巴厘岛努沙杜亚美居酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 491 评论

巴厘岛努沙杜亚美居酒店 - Image 1
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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 方便前往会展中心、海滩和努沙杜瓦旅游景点

  • 4 间会议室,配备最先进的会议设施

  • 前往努沙杜亚海滩和购物中心的免费穿梭巴士

  • 游泳池分为 2 个级别,由瀑布连接

  • 酒店的客房和公共区域均覆盖免费无线网络

我们的客房

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酒店位置

巴厘岛努沙杜亚美居酒店

Jalan Nusa Dua Selatan, dh Jl Terompong Lot SW 03, Badung Bali
80363 努沙杜亚
印度尼西亚

GPS:-8.80692, 115.22074

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  491 评论

TripAdvisor 评级  3.5/5  1,136 评论

Staff a credit but the building is way past its best.

Tripadvisor 评级 2.0/5

lyn p Friends getaway - 经 TripAdvisor 认证的评论

Fabulous staff - only too happy to help with everything you may need, but sadly many other reviewers have stated the issues with the hotel. The state of the pool, tiles and safety rails, damp smelling rooms and lack of cleanliness. I dropped a lipstick on the floor which rolled under the bed - warning - do not look under the beds - dirt, discarded clothes, flip flops and assorted rubbish. Private beach had around 15 - 20 sun beds but only one parasol between them. Most guests who arrived on the hotel shuttle at 10.00am went back on the next shuttle at 11. Great pizzas made to order by the pool but the pizza oven gave off black soot which then sprinkled itself across the pool. Many other issues which clearly management are aware of but don't seem able to fix! Very sad to not be able to rate this hotel as the staff do work very hard but it needs serious investment to make essential repairs, and there are much better options in the area.

Dear Lyn P, Thank you for sharing your detailed feedback about your experience at our hotel. While I'm pleased to hear that you found our staff to be fabulous and eager to assist, I'm deeply sorry for the issues you encountered during your stay. Your comments regarding the state of the pool area, room cleanliness, lack of amenities at the private beach, and other maintenance issues are concerning, and I apologize for the inconvenience and disappointment they caused. I want to assure you that we take guest feedback seriously, and we are committed to addressing these issues promptly. Our management team will be investigating each of the issues you mentioned to implement necessary improvements and ensure a better experience for our guests in the future. Your feedback is invaluable in helping us identify areas for improvement, and I appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Best Regards, Ketut Iriana General Manager

Will Never Stay Again!

Tripadvisor 评级 1.0/5

DayTrip61704427819 经 TripAdvisor 认证的评论

Photos must be years old are are in NO way reflective of the state of this hotel today! We stayed December/January and tried to transfer to another Hotel but no vacancies over New Year/Xmas period! Have stayed in Mercure Sanur often and loved it! Thought we would try Nusa Dua this time! Mercure Nusa Dua was more than extremely disappointing. Pictures on site are not reflective of this hotel. Hotel needs a complete renovation. Wished we had read the hotels own website reviews before booking. On arrival given 2 rooms we did not book - had booked pool level rooms and had confirmed 9 months prior. On arrival told there was a mix up! After threat of contacting general manager suddenly the rooms we booked became available! Whole hotel especially Pool and pool area including sun beds need big renovation. Decking, false lawn falling apart and piles of tiles coming off pool daily Cabana bed support beams over pool are rotting and underneath support beams not connected and hanging off. Safety rail on top pool - some support struts are missing and some are not connected at all. All around the pool is a safety hazard especially for kids. Can't attached video evidence (file too big) of safety railing support strut missing and another unattached! Curtains were mouldy and dirty - had to ask for bed to be made up again due to dirty and blood stained sheets being put on bed. Air conditioner in one of our rooms leaking water - told to just turn it off and was not fixed prior to our checking out - Bali in rainy season without Air con not acceptable! Cancelled New Year Eves Dinner and all remaining pre-booked breakfasts due health concerns about how the restaurant was.

Dear Valued Guest, Thank you for choosing Mercure Nusa Dua, Bali, Indonesia, and for sharing your detailed feedback with us. We appreciate your valuable insights into your recent stay, and we sincerely apologize for any inconveniences you encountered. We are genuinely sorry to hear about the issues you faced, including the mix-up with room assignments, the condition of the pool area, and the cleanliness concerns. Your feedback is crucial to us, and we take your comments seriously as we continuously strive to improve our services and facilities. Regarding the safety concerns around the pool area, we are conducting a thorough assessment of the situation and will take immediate action to address any potential hazards. The well-being of our guests is our top priority, and your observations will guide us in implementing necessary improvements. We also apologize for the state of the curtains, bed sheets, and the air conditioning issue. Rest assured that we will work with our housekeeping and maintenance teams to rectify these issues and ensure a more comfortable and pleasant experience for our guests. Your decision to cancel the New Year's Eve Dinner and remaining pre-booked breakfasts is regrettable, and we understand the impact these concerns had on your overall stay. We genuinely appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations with the improvements we implement based on your feedback. Best regards, Ketut IRIANA General Manager

BAD FACILITY AND SERVICE.

