牛津东门美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 892 评论

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牛津东门美居酒店 - Image 1
牛津东门美居酒店 - Image 2
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73 High Street, Oxfordshire, OX1 4BE 牛津, 英国

描述

酒店其他优惠

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

我们的客房

酒店位置

牛津东门美居酒店

73 High Street, Oxfordshire
OX1 4BE 牛津
英国

GPS:51.752201, -1.249124

电话
传真 +44 1865 794163

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 穿梭巴士
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店
  • 客房服务

EASTGATE BRASSERIE

非合约照片

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  892 评论

TripAdvisor 评级  4.0/5  1,871 评论

Rough place to stay!

Tripadvisor 评级 2.0/5

WENDYVAN Couples - 经 TripAdvisor 认证的评论

This is probably the worst hotel I’ve ever stayed in. The only reason I gave it a 2 star rating is that the staff is very kind and tried very hard to be accommodating. Our room is awful, dirty walls, old carpet, etc. if you sit up on the bed, your head hits the ceiling. Also, the thermostat is broken and is extremely hot. The air conditioning in this room doesn’t work. To be honest - I am miserable.

A last minute stay in Oxford

Tripadvisor 评级 3.0/5

bo80 Couples - 经 TripAdvisor 认证的评论

We decided to purchase a Wowcher deal and we were pleasantly surprised. Good points- friendly staff, good location and we were given a privilege room (we weren't told so we didn't know the drinks in the fridge were included). The room was located at the front if the hotel with a view of the main street. Nice to have windows that opened too! Not so good- it does look a bit tired and the corridors were incredibly hot! Some noise at night but we get that as location is in the center. Breakfast....if we had paid we would've been very disappointed, it was just ok. Food and drinks (coffee) not hot and poor selection of continental. It just felt a bit disappointing. If we stayed again we would eat somewhere else. Nice to have bottle of wine thrown in and able to take to the room. We had a great night in Oxford and the hotel is in a good location but is just seems a bit tired and the breakfast could do with a revamp!

Midweek break

Tripadvisor 评级 4.0/5

vix360 Couples - 经 TripAdvisor 认证的评论

The hotel was very pleasant and we found the staff extremely friendly and helpful, we had a couple of minor issues which were dealt with immediately, we felt like nothing was too much trouble. We stayed in the coach house and were very happy with our room which was tidy, spacious and comfortable. Breakfast was the usual buffet and we ate well before leaving for a day of sight seeing for which the hotel was perfectly placed

Hi Vix, Thank you very much for taking time to post your review of your recent experience. Great to see that you found the team to be friendly and helpful. Your room in our coach house met with your expectations and our location was what you wanted for your visit to Oxford. Thank you for choosing to stay with us and hope you would do so again next time you are in the area. Kind regards Jason General Manager

A 4 night stay

Tripadvisor 评级 3.0/5

78henricle Couples - 经 TripAdvisor 认证的评论

Very poor value for the price we paid. Some problems with the room (shower, tub, smaller than expected)

Dear 78henricle, Thank you for choosing us for your four night stay in Oxford. Sorry that you felt you did not receive value for money as we certainly aim to be most competitive for our city centre location. I do hope that the problems encountered were brought to our attention during your stay and if so am sure that they would have ben addressed. Thank you for choosing to stay with us on this occasion. kind regards Jason General Manager

0/5 - Better off at Travel Lodge!

Tripadvisor 评级 1.0/5

7Marilyn 经 TripAdvisor 认证的评论

The only good thing about this hotel is the location. Just spent two nights at The Mercure Eastgate and were very disappointed with many aspects. We paid £170 per night. The bedrooms and corridors are in need of refurbishment. Quite frankly we have never seen such dull, badly lit and poorly decorated corridors. Our bedroom was a reasonable size but badly needed refurbishment - paintwork on the doors, doorframes, windows and walls was chipped and scruffy. The window frames look as though they haven’t been cleaned for years. The furniture and wardrobe doors were marked, chipped and scuffed. The air conditioning did not work and the windows could only be opened a couple of inches. The bed needs replacing and the quality of the duvet, pillows and bedding were the cheapest we have ever experienced in any hotel we have ever stayed at. We requested different pillows which were supplied for night 2. One of the towels was frayed. Now to breakfast! The so-called continental breakfast was very poor - the small selection of cold meats and cheese were dry (probably because the selection had been displayed for an hour or more and uncovered), the minimal selection of croissant and ‘pastry’ had either been baked the night before or very early that morning. Stogey and dry! The ‘hot’ breakast was extremely poor due to the fact that none of it was hot!!!!! The scrambled egg was rubbery, congealed and cold. We left it after two mouthfuls! We complained to the restaurant manager who assured us that our breakfast the next morning would be cooked to order. However this didn’t go exactly to plan as no one came to take our order, but instead plated up full breakfasts suddenly arrived. Unfortunately most of the breakfast items were left because once again it was not hot enough. No staff approached us to check if we were satisfied. We had given up by this time. We checked out and sat for a short while in the lounge area. We attempted to use the toilets in this area only to find the door had not been unlocked by staff. We then had to ask reception to unlock the toilet door. Staff appear to be disinterested and untrained. In all we were extremely disappointed with the hotel facilities and staff. We definitely would not recommend the hotel to anyone.

Dear Marilyn, I am disappointed to read your review and for not having had the opportunity to discuss your stay with you in person. It is certainly not our aim to fail to meet our guest expectations. We do have a programme of planned maintenance which we conduct and we are working through all our rooms continuously. I am sorry that on this occasion breakfast was not as you would expect and we are working on improving our display and equipment for our hot items, this is one of our priorities. I am sure if you did return your experience would demonstrate an improvement. Kind regards Jason General Manager

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其他网络用户评价我们的酒店

  • 681 评论 8.9/10 位置
  • 860 评论 6.3/10 房间
  • 695 评论 8.3/10 服务
  • 20 评论 5.4/10 上网
  • 355 评论 6.6/10 早餐
  • 247 评论 5.4/10 清洁度
  • 222 评论 5.2/10 食物
  • 155 评论 5.1/10 性价比

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