伦敦希思罗索菲特酒店 5 星

客户意见评级 4.5/5 36,912 评论
伦敦希思罗索菲特酒店
在地图上看
+ 20 服务
预订此酒店

1

人数
儿童的年龄
保证最优惠房价 怎么运行的?

雅高乐雅会

免费:成为会员

预订此酒店时:

  • 我获得了等级积分和奖励积分

  • 我可以使用我的奖励积分

  • 我享受礼遇

  • 我可以享受会员价

您已经达到最多 6 家最喜欢酒店的上限,在添加新的酒店之前,请删除一家最喜欢的酒店。

酒店其他优惠

  • 连通世界的通道

  • 高街定制时装集会和活动

  • 在豪华环境中恢复精神,焕发活力

酒店及周边服务

从 14h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 使用空调
  • 接待处全天候开放
  • 提前入住/延迟退房
  • 干洗/熨烫
  • 精品店/购物
  • 行李员
  • 礼宾服务
餐饮
  • 早餐
  • 3 餐厅
  • 2 酒吧
  • 客房服务
休闲和活动
  • 健美中心
  • 护理
商务服务
  • 55 会议室
  • 配有客服人员的商务中心
  • 提供复印/打印服务

酒店位置

伦敦希思罗索菲特酒店

Terminal 5
London Heathrow Airport
TW6 2GD
伦敦
英国

电话: +442087577777

传真: (+44)20/87577701

联系电子邮件

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • National Express :   Heathrow T 5

  • Piccadilly Line :   Heathrow T 5

  • 乘飞机

    LONDON GATWICK 达到 38公里 / 23.61 英里

  • 乘飞机

    LONDON HEATHROW 达到 0公里 / 0 英里

  • 乘飞机

    LONDON STANSTEAD 达到 48.28公里 / 30 英里

  • 乘火车

    HEATHROW EXPRESS T5 达到 0.16公里 / 0.1 英里

  • 乘火车

    HEATHROW TERMINAL 5 达到 0公里 / 0 英里

  • 乘火车

    LONDON PADDINGTON 达到 25.26公里 / 15.7 英里

  • 乘火车

    LONDON ST PANCRAS 达到 18.4公里 / 11.43 英里

  • 乘火车

    LONDON WATERLOO 达到 29.93公里 / 18.6 英里

GPS :51.4735, -0.4915

我们的客房

605 间客房都完美地融合了高端科技和典雅的设计。豪华床具、迷你冰箱、办公区、免费无线网络和隔音窗为您带来时尚的酒店生活体验。酒店设有连通房,是全家在希斯罗的理想下榻之处

经典房,配备 1 张大床

  • 最多人数: ‌3
  • 面积: 从 26
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

经典房,配备 2 张单人床

  • 最多人数: ‌3
  • 面积: 从 26
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

高级房,特大床

  • 最多人数: ‌3
  • 面积: 从 28
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

高级房,配备 2 张单人床

  • 最多人数: ‌2
  • 面积: 从 28
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

豪华房,配备 1 张特大床

  • 最多人数: ‌3
  • 面积: 从 32
  • 客房内的无线网络
  • 高速网络
  • 自动唤醒电话
  • 直拨电话(...)

豪华双床房,配备 2 张单人床

  • 最多人数: ‌2
  • 面积: 从 32
  • 客房内的无线网络
  • 高速网络
  • 自动唤醒电话
  • 直拨电话(...)

豪华俱乐部客房,可使用索菲特俱乐部,配备 1 张特大床

  • 最多人数: ‌3
  • 面积: 从 32
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

普通套房 - 大房间配备特大床和沙发床,可使用米勒西姆俱乐部酒廊。

  • 最多人数: ‌4
  • 面积: 从 35
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

尊享套房 - 设有 1 间卧室和 1 间起居室,可使用米勒西姆俱乐部酒廊。

  • 最多人数: ‌4
  • 面积: 从 54
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

歌剧院套房 - 设有 2 间卧室和 1 间起居室,可使用米勒西姆俱乐部酒廊。

  • 最多人数: ‌6
  • 面积: 从 95
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

帝王套房 - 设有 2 间卧室、起居室和餐厅,可使用米勒西姆俱乐部酒廊。

  • 最多人数: ‌6
  • 面积: 从 165
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 自动唤醒电话
  • 电话(...)

