曼彻斯特诺顿庄园美居水疗酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 520 评论

曼彻斯特诺顿庄园美居水疗酒店 - Image 1
曼彻斯特诺顿庄园美居水疗酒店 - Image 2
曼彻斯特诺顿庄园美居水疗酒店 - Image 3
曼彻斯特诺顿庄园美居水疗酒店 - Image 4
Manchester Road, Castleton, OL11 2XZ 罗奇代尔, 英国

描述

酒店其他优惠

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

我们的客房

酒店位置

曼彻斯特诺顿庄园美居水疗酒店

Manchester Road, Castleton
OL11 2XZ 罗奇代尔
英国

GPS:53.581386, -2.175206

电话
传真 +44 1706 516781

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  520 评论

TripAdvisor 评级  4.0/5  2,145 评论

卓越奖 2024

Really lovely stay.

Tripadvisor 评级 5.0/5

Sam G 经 TripAdvisor 认证的评论

The service was brilliant throughout our stay. We asked if we stay a spare night as we had a change of plans. They we very accommodating. Parag helped us out massively.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with Parag & rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. on a personal note Parag will be delighted to learn your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Worst Mercure Hotel

Tripadvisor 评级 1.0/5

georgemU2881HB 商务住宿 - 经 TripAdvisor 认证的评论

Ramma the manager is a nightmare not caring about his guest’s safety wellbeing or the consequences of drug use at the hotel

Dear George, Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Carols great

Tripadvisor 评级 5.0/5

Clare C 经 TripAdvisor 认证的评论

Lovely food and beautiful room and grounds to the hotel. I would return with my family. I would recommend to others as a relaxing place to come and enjoy a weekend. Next time I will bring a swimming costume to enjoy the facilities in the spa area.

Dear Clare, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with Carol & our team. I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

The best staff

Tripadvisor 评级 5.0/5

John J 经 TripAdvisor 认证的评论

I have been at this hotel a couple of times due to my job and their such good facilities (swimming pool, jacuzzi, saunas, and comfortable rooms and beds). All the staff are always very friendly, however I have to mention my experience with Andriea. I have never seen such a professional, hard worker, attentive and kind person... she served my meals in the restaurant always with a friendly smile, and she also checked me in at the spa reception with exactly the same manners and smile. This made my day. I guess she probably works in both sections of this hotel, and she deserves all the best. Her customer service is outstanding. Thank you for all your recommendations and to remember my food order (exactly how I like ...incredible!) I highly recommend this hotel. The views before the sunset are a must.

Dear John, How lovely of you to take the time to write such a fantastic review of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services & Andreia, will be trilled to learn your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Avoid being dropped off, or dropping off at this hotel

Tripadvisor 评级 1.0/5

DavefromWhitefield 经 TripAdvisor 认证的评论

Beware, this hotel uses a firm called Parking Eye to monitor vehicles entering the grounds of the hotel and leaving. I was dropping off my wife and mother in law and stopped outside the reception for unloading. I was on the grounds of the hotel for a total of 10 minutes. I received a demand for money from Parking Eye. I refused to pay them and was summonsed to a court hearing at which point they dropped their case. The stay was ruined by the actions of these people. A year of legal wrangling over being in the grounds with my car for only 10 minutes. Be warned, this could happen to you. This is what Mercure thinks of its customers.

Dear Dave Thank you for this review. You could have avoided all of this, if you simply followed the instructions displayed. In total, there are 26 A1 size posters in car park asking all patrons to register car details at reception. It takes less than 30 seconds to register car details at reception Vs dealing with legal warnings from Parking eye for an year long. From our side, we kept more than required awareness inside & outside our hotel. Regards, Rama Arimilly. General Manager.

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其他网络用户评价我们的酒店

  • 162 评论 9.1/10 位置
  • 602 评论 6.9/10 房间
  • 631 评论 8.1/10 服务
  • 13 评论 5.1/10 上网
  • 324 评论 8.4/10 运动休闲
  • 230 评论 6.7/10 清洁度
  • 212 评论 7.6/10 早餐
  • 151 评论 5.4/10 氛围

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