伦敦圣詹姆斯索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 3,223 评论

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伦敦圣詹姆斯索菲特酒店 - Image 1
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6 Waterloo Place, SW1Y 4AN 伦敦, 英国

描述

酒店其他优惠

  • 由 Pierre-Yves Rochon 精心设计的客房

  • "安心悦界"认证代表我们的清洁和防护标准

  • 标志性的美食体验，包括由 Anthony Demetre 主厨领衔的烹饪团队为您制作的米其林星级美食

  • 位置优越，信步可达伦敦的优质景点

  • Grade II listed building with original features

我们的客房

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酒店位置

伦敦圣詹姆斯索菲特酒店

6 Waterloo Place
SW1Y 4AN 伦敦
英国

GPS:51.50732, -0.132397

电话
传真 +44 20 7747 2210

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  3,223 评论

TripAdvisor 评级  5.0/5  437 评论

卓越奖 2024

First class stay

Tripadvisor 评级 5.0/5

surjb Couples - 经 TripAdvisor 认证的评论

Me and the wife stayed for her Birthday. The hotel is located in a great location. The whole team we met have been friendly and polite, doorman, receptionist etc all very friendly and smiling . Miriam showed us around the hotel and its facilities, continued to show us our room, all knowledgeable, friendly and polite throughout. Room was nice and clean. We had a wonderful time at the hotel. We will definitely be back.

Bad weekend to stay at this overpriced hotel

Tripadvisor 评级 2.0/5

EMJensen007 经 TripAdvisor 认证的评论

My entire interaction with this hotel got off to a bad start. As it was the London Marathon the weekend that I wanted to stay there (which I have no interest in) the hotel deemed it appropriate to raise prices by more than 45%. I was initially offered a Superior Room for £1,232 for 2 nights for the weekend - the following weekend the same room was available for £847. That's excluding breakfast. However, as this was the weekend of my wife's birthday & our wedding anniversary, in a central location where we already had numerous arrangements & after many rounds of time-consuming negotiation, a price of £950 was agreed. Still £100 above what one would deem to be the 'normal' rate. The room itself, 420, was tiny & very poorly laid out. Where to begin. 1) there was a very big TV but no way to plug one's own HDMI cable into it as is was affixed so close to the wall that it was impossible to get into the back 2) the TV was so big that there was no place for a mirror 3) there was no decent sized desk to put one's laptop & anything else on. It was also positioned right in front of the TV. So if you wanted to do any work, one was in the way of the TV. 4) there was no dressing table in addition to no mirror 5) the way that wall should have been laid out was, the fridge & the tea/coffee-making facilities should have been closer to the end. 6) A much larger desk area should have been in place, which could double up as a dressing table. The dressing table should have a mirror and the TV didn't need to be as big for the size of room. 7) The wardrobe was way too big as well & absolutely filthy up top. I was going to put my bag on top of the wardrobe (to give me more space in the room) but when I saw how much dirt & dust there was on top of the wardrobe I decided otherwise. 8) There was no view. The room faced the back & inwards - the main view was of a crane. 9) I will say that one of the staff on reception, Jasmine, was very attentive

Bonjour, Thank you for sharing your review. We are pleased to hear that you found our team, particularly Jasmine, to be attentive during your visit for your special occasion, as we strive to offer an exceptional level of service. We regret to hear about your dissatisfaction with the room pricing due to the special event of the London Marathon finishing nearby. Our hotel pricing reflects the high demand during such city-wide events and is in line with the industry standards. However, we understand that any increase can be disconcerting and we are grateful for the opportunity to have reached an amicable agreement for your stay. Thank you for sharing your constructive feedback on the room's layout and amenities designed by Pierre Yves Rochon, it is disappointing to learn that the room did not meet your expectations, and we are truly sorry for any inconvenience caused by the design elements. We offer a range of room options and suggest considering our premium luxury rooms or suites for extra space and a street view. Our central location means we are surrounded by buildings, and we are sorry that the view from your superior room did not meet your expectations. Our housekeeping team normally prides itself on high levels of cleanliness, and to hear your feedback is concerning. Please be assured that this is not indicative of our usual high standards and this has been addressed accordingly, please accept our sincere apologies. Your feedback is greatly appreciated as it helps us to improve, we look forward to the chance to welcome you back again in the future, and we'd be delighted to provide a complimentary room upgrade to ensure your utmost comfort. Sincere apologies and best wishes, Marie-Paule Nowlis, General Manager

The best and most memorable hotel experience I’ve ever had in all of my travels.It exceeded my expectations.

Tripadvisor 评级 5.0/5

Cynthia M 家庭住宿 - 经 TripAdvisor 认证的评论

Everything was perfect. It was the best and most memorable hotel stay I’ve ever had in all of my travels.One thing that stood out the most was that we were checked in way much earlier than the regular check in time.I truly will come back in the future.

Bonjour, Thank you for this positive review of your recent stay. We are delighted that Sofitel London St James stood out as the most memorable hotel in all your travels. It is our pleasure to ensure that every stay with us is exceptional, and knowing we exceeded your expectations fills us with great pride. We were thrilled that the early check-in was possible on this occasion and contributed to a seamless experience making such a positive impact on your stay. Your eagerness to return is the highest compliment we could receive, and we eagerly anticipate your next visit. We look forward to welcoming you back on many more occasions. Merci, Marie-Paule Nowlis, General Manager

Great Place to stay in London

Tripadvisor 评级 5.0/5

World_Travel_Guru101 经 TripAdvisor 认证的评论

Service is excellent, Rooms are great & the Location is as good as it gets. Pret - Groceries - Theatres all located close by. Breakfast is also very good, although a tad bit $$$ Public transportation easily accessible within a few minutes walk.

Bonjour, Thank you for this great review. We are thrilled to hear that our service met your high expectations and that you found our rooms to be of a great standard. It is also heartening to know that our central location contributed positively to your London experience. Please rest assured that we strive to provide a breakfast experience that is reflective of the quality and variety offered, including the finest British produce and a selection of French pastries. Your mention of the convenient access to public transportation is much appreciated and we're glad it enhanced your stay with us. Thank you for choosing Sofitel London St James, and we look forward to the pleasure of welcoming you again. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager

London’s best hotel

Tripadvisor 评级 5.0/5

jamescA3758BK 经 TripAdvisor 认证的评论

Having had a superb stay at Christmas I return for breakfast from time to time and catch up with the staff. It is simply the best hotel in London. The food is first class, the service impeccable and a wonderful atmosphere in peaceful surroundings. A special mention to Kritika and Ned who attend to everything. Many thanks. James Collins

Bonjour, We are thrilled to receive your complimentary remarks. It is heartwarming to know that you hold our hotel in such high regard, especially following your delightful experience over the Christmas period. Our commitment to providing first-class service and cuisine is unwavering, and we are pleased that this has resonated with you. Your special mention of Kritika and Ned is also greatly valued, and we will ensure that your kind words are passed on to them. Thank you once again for considering us the best hotel in London. It is our guests' satisfaction that drives our passion for excellence in hospitality at Sofitel London St James. We look forward to seeing you again soon. Warm regards and merci, Marie-Paule Nowlis, General Manager

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其他网络用户评价我们的酒店

  • 894 评论 9.9/10 位置
  • 1,003 评论 8.4/10 房间
  • 1,711 评论 9.4/10 服务
  • 11 评论 6.8/10 上网
  • 393 评论 7.9/10 舒适度
  • 375 评论 8.8/10 早餐
  • 322 评论 9.4/10 氛围
  • 311 评论 8/10 食物

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