Dear Xxxx G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex