伦敦帕丁顿美居酒店 4 星

客户意见评级 (ALL 评级) 3.7/5 974 评论

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144 Praed Street, 帕丁顿, W2 1HU 伦敦, 英国

描述

酒店其他优惠

  • 酒店获得了 Clifton 的安心悦界认证

  • 四间专用会议室，可容纳多达 35 位客人

  • 酒店内设有小酒馆风格的餐厅和 24 小时开放的健身中心

  • 步行 2 分钟即可抵达西区 Hyde 公园

  • 旁边是 Paddington 车站，15 分钟即可抵达希斯罗机场快线

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酒店位置

伦敦帕丁顿美居酒店

144 Praed Street, 帕丁顿
W2 1HU 伦敦
英国

GPS:51.516334, -0.174869

电话
传真 +44 20 7706 8800

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

FRANKIE AND BENNY S

Frankie & Benny's 餐厅从早上 7 点开始营业，确保客人可在忙碌的城市苏醒之前享用早餐。在一天结束时，餐厅还将为客人提供精致的晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  974 评论

TripAdvisor 评级  3.5/5  2,459 评论

This place is a hellhole

Tripadvisor 评级 1.0/5

cornwall100 经 TripAdvisor 认证的评论

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Dear Cornwall100, Thank you for your detailed review. We’re sorry to hear about the issues you experienced during your stay. We understand that the change from a double-bed room to two single beds was not ideal for you. We strive to accommodate our guests’ preferences and we apologize if we fell short in this instance. We’re aware of the issues with the air conditioning and the phone in your room. We’re currently working on upgrading our systems to ensure a more comfortable stay for our guests. We also acknowledge the inconvenience caused by the fire alarm and the smell of cigarettes. We’re taking steps to address these issues to provide a more pleasant environment. Regarding your concerns about data privacy, we adhere strictly to GDPR regulations and take the privacy and security of our guests’ data very seriously. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to serve you better in the future. Thank you for your stay. Kind Regards, Imed Chikhaoui

地點便利

客户意见评级 3.5/5

K. 情侣住宿 - 所有已确认评论

酒店位置非常優越，鄰近火車站、tube，往返機場非常方便。酒店前台職員、收拾房間的職員及工程人員也非常友善。房間內有雪櫃和盒裝水是很好的。晚上回到房間，覺得空氣比較侷，有一陣氣味，但房間的空調不能運作，因為想空氣流通，所以通知前台，工程人員說所有房間的空調都是不能運作，唯有給我們一把風扇，這點比較奇怪， 但我明白他是真的盡力想幫我。為著想空氣流通，我們唯有打開窗，都算可以解決了問題。洗手間的花灑杆是鬆脫的，我們要小心使用，因為怕另一螺絲鬆脫。 升降機有時不能運作， 要靠外面工程人員幫忙推門，升降機才可以上升。 希望充電插頭可以增加，因為當有3部手提電話1部電腦要充電時，便要拔掉座地燈的插頭。 整體來說，按房租費用對比，Mercure London Paddington 是值得推薦的。

Dear Tsz Ling K., Thank you for taking the time to share your experience at our hotel. We are glad to hear that you found our location convenient and our staff friendly. We understand your concerns about the air conditioning system and apologize for any discomfort you experienced. We would like to inform you that we have initiated a project to upgrade our AC system to provide a better and more comfortable environment for our guests. This is the main reason why the AC was off during your stay. We expect this project to be completed in the next couple of months. We appreciate your understanding and patience in this matter. In the future, should you experience any issues, our front desk and engineering staff are always ready to assist and provide solutions, such as fans for air circulation. We have noted your feedback about the shower rod, elevator operation, and the need for more charging plugs. We are continuously working to improve our facilities and services based on guest feedback. Thank you for recommending Mercure London Paddington. We look forward to welcoming you back after our upgrades are complete and providing you with an even better stay experience. Kind Regards, Imed Chikhaoui

Compact and comfortable

Tripadvisor 评级 4.0/5

Esme_Weatherwax Friends getaway - 经 TripAdvisor 认证的评论

We booked a couple of small doubles last minute as a stopover on the way to Heathrow. I was pleasantly surprised by the room which had everything it needed, plus some lovely complementary touches. The bed was very comfy. Great location and the lady on reception was lovely. I wouldn’t take a small double for more than a couple of nights though. Overall 3.5 stars but I’ve rounded it up!

