伦敦圣詹姆斯索菲特酒店 5 星

客户意见评级 4.7/5 11,623 评论
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保证最优惠房价 怎么运行的?

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酒店其他优惠

  • 伦敦西区的隐秘珍宝

  • 距离皮卡迪利马戏场、Trafalgar 广场和白金汉宫仅几分钟路程

  • 归隐,静养,重获新生

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 代客泊车
  • 残疾人士的便利设施
  • 按需婴儿看护
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 提前入住/延迟退房
  • 洗衣房
  • 换汇
  • 行李员
  • 礼宾服务
餐饮
  • 早餐
  • 1 餐厅
  • 2 酒吧
  • 客房服务
休闲和活动
  • 健美中心
  • 护理
  • 按需婴儿看护
  • 水上游览
商务服务
  • 14 会议室
  • 自助商务中心
  • 提供复印/打印服务
信息短信

Sofitel London St James is undergoing an exciting design transformation until the end of 2019.  From mid-February until May, an alternative food and beverage venue will be available with selected offerings.

酒店位置

伦敦圣詹姆斯索菲特酒店

6 Waterloo Place
SW1Y 4AN
伦敦
英国

电话: +442077472200

传真: (+44)20/77472210

联系电子邮件

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • PICCADILLY CIRCUS :   6路.9路.15路.23路

  • THE HAYMARKET公交车站 :   6路.9路.23路.15路

  • WATERLOO PLACE公交车站 :   6路.9路.15路.23路

  • PICCADILLY CIRCUS :   BAKERLOO LINE地铁线

  • PICCADILLY LINE :   PICCADILLY LINE PICCADILLY CIRCU

  • 乘飞机

    伦敦城市机场 达到 10公里 / 6.21 英里

  • 乘飞机

    希思罗机场 达到 24公里 / 14.91 英里

  • 乘飞机

    盖特威克机场 达到 46公里 / 28.59 英里

  • 乘直升机

    LONDON HELIPORT 达到 7公里 / 4.35 英里

  • 乘汽车

    M1 达到 4公里 / 2.49 英里

  • 乘汽车

    M20 达到 9.5公里 / 5.9 英里

  • 乘汽车

    M4 达到 8公里 / 4.97 英里

  • 乘火车

    ST PANCRASS 达到 2.5公里 / 1.55 英里

  • 乘火车

    滑铁卢站 达到 2公里 / 1.24 英里

  • 乘火车

    维多利亚站 达到 2.5公里 / 1.55 英里

GPS :51.50732, -0.132397

我们的客房

在我们的 183 间豪华伦敦酒店客房内,体验艳丽的色彩方案、绒毛般柔软的豪华床具、先进的高科技和爱马仕 (Hermès) 洗浴用品。只需预订连通房,就能轻松享受家庭房的便利。

经典房,配备 1 张大床

  • 最多人数: x2
  • 面积: 从 23
  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 音响扩展坞座
  • 擦鞋机(...)

高级房,配备 1 张大床

  • 最多人数: x2
  • 面积: 从 26
  • 景色: 位于庭院旁边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 音响扩展坞座(...)

豪华房,配备 1 张特大床

  • 最多人数: x3
  • 面积: 从 32
  • 景色: 位于庭院旁边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 音响扩展坞座(...)

豪华房,配备 2 张单人床

  • 最多人数: x3
  • 面积: 从 32
  • 景色: 位于庭院旁边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 音响扩展坞座(...)

特级豪华房,配备 1 张特大床,可欣赏滑铁卢广场或蓓尔美尔街美景

  • 最多人数: x3
  • 面积: 从 32
  • 景色: 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 音响扩展坞座(...)

家庭房,配备 1 张特大床,带沙发床的独立起居室

  • 最多人数: x3
  • 面积: 从 49
  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 擦鞋机
  • 自动唤醒电话(...)

普通套房,配备 1 张特大床,设有休闲区,可欣赏滑铁卢广场或蓓尔美尔街美景

  • 最多人数: x3
  • 面积: 从 35
  • 景色: 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 音响扩展坞座(...)

尊享套房,配备 1 张特大床,设有独立起居室,可欣赏滑铁卢广场或蓓尔美尔街景观

  • 最多人数: x3
  • 面积: 从 60
  • 景色: 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 音响扩展坞座(...)

圣詹姆斯套房,配备 1 张特大床,设有独立休闲区和用餐区,可欣赏滑铁卢广场美景

  • 最多人数: x3
  • 面积: 从 79
  • 景色: 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 音响扩展坞座
  • 擦鞋机(...)

歌剧院套房,配备 1 张特大床,设有独立休闲区和用餐区,可欣赏滑铁卢广场美景

  • 最多人数: x3
  • 面积: 从 109
  • 景色: 位于城市边 *

* 视情况而定

  • 客房内的无线网络
  • 高速网络
  • 浴袍
  • 咖啡/茶器具
  • 音响扩展坞座(...)

