Dear Mr. L., We very much appreciate your kind comments and delighted that the overall experience of your stay was to your satisfaction. We look forward to welcoming you back in the near future. Kind Regards, Robin Solomon Hotel Director

Dear M.Y., Thank you for taking the time to tell us about your experience at the ibis Dubai Al Barsha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robin Solomon Hotel Director