Dear Esme_Waetherwax, Thank you for your thoughtful review. We’re delighted to hear that you found our rooms to be compact and comfortable, and that you appreciated the complementary touches. Your kind words about our staff and location are greatly appreciated. We understand that you found the small double room to be a bit tight for a longer stay. Your feedback is invaluable to us as we strive to improve our guest experience. Thank you for rounding up your rating to 4 stars. We hope to have the opportunity to welcome you back in the future, perhaps in one of our larger rooms. Kind Regards, Imed Chikhaoui

Mold and unresponsive front desk

Tripadvisor 评级 2.0/5

MarleneBoston 经 TripAdvisor 认证的评论

Unhealthy experience. Stay away! Mold on bathroom floor tile that came off on the floor mat tile. Front desk tried to tell me it was dirty grout- Line that was ok? No fan in bathroom. We were in Room 302 and the rumble from the train was evident all evening- This was not a real problem.we asked the front desk to get us a cab for the next day at 6:30 am. They confirmed it was done. Cab never showed. Morning front desk told us there was no note so he did not call it in. Good thing my friend had an Uber app or we would have missed our trip to Bath. The location was excellent which was the reason I gave 2 stars instead of one but there sre lots of options at this price point so my suggestion would be try somewhere else.

Dear Marlene Boston, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the cleanliness of your room, particularly the issue with the bathroom floor. We take cleanliness very seriously and we’re sorry that we fell short of our usual standards in this instance. We want to assure you that we have taken your feedback seriously and have already begun a project to upgrade the tiles in our rooms. This project is expected to be completed in the next couple of months. We also regret that your concerns were not adequately addressed by our front desk staff. We strive to provide excellent customer service and it’s clear we did not meet that standard in this case. We will use your feedback to improve our communication and ensure our staff are more responsive to guest concerns in the future. We apologize for the inconvenience caused by the taxi not showing up as scheduled. We understand how important reliable transportation is for our guests and we will review our procedures to prevent such incidents in the future. We’re glad to hear that you appreciated our excellent location. We strive to provide a comfortable and convenient experience for our guests and we’re sorry that we did not meet your expectations in this case. Once again, we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future. Kind Regards, Imed Chikhaoui

Brown transferable grout? Or filthy room?

Tripadvisor 评级 1.0/5

bagelobagel 商务住宿 - 经 TripAdvisor 认证的评论

I’ve stayed here a few times and for the most part, it’s fine. Close to Paddington station for sure, which is why I booked it, however, on this occasion I was pretty disgusted with the state of my room. Everything started off fine, until the morning when I stepped out of the shower. My room had clearly only been superficially cleaned because I noticed quite quickly that the brownish “grout” between the floor tiles was quickly liquified by the dampness of my feet and stained the bath mat in distinct brown lines. I was pretty grossed out by this so mentioned it to reception. I was told that I shouldn’t worry because “it’s not what you [I] think it is” and that it is simply old grout that needs replacing. Confused, I asked why an entire room of grout would suddenly disintegrate on the slight amount of moisture , I was again told to rest assured that the room was perfectly clean. So not only had I stayed in a dirty room, my concern was completely dismissed by staff who didn’t even bother to go and check on the situation while I was at breakfast. Very unprofessional in my opinion.

Dear Bagelobagel, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the cleanliness of your room, particularly the issue with the grout. We take cleanliness very seriously and we’re sorry that we fell short of our usual standards in this instance. We want to assure you that we have taken your feedback seriously and have already begun a project to upgrade the grout in our rooms. This project is expected to be completed in the next couple of months. We also regret that your concerns were not adequately addressed by our staff. We strive to provide excellent customer service and it’s clear we did not meet that standard in this case. We will use your feedback to improve our communication and ensure our staff are more responsive to guest concerns in the future. Once again, we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future. Kind Regards, Imed Chikhaoui

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其他网络用户评价我们的酒店

  • 1,008 评论 9.5/10 位置
  • 1,386 评论 4.4/10 房间
  • 887 评论 7.6/10 服务
  • 15 评论 7.5/10 上网
  • 972 评论 2.2/10 舒适度
  • 364 评论 5.7/10 清洁度
  • 307 评论 6.2/10 性价比
  • 263 评论 2.7/10 设施

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