酒店餐厅和酒吧

LA BELLE EPOQUE

美食类型: 法式

在 3 次荣获 AA 玫瑰勋章奖的美食餐厅尝尝带亚洲风味的美味法国菜。提供快捷午餐、包房和主厨私房菜。

午餐

12:00 - 14:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:00 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

VIVRE - L'EXPERIENCE DES SAVEURS

美食类型: 主题菜式

这家极富创意的希斯罗餐厅的开放式厨房设有熟食店和热锅、烧烤架、披萨和甜点站,就像一个国际美食展台。在户外享用时令肉食、鲜鱼和素食,再配上一杯啤酒或上等葡萄酒,更是锦上添花。

晚餐

17:30 - 22:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

TEA 5

美食类型: 咖啡厅

坐在这家希斯罗茶馆的沙发上,从来自世界各地的 31 种茗茶中随心选择。茶馆全天候营业,全年无休,供应咖啡、冷饮、便餐和自制糕点,是非正式会议或安静休息的好去处。

午餐

07:00 - 18:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

07:00 - 18:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

LA BAR PARISIEN

Photo non contractuelle / Strictly non binding

Le Bar Parisien 酒吧诚邀您来此体验巴黎的奢华、魅力和乐趣。这里提供别致的酒吧体验,你可在此品尝经典和时尚鸡尾酒、大量各式杜松子酒以及独一无二的精选葡萄酒和香槟。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

SPHERE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

抢眼的冰岛装饰和壁炉给这间伦敦希斯罗广受欢迎的酒廊吧带来了更多的活力。酒吧提供体育赛事电视直播,期间供应鸡尾酒、葡萄酒、生啤、小吃以及酒馆风味美食。

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:55

  • 最大面积:1,309 平方米

  • 最大容量:1,300 个人

  • 最大宴会容量:1,000 个人

了解更多信息


伦敦希思罗索菲特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

AccorHotels 评级 4.5/5

36,912 评论

客户意见评级 4.5/5

匿名 朋友住宿 - 29/05/2019 经 AccorHotels认证的评论

房间干净整洁,酒店餐厅的食物也很好吃

Dear Mr X., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

整体体验很不错的酒店,值得入住

客户意见评级 4.5/5

B 家庭住宿 - 03/04/2019 经 AccorHotels认证的评论

1、房间宽敞整洁,安静,设计现代,卫生干净;2、在办理入住询问早餐时,前台并没有直接告知通用的人均17.5磅的自助早餐餐厅,而是推荐了一个房间45磅的行政酒廊,而所谓的含下午茶,下午茶除了一点饼干,并没有什么食物可取用;(但是退房时跟前台说明了,前台也给予了退款);3、入住时提出安排高楼层,但前台未告知高楼层需要加收45英镑,在退房账单上显示有房间升级费用,后经BOOKING介入给予了退款。

Dear Ms F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

乾淨舒適的住宿

客户意见评级 4.5/5

Linliying 单人住宿 - 02/03/2019 经 AccorHotels认证的评论

酒店位置理想,房間舒適,工作人員親切有效率

Dear Ms Y., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

舒适且便捷

客户意见评级 4.5/5

单人住宿 - 15/12/2018 经 AccorHotels认证的评论

服务非常好,协助我预约了次日的用车。房间非常棒,设施也很好

Dear Mr. Z., Thank you very much for taking the time to review your stay with us. I am very delighted to read that you enjoyed your stay with us and we do hope to see you in a near future. Kindest regards, Raquel Nogueira Guest Relations Manager

感觉方便。

客户意见评级 4.5/5

F. 家庭住宿 - 07/12/2018 经 AccorHotels认证的评论

机场快线下来后,找酒店位置遇到了一些麻烦。入住后整体感觉不错,双人间的床略小了一点,窗子不能打开通风有点遗憾。

Dear Mr F., Thank you for taking the time to share your feedback and for choosing our hotel. I am pleased to learn that you enjoyed your overall stay with us. We do have a range of room types for guests to choose from, your bedroom was booked as a Classic Queen with a queen bed, the next category of Superior King has a larger bed. We are also unable to open windows in our hotel due to the proximity to the runway. I can assure you that any air coming through windows would not be fresh and we do not want to make any of our guests uncomfortable from inhaling aeroplane fumes. Thank you again and we hope to welcome you back in the future. Sincerely, Jane Perie Quality & Brand Manager H6…

第一次没感受会员的待遇

客户意见评级 4.5/5

C. Y. 商务住宿 - 27/09/2018 经 AccorHotels认证的评论

第一次没感受会员的待遇

Dear Mr C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel London Heathrow, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siobhan Mullan Guest Relations

总体感觉良好

客户意见评级 4.5/5

Shanghaiman 单人住宿 - 08/09/2018 经 AccorHotels认证的评论

内部设施不错,机场内部非常方便。

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to learn you had a nice stay with us and all our facilities have met your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. H., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow

位置最好的酒店

客户意见评级 4.5/5

匿名 家庭住宿 - 04/09/2018 经 AccorHotels认证的评论

离T5航站楼最近可以步行到达,很安静很舒服的酒店

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clifford Coutinho Guest Relations Executive