Tripadvisor 评级 1.0/5

YOLLIE1999 经 TripAdvisor 认证的评论

When the bathroom was used, the sewer couldn't run smoothly and one room flooded with water from the bathroom till the balkon which is literally means our room flooded with water within minutes. Even though housekeeping cleaned our room that afternoon. It should be cleaned after cleaning and if there is a clogged, the should know about it and cleaned it so that when guests use the bathroom in the evening after a long day, the water doesn't flood out of the bathroom. It seems like the room is not cleaned by housekeeping properly because the other than the clogged bathroom, our daily water is not refilled. When I complained to the receptionist, the response was very casual and there is no urgency like this accident often happened. The water is literally flooded from the bathroom until the window near balkon which is beside the lampside. What if there is electric shock from short-circuiting of light switches and water. The hotel can only apologize later on. The funny thing is when we are in a hurry to move our things to a new room, the bell boy delivered the card, it turned out that the card was NOT WORKING. HAHAHA What a way to test someone’a patience. At night, after being tired of traveling around Bali and wanting to take a shower and then sleep, instead you had to clean things in your room to move rooms plus you were pranked by the card not working. Service is VERY UNSATISFACTORY and NOT PROFESSIONAL AT ALL. When we want to ask for another room for the next day so that we can be close to our young grandchildren, instead the GUEST, which is us, was told to ASK the receptionist tomorrow if there is a room available tomorrow. Can't your front office system check when guests on that floor will check out? If it’s not true then it seems that the staffs are too lazy to check it and HELP the guest. I dont think this is the facility and service that WE the GUEST expect from a 4 star hotel in Bali. For the other guest, I think you can try another hotel if you expect good service during your stay in BALI.

Dear Yollie1999, Thank you for bringing your recent experience at Mercure Bali Nusa Dua to our attention. We sincerely apologize for the inconveniences and challenges you faced during your stay, and we appreciate your detailed feedback. We are deeply sorry for the plumbing issue that led to water flooding in your room. This is certainly not the experience we aim to provide our guests, and we understand the seriousness of the situation, especially with regards to potential safety hazards. Our maintenance team is currently investigating and addressing the plumbing problem to ensure such incidents do not occur in the future. Regarding the housekeeping concerns, we are disappointed to hear that the cleanliness of your room did not meet our standards. Rest assured, we are taking immediate action to review our housekeeping procedures and provide additional training to our team to prevent such oversights. We also apologize for the inconvenience with the room key card. This issue should not have occurred, and we are reviewing our procedures to ensure it does not happen again. Your frustration in this matter is entirely justified, and we are committed to improving this aspect of our service. In response to your request for a room closer to your young grandchildren, we understand the importance of accommodating family needs. We are actively reviewing our room allocation process to ensure a more proactive approach to guest requests. Please allow us another opportunity to make amends and provide you with the experience you deserve. If you plan to visit again, we would be honored to ensure a seamless and enjoyable stay for you and your family. Thank you for bringing these matters to our attention, and we appreciate your understanding. Best regards, Ketut Iriana General Manager

Memorable stay!!! @MercureBaliNusaDua

Tripadvisor 评级 5.0/5

riskifitrayana Couples - 经 TripAdvisor 认证的评论

Thank you for the great service especially for Front Office & Housekeeping team who prepared our honeymoon treats. We are happy staying at mercure bali nusa dua. Clean bedroom and good hospitality... Thank youu and we will be back soon!!!!

Dear Riskifitrayana, Thank you for choosing Mercure Bali Nusa Dua for your special occasion, and we are absolutely delighted to hear that your stay was memorable! Our Front Office and Housekeeping teams were thrilled to be a part of making your honeymoon special, and we're overjoyed to know that you were happy with the service, clean bedrooms, and hospitality provided. Your kind words mean the world to us, and we are grateful for the opportunity to contribute to such a special moment in your life. We look forward to welcoming you back soon for another wonderful stay at Mercure Bali Nusa Dua. If there's anything else we can assist you with or if you have specific preferences for your next visit, please feel free to let us know. Thank you once again for choosing Mercure Bali Nusa Dua, and congratulations on your honeymoon! Best regards, Ketut Iriana - General Manager

Wonderful

Tripadvisor 评级 5.0/5

Len C 经 TripAdvisor 认证的评论

The rooms were clean, very comfortable, Front desk staff is extremely efficient, pleasant and helpful, bigthanks for ms reya she’s very understand what we need, sorry to bother you with a ton of questions. the breakfast was good, beautiful gardens, they have a free suttle going to their private beach. I highly recommend this hotel for anyone visiting bali. thank you mercurebali

Dear 511lenc, Thank you for choosing Mercure Bali for your stay, and we are truly grateful for your wonderful feedback. We are delighted to hear that you had a fantastic experience and that our rooms, front desk staff, and services met your expectations. Special thanks for mentioning Ms. Reya's exceptional service. We are thrilled to have team members like her who go above and beyond to make our guests feel comfortable. Your appreciation means a lot to us. We're glad you enjoyed the breakfast, the beautiful gardens, and the convenience of the free shuttle to our private beach. Recommending our hotel is the highest praise we could receive, and we truly appreciate your kind words. If you ever have more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to the pleasure of welcoming you back on your next visit to Bali. Thank you once again for choosing Mercure Bali. Best Regards, Ketut iriana General Manager

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其他网络用户评价我们的酒店

  • 275 评论 8.5/10 位置
  • 775 评论 5.2/10 房间
  • 718 评论 8.2/10 服务
  • 20 评论 8.3/10 上网
  • 418 评论 5.2/10 清洁度
  • 359 评论 6.1/10 设施
  • 316 评论 6.4/10 早餐
  • 312 评论 3.6/10 舒适度

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