马拉喀什 Hivernage 诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 941 评论

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Rue Haroun Errachid, Quartier de l'hivernage, 40020 马拉喀什, 摩洛哥

描述

酒店其他优惠

  • 每间客房都提供迷你酒吧

  • 免费无线网络

  • 酒店设有 Bazz'Art 餐厅

  • 位于时尚的希弗内吉区中心地带

我们的客房

酒店位置

马拉喀什 Hivernage 诺富特酒店

Rue Haroun Errachid, Quartier de l'hivernage
40020 马拉喀什
摩洛哥

GPS:31.622722, -8.002278

电话
传真 +212 5244-24541

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 空调
  • 早餐
  • 酒吧
  • 客房服务

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  941 评论

TripAdvisor 评级  3.5/5  2,049 评论

Kind staff, good business location …

Tripadvisor 评级 4.0/5

Littlereddragon 经 TripAdvisor 认证的评论

I think previous reviews are very harsh. I enjoyed my stay very much at the Novotel Hivernage. I was there staying for a conference - it was ideally located and I found the staff very friendly, warm and helpful. The room was large and fine for my needs and the pool area when I got to it on my last fay was delightful. I was staying solo and so it was lovely to be spoken to and made welcome rather than ignored. Yes the decor may be a bit tired but this is the company’s issue to deal with and not the staff’s fault at all. Thank you for everything.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Poorly Designed!

Tripadvisor 评级 3.0/5

Bashir N 经 TripAdvisor 认证的评论

The good: very nice staff and great location near some fantastic restaurants. Pool area was fantastic. Also, the breakfast was very good and had nice options. The bad: The layout of our hotel room was probably the dumbest I have ever seen in my life. The room itself was not small, but for some reason, the toilet room was smaller than an airplane bathroom. I'm slightly above average in height and I could not comfortably sit in the bathroom. I don't get why the room would be designed like this. In fact, I started to use the lobby bathroom. In addition, the hotel is extremely outdated and things are falling apart. The tile in our room was cracking, the buttons on the elevator were coming off, the carpets looked 20 years old, and so many other issues. Overall, I think the hotel needs a major renovation.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Absolutely Filthy

Tripadvisor 评级 1.0/5

Zoya A 经 TripAdvisor 认证的评论

Absolutely awful and must be avoided at all costs. The service was so poor, the hotel is outdated and needs and revamp. The towels need replacing as they are in a bad way. In the first night they could not find our booking and accommodated us in a ground floor dingy room with filthy carpets. I was adamant it was the staff quarters. The third bed was not made up despite asking the several times. In the end we made the bed ourselves. The following day they moved us to the 4th floor however no apologies and claimed it was the agents fault. Even then they gave us a city view and not the poolside with balcony. The hotel does not live up to a 4* international chain of hotels. It’s pretty embarrassing. They have the sister hotel Sofitel across the road which looks far more appealing.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Great location, but some areas for improvement

Tripadvisor 评级 4.0/5

savvy_dave 经 TripAdvisor 认证的评论

Having read the negative reviews, I was somewhat nervous about staying at the Novotel. It was February half term holiday, though, and hotel prices were sky high in Marrakesh. In the end we were generally happy with the hotel and it was a comfortable stay. As others have noted, reception staff are not very friendly or welcoming, however all the other staff we met were super nice. The room, whilst somewhat aging, was a good size and had a nice little balcony over looking the pool. The AC didn't seem to cool much, so this could be a big issue in the summer. Bed was comfy, shower was good and the WIFI worked well. Breakfast in the bar area off the lobby was very good, with a nice range of fresh juices, breads pastries and cakes, hot items and Arabic dishes. This was a good start to the day. By hotel standards the bar was quite popular in the evenings (inside and on the terrace). Location is perfect; an easy 20 minute walk to Djemaa El Fna, but yet in the peaceful neighbourhood of Hivernage. Several good bars and restaurants a short walk away. I recommend Le 6 for both French and Moroccan food, in a lively bar type atmosphere.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

A mix bag!

Tripadvisor 评级 3.0/5

Vratz J 经 TripAdvisor 认证的评论

This hotel has so much potential but unfortunately the staff is letting it down. we arrived here in the night with our little son after booking and paying in advance but they did not find our booking. The reception lady (name starting with A) is very impolite and made us pay again for the whole thing. However, we later sorted out with the agency we used to book for this hotel and they sent all the confirmation codes etc. The room was nice, clean and spacious but there is no air conditioning. We couldn't sleep a single night due to the heat. The beds are comfortable but the pillows are rock hard. For early risers there are not many breakfast options available but if you would like to go after 9, there is better service. However, most hot food is being used repeatedly as left overs. The birds constantly feed on the food items which are uncovered. I mostly found the whole place always clean but the paintings in the reception freak me out. they should reconsider their decor. The hotel is very conveniently located form the main bazaar and many restaurants nearby. We ordered room service almost every night and it was always timely and tasty. The pool is nice and clean but its never warm enough for anyone to be able to take a dip at any time of the day. I believe there are some better options available in the area for the same price.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 396 评论 9/10 位置
  • 590 评论 5/10 房间
  • 771 评论 7.8/10 服务
  • 10 评论 4.5/10 上网
  • 317 评论 4.9/10 舒适度
  • 270 评论 6.7/10 早餐
  • 233 评论 5.3/10 清洁度
  • 170 评论 4.5/10 氛围

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