to hear that your stay was great and our facilities & service able to enhanced your stay greatly. However, please sincerely our apologized regarding your towel which is not in good condition. This feedback has been share to our department related for improvement. Again, thank you so much for being our elite member. Look forward to welcoming you again in the future. Have a nice day! Our best regards, Cyril Mas General Manager

Y. L. 商务住宿 - 15/11/2017 经 AccorHotels认证的评论
« 可以接受 »

比较满意,没有特别的地方

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr.l. Y., Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking the time to share your feedback. It is our pleasure to know that your stay was great. Your feedback will be shared to our team as motivation to strive maintain our quality. Look forward to welcoming you again at our hotel andhave a nice day! Our best regards, Cyril Mas General Manager

郭. 商务住宿 - 07/11/2017 经 AccorHotels认证的评论
« 整体服务不完善 »

1、房间设计不够人性化,使用不方便。 2、缺乏中文服务。 3、早餐没考虑中国人的饮食习惯。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. Luo Yue Hua & Mr. Guo Yong Feng, Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Our Best Regards, Cyril Mas General Manager

Kevern 商务住宿 - 06/10/2017 经 AccorHotels认证的评论
« 令人熟悉的環境 »

不錯

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr.Chang C., We were very much appreciate your feedback regarding your stay at the Mercure Serpong Alam Sutera... It is always a pleasure to receive positive feedback. We will share your feedback with our team. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and look forward for your return. A have nice day! Our best regards, Cyril Mas General Manager

王. 商务住宿 - 25/09/2017 经 AccorHotels认证的评论
« 家的感觉 »

服务周到,卫生环境好

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr.F., Warmest greetings from Mercure Serpong Alam Sutera.. We would like to thank you for taking time to share your experience with us. It such as a pleasure that you feels like at home during your time in Mercure Serpong Alam Sutera. Your compliment has been share to all of our staff for strive maintain the quality of service. Also we would like to invite you to write a review on Tripadvisor as well. Again, thank you so much and we look forward to welcoming you back here soon with another pleasure moment. Have a good day! Our best regards, Cyril Mas General Manager

Maginga 商务住宿 - 20/09/2017 经 AccorHotels认证的评论
« 舒適, 方便 »

我有要求無吸菸的房間, 但是客房內還是可以聞到殘留的煙味, 這一點希望可以改進.

酒店已对评论作出回复
酒店已对评论作出回复

Dear Ms. Sun T., Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Our Best Regards, Cyril Mas General Manager

L., C. 商务住宿 - 19/09/2017 经 AccorHotels认证的评论
« 上次住房,安排在障礙人士房,不是很洽當。我正常,該房應留給可能需要的人。 »

很好,乾淨,簡單,愉快的早餐。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr. L. Chang Yeu, Warmest Greeting from Mercure Serpong Alam Sutera We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Our Best Regards, Cyril Mas General Manager

Henry C. 商务住宿 - 28/08/2017 经 AccorHotels认证的评论
« 商务旅行好住处 »

位置很好,马路对面就是大商场,隔壁是医院,周围各种风味的参观林立,宾馆服务人员很友好,英语很流利。 泳池和健身中心很棒。

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr.Henry C., Warmest greetings from Mercure Serpong Alam Sutera.. Thank you so much for your kind review and we glad to know that you got great experience on your previous stay from check in to check out process. And if you have time you may share your moment with us on Tripadvisor as well. Once again, thank you so much and we look forward to welcoming you back here soon. Have a nice day! Our best regards, Cyril Mas General Manager

Lin H. H. 商务住宿 - 31/07/2017 经 AccorHotels认证的评论
« 非常好的飯店 »

商務旅行的最佳選擇

酒店已对评论作出回复
酒店已对评论作出回复

Dear Mr.Lin Hung-H., Warmest greetings from Mercure Serpong Alam Sutera.. Thank you for taking some of your precious time to share your recent experience with us here. We were very pleased to know that you had enjoyed the hotel with its facilities and services provided on your business trip. And we would like to invite you to write a review on Tripadvisor as well. On behalf of the team, we would like to thank you for your contribution. Have a good day! Exceptionally yours, Cyril MAS General Manager

匿名 商务住宿 - 25/03/2017 经 AccorHotels认证的评论

非常不錯!服務好周圍用餐也方便。還會再入住

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