酒店餐厅和酒吧

Wild Honey St James

美食类型: 小酒馆/小餐馆

Launching in late May 2019. Taking Anthony Demetre's reimagined Wild Honey and bringing it to St James... A restaurant and bar offering the finest seasonal British produce and contemporary French cooking.

ST JAMES BAR

Photo non contractuelle / Strictly non binding

St James 酒吧正在重新设计,将于 5 月重新营业。这家安静舒适的伦敦酒吧除了供应鸡尾酒和高档香槟之外,还提供品种繁多的葡萄酒和烈酒。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

THE ROSE LOUNGE

Photo non contractuelle / Strictly non binding

新鲜的玫瑰和现场竖琴音乐为这间舒适的伦敦餐厅和茶馆营造出美妙的氛围,生动的粉红色和红色厚实座椅构成一个漂亮的空间。安静交谈或者浏览藏书时喝点香槟,那就再惬意不过了。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:14

  • 最大面积:195 平方米

  • 最大容量:200 个人

  • 最大宴会容量:120 个人

了解更多信息
伦敦圣詹姆斯索菲特酒店 会议室


伦敦圣詹姆斯索菲特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

AccorHotels 评级 4.7/5

11,623 评论

相当不错!

客户意见评级 4.7/5

Kaijie Y. 情侣住宿 - 14/02/2019 经 AccorHotels认证的评论

房间布局精致,合理,卫生间非常漂亮。家具、床上用品和洗漱用品的质量非常高,足以匹配其在伦敦市场的定位。总体来说非常棒!

Dear Mr y., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

服务周到

客户意见评级 4.7/5

L. 商务住宿 - 01/02/2019 经 AccorHotels认证的评论

前台在满足客人需求方面做得很好。

Dear Mr L., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

非常舒适的一次入住

客户意见评级 4.7/5

C. Q. 家庭住宿 - 14/01/2019 经 AccorHotels认证的评论

酒店风格仿古,特别的味道,地理位置很好,服务热情周到,非常满意的一次入住,以后来伦敦还会再住这里

Dear Mrs C., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

每个人都很亲切

客户意见评级 4.7/5

C. 家庭住宿 - 20/11/2018 经 AccorHotels认证的评论

绝佳的位置,从进门开始每个人都很亲切,房间稍小

Dear Mr C., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. It is always a pleasure to receive high scoring. I will share your positive impressions with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James
客户意见评级 4.7/5

T. 情侣住宿 - 25/10/2018 经 AccorHotels认证的评论

位置非常好,行李员很帅很热情

Dear Mrs T., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

物有所值

客户意见评级 4.7/5

Polo 情侣住宿 - 24/10/2018 经 AccorHotels认证的评论

非常棒,服务比较到位

Dear Mr J., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

我在欧洲自由行最好的酒店

客户意见评级 4.7/5

郭. 情侣住宿 - 16/10/2018 经 AccorHotels认证的评论

#携程旅行#5.0分,索菲特伦敦圣詹姆士酒店(Sofitel London St James) 值得推荐。我在携程旅行发表了一篇酒店点评,分享了我的真实入住体验,小伙伴们快来围观~,https://m.ctrip.com/webapp/hotel/oversea/remarkshare?hotelid=21…&commentid=25…

Dear Mr G., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

理想的飯店

客户意见评级 4.7/5

匿名 家庭住宿 - 24/09/2018 经 AccorHotels认证的评论

不錯

Dear Mr Hungming, I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I also wanted to let you know that the brand Sofitel is running for British Travel Awards for the Best International Luxury Hotel Brand and Best UK Luxury Hotel Brand. May I kindly ask you to vote for us for the award through the following link: http://britishtravelawards.com/btaform.php?nomLink=115 . I thank you in advance for your support. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

总体还可以,但房间设计不方便。

客户意见评级 4.7/5

匿名 情侣住宿 - 08/09/2018 经 AccorHotels认证的评论

房间干净,服务不错。都是房间设计不合理,插座很少,床的两边都没有,非常不方便。桌子上摆放东西过多,有点杂乱。另外,入住当天花瓶里的玫瑰有些都烂了。

Dear Mrs Z., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. I am terribly sorry to hear that the layout of your room was absolutely not to your standards. I can see that you have booked your stay through www.booking.com . May I suggest you to book your next visits directly with us? This will certainly prevent any future disappointment. Again so so sorry for the inconvenience caused, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