舒適溫馨

客户意见评级 4.5/5

Lu 朋友住宿 - 21/08/2018 经 AccorHotels认证的评论

房間非常大,擺設舒適簡單,會再選擇入住。

Dear Ms Han L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clifford Coutinho Guest Relations Executive

如果在希思罗机场转机,Sofitel是最好的选择

客户意见评级 4.5/5

匿名 家庭住宿 - 18/08/2018 经 AccorHotels认证的评论

T5有专门的通道直达酒店,房间大,床也非常舒适,环境安静,我们在转机空隙得到了很好的休息。酒店服务也很到位,入住,结账手续都非常快捷,顺畅。

Dear Jing L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to read that you found your check - in and checkout process to be efficient. Also that our location was convenient for you directly located at Heathrow Terminal 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nerissa Baracho Guest Relations Executive

服务很好

客户意见评级 4.5/5

Elaine W. 家庭住宿 - 10/06/2018 经 AccorHotels认证的评论

除了床有点太软 加床不太好以外 其他都不错

Dear Wing Mun W., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that the bed was a bit soft; please allow me to express my sincerest apologies. I have escalated your feedback to our Housekeeping Manager.At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clifford Coutinho Guest Relations Executive

非常好的地点

客户意见评级 4.5/5

山. 家庭住宿 - 08/06/2018 经 AccorHotels认证的评论

酒店就在航站楼对面,非常方便天天赶飞机。

尊敬的 Lan Q.: 感谢惠赐有关下榻 Sofitel London Heathrow 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Siobhan Mullan Guest Relations

东西丢失

客户意见评级 4.5/5

L. 商务住宿 - 27/02/2018 经 AccorHotels认证的评论

checkout时电动牙刷忘记在洗手间,打电话过去说第二天给我电话,然后就一直没有联系。打电话过去各种推诿,这么简单的事情,一直没有解决。唉。

Dear Junwei L., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that you had to call 5 times to get through to Housekeeping to ask about your left behind Toothbrush; please allow me to express my sincerest apologies. I have escalated your feedback to the concerned Managers, who will investigate and take necessary action. My colleague from housekeeping has informed me that she has emailed you directly regarding the Toothbrush. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clifford Coutinho Guest Relations Executive

這是一間服務很好的飯店

客户意见评级 4.5/5

Choco.t 单人住宿 - 09/01/2018 经 AccorHotels认证的评论

我覺得房間插卡稍的部分可以離浴室的門遠一點 因為如果門關大力一點的話 卡就會離開插卡稍 而整間房間就會因為卡離開卡稍而沒有電. 希望可以改善

Dear Ms. T., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. Whilst I am glad to note that you had a good overall stay with us, I do regret about the confusion with the room lights; please accept my apologies for any inconvenience caused. For all your future stays we will provide you with two room keys, in order for you to keep one in the electric panel for your lights and one to have it with you. Also, please feel free to contact me by e-mail gu… and I will personally ensure that your stay is a relaxing and enjoyable. Thank you again for sharing your experience and we hope to welcoming you back soon. Sincerely, Lavinia Pincu Guest Relations Executive

隔音非常好!

客户意见评级 4.5/5

Chang,ys 家庭住宿 - 27/10/2017 经 AccorHotels认证的评论

離機場可以走路就到,方便且格外安靜且非常舒適的飯店

Dear Yu-szu C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow

非常舒适

客户意见评级 4.5/5

X. Y. 单人住宿 - 16/09/2017 经 AccorHotels认证的评论

离机场很近,客房舒适

尊敬的 Y. X.: 感谢惠赐有关下榻 Sofitel London Heathrow 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Nerissa Baracho Guest Relations Executive

为什么不给我登记积分

客户意见评级 4.5/5

Seushine 家庭住宿 - 17/08/2017 经 AccorHotels认证的评论

酒店不错,较现代,就是餐饮服务不太符合亚洲人胃口

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am however sorry to read that the food served in our Restaurant did not fully meet your expectations. We take all feedback very seriously and your comments will certainly be used to ensure are offering the best possible service to every guest. Thank you again for sharing your experience, and we hope to see you again soon at Sofitel London Heathrow. Sincerely, Christopher Knights Guest Relations Executive
客户意见评级 4.5/5

匿名 单人住宿 - 22/03/2017 经 AccorHotels认证的评论

位置绝佳,尤其是如果乘坐英航,绝对是不二选择,员工热情,态度很好,早晨丰富,如果平时的时间再长一些就更好了。

客户意见评级 4.5/5

匿名 家庭住宿 - 17/10/2016 经 AccorHotels认证的评论

很不错的体验,就是餐厅早上早点有点简单。

客户意见评级 4.5/5

匿名 商务住宿 - 26/09/2016 经 AccorHotels认证的评论

很不错的酒店

我们最新的 20 评论

合作伙伴包含 TripAdvisor

我们位于周边的其他酒店

我们位于 伦敦 的所有酒店