感受非常好

客户意见评级 4.7/5

C. 家庭住宿 - 03/09/2018 经 AccorHotels认证的评论

酒店的前台以及其他服务人员都非常的专业和贴心

Dear Mr C., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

英国之行最满意的酒店

客户意见评级 4.7/5

Yiyu Z. 家庭住宿 - 28/08/2018 经 AccorHotels认证的评论

很喜欢索菲特的服务和整体的设施,房间不大但设施都很精致,床也一如既往地舒适。卫浴用品品质很好,我们都很喜欢。感谢酒店给我13岁的孩子免费提供了早餐。

Dear Mrs Z., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming the family back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James
客户意见评级 4.7/5

Rosie C. 家庭住宿 - 23/08/2018 经 AccorHotels认证的评论

服务态度都很好 就是有的房间较小

Dear Mrs L., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. It is always a pleasure to receive high scoring. I will share your positive impressions with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

完美的住宿体验

客户意见评级 4.7/5

Han C. 家庭住宿 - 23/08/2018 经 AccorHotels认证的评论

酒店地理位置十分优越,距离主要景点和商业街基本可以步行前往。酒店服务周到,前台会主动带客人进入房间并介绍主要设施和使用方法。门童非常热情有礼,在如何规划地铁路线方面为我们提供了很多建议,并主动为我们一家三口拍照留念。周到的服务使我们一家在刚到达伦敦时就感受到这个城市的良好氛围。特别需要称赞的还有酒店提供的早餐,种类虽然不是很多,但精致可口,体现出了酒店的整体管理里风格和水平。

Dear Mr C., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much for your support. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

贴心的服务

客户意见评级 4.7/5

Yi Z. 朋友住宿 - 13/07/2018 经 AccorHotels认证的评论

一开始住了一间房,厕所对着床,同去的朋友很介意,反应了情况后第二天就换了一间,很满意。飞机晚点了一天,加住了一天还给了折扣。各种服务都很满意,地理位置也好。美中不足就是床太窄了。

Dear Mrs Z., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I am very sorry to hear about the size of your twin beds which didn't suit you. I am afraid we do not have room for 2 double beds in a bedroom. Thank you again for your feedback and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

完美的体验

客户意见评级 4.7/5

Lyu J. 朋友住宿 - 12/07/2018 经 AccorHotels认证的评论

酒店的位置和服务都完美及无可挑剔。 从入住时的前台接待,每天早晚2次的客房服务,到退房时行李寄存等各种服务的忙碌门童,无一不彰显出酒店超高水平的管理及专业素养,我们住了5晚,享用了早餐和下午茶,所有的体验都达到我们的期待之上,毫不犹豫打满分! 伦敦是一个充满魅力的城市,希望能很快回来并再一次入住贵酒店,也会尽力推荐来伦敦的朋友入住此地! 完美~

Dear Mrs j., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much for your support. Thank you for recommending Sofitel London St James and I look forward to welcoming you back. Sincerely, Nicolas Pesty General Manager Sofitel London St James

交通便捷,服务优质

客户意见评级 4.7/5

田. 商务住宿 - 10/07/2018 经 AccorHotels认证的评论

酒店的地理位置非常好,到哪里步行或者地铁都很方便。床品也很舒服,但是早餐有点简单。

Dear Mrs T., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. It is always a pleasure to receive high scoring. I will share your positive impressions with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I am however concerned with your low grade for breakfast at The Balcon. I would very much appreciate it if you could give me some indications on how we could have enhanced your experience? Thank you in advance for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

交通便利、飯店設施舒適、服務人員親切

客户意见评级 4.7/5

Yi-jie, L. 情侣住宿 - 13/04/2018 经 AccorHotels认证的评论

十分舒適且值得推薦的好酒店

Dear Mr L., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. It is always a pleasure to receive high scoring. I will share your positive impressions with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

设计精美的历史建筑里的奢华酒店,良莠不齐的服务态度应该得到改善!

客户意见评级 4.7/5

Miss Q. 情侣住宿 - 27/02/2018 经 AccorHotels认证的评论

1,地理位置无可挑剔:步行可达Buckingham Palace、Westminster Abbey、Big Ben、Covent Garden等著名旅游景点, 毗邻Bond Street、Oxford street、Regent Street、Mayfair等伦敦最著名的购物和美食区,旁边就是Chinatown, 傍晚还可以散步去旁边的剧院区看西区著名的音乐剧;周边地铁发达,距British Museum、Victoria and Albert Museum、harrods等只有2-3站车程,交通非常便利;出酒店左转约200米还可以乘坐big bus观光巴士畅游伦敦。2.酒店本身是栋维多利亚时期的历史建筑,内部设计颇有法式浪漫风情,同时又融合了英式的优雅格调,尤其喜欢大堂陈设与下午茶厅的装饰色彩以及每层楼的花艺陈设,每部电梯内部色彩迥异,独特却不张扬。房间内的设计,既保持了英伦的贵气古朴,但也不缺少现代的元素,大本钟元素的壁纸与这座城市的气质相得益彰,智能播放器美观实用,音质纯正。洗手间的墙壁和地砖均才用瓷砖铺设,黑白颜色的搭配更好地凸显了老式的伦敦,相比奢华的大理石,我倒更喜欢这样一份古朴,所有开关都用金色镀铬装饰和点缀,整体简洁品质。3.床品舒适与清洁:索菲特引以为傲的SOFITEL MYBED™床具,在这次旅行中并未让我感受到如它所描述的那样舒适和柔软,至少在伦敦的两次入住中(第一次入住9晚,第二次入住2晚),并没有我在去年7月份入住巴黎的Sofitel Paris Le Faubourg时感受得那么舒适,不过羽绒枕头的回弹还是不错。在第一次入住9晚的房间里床围是绿色的丝绒,设计尊贵漂亮,但是遗憾的是,我们在入住的时候发现床围上有白色不明粘稠物体,但是惊讶的是它并没有得到清洁和处理。4.房间清洁与夜床服务:酒店在欢迎的环节上做得非常细致和完美,玫瑰花瓣、甜品都做得非常用心,每日的夜床茶点也很精美,尤其是classic music FM的古典音乐非常棒,每次回到房间时,都会被飘荡的美妙音乐所感染。有的服务员会格外认真打扫房间,甚至把我的化妆品都摆得整整齐齐,但也有个别服务生会打扫得比较潦草,甚至忘记更换沐浴液。5.餐饮体验:早餐和下午茶都不错,尤其这里下午茶的巴黎女人套餐非常美味。但是早餐时工作人员的态度良莠不齐,有一位男服务生只要出现的时候就会特别热情,甚至在第二天就学会用简单的中文来接待我们,这样的服务生真是酒店的骄傲。但是也有一些人却很糟糕,我们甚至遭遇了一场非常不愉快的经历。在第一次9晚的入住期间,有一天早上去用餐时,在我们已经被一名女服务生引导至座位时,有一位男服务生却突然出现并阻止我们坐在这里,理由是一会要有人来,于是把我们安排到非常拥挤的一张桌子上,可是在整个早上我们在用餐过程中那个区域除了有一对夫妻来用餐之外,一直空着。我们对那位男服务生不礼貌的拒绝态度表示强烈的不满。最糟糕的是,在接下来的用餐中,在我的omelet中,居然有一根头发,我的先生把服务生叫过来,他们当时都承认了这个过错,但却并未为他们的过错有任何的歉意和表示。这是我认为让索菲特酒店在我心中大打折扣的一次。6.礼宾服务:行李员和门童都非常敬业,第一次入住后离开伦敦前往巴黎的那天,酒店周边戒严,行李员推着我们的箱子陪我们走了好几条街去打车,非常感谢他们对工作的热情和对客户的重视。遗失在酒店的衣物也被很好地保管和交还给我本人,还有替我们完好和安全地寄存了一个行李箱。在这一点上,他们非常认真和严谨。 总结:这是一个本来可以做得更好的酒店,因为我觉得一个好的酒店应该是一个服务水平保持高度至臻完美的酒店,而不是总是让我感到服务生在服务和态度上的的良莠不齐,虽然我很感谢再次入住时酒店为我们所升级房型,但是我依然觉得在服务上应该引起更高的重视。毕竟一晚3000多人民币的酒店,客人更希望得到的是一种宾至如归的感受,而绝非只是对一栋历史建筑的参观。

Dear Mrs F., I thank you for taking the time to fill out our online guests satisfaction survey following your stay at the Sofitel London St James. Please allow me to express my sincerest apologies for the hair you have found in your omelet. This is indeed unacceptable. Please rest assured that I will take the appropriate measures in order to avoid any future re-occurrence. Again so so sorry for the inconvenience caused. Thank you for sharing your experience, and I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

地理位置优越 服务优良

客户意见评级 4.7/5

韩. 家庭住宿 - 27/02/2018 经 AccorHotels认证的评论

下次伦敦还会入住的 喜欢你们接待人员超标准的英文 孩子突然生病也得到你们很了解的医生服务和卡片问候 很贴心 推荐的医生也很给力

Dear Mr H., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I would very much appreciate it if you could also share your positive comments on TripAdvisor through the following link, http://bit.ly/SofitelTripAdvisor. Thank you very much. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James

温馨舒适

客户意见评级 4.7/5

Hao Y. 商务住宿 - 26/02/2018 经 AccorHotels认证的评论

尊贵奢华

Dear Mr Y., I very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back to Sofitel London St James. Sincerely, Nicolas Pesty General Manager Sofitel London St James
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