Pullman Melbourne on Swanston 5 星

客户意见评级 4.2/5 8,440 评论
+ 19 服务
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酒店其他优惠

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • 204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.

  • The Club Lounge and Private Dining Room 1954 located on Level 15, offering breathtaking views.

  • BoomRoom Boxing for a solo workout or group fitness, or simply do nothing at all.

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 14h00 办理登记入住手续

从 11h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 按需婴儿看护
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房付费服务
  • 干洗/熨烫
  • 换汇
  • 行李员
  • 礼宾服务
餐饮
  • 早餐
  • 1 餐厅
  • 客房服务
休闲和活动
  • 健美中心 (周边)
  • 按需婴儿看护
商务服务
  • 1 会议室

酒店位置

Pullman Melbourne on Swanston

195 Swanston Street
3000
墨尔本
澳大利亚

电话: +61396634711

传真: (+61)3/96637447

联系电子邮件

从 14h00 办理登记入住手续

从 11h00 办理退房手续

  • Skybus :   Southern Cross Station

  • ACLAND STREET :   TRAM 16 ACLAND STREET

  • MELBOURNE UNIVERSITY :   TRAM 3 MELBOURNE UNIVERSITY

  • TOORAK ROAD :   TRAM 8 TOORAK ROAD

  • 乘飞机

    AVALON 达到 60公里 / 37.29 英里

  • 乘飞机

    TULLAMARINE 达到 25.01公里 / 15.54 英里

  • 乘船

    SPIRIT OF TASMANIA 达到 4.51公里 / 2.8 英里

  • 乘船

    YARRA FERRY TERMINAL 达到 1.61公里 / 1 英里

  • 乘直升机

    MELBOURNE HELIPAD 达到 1.61公里 / 1 英里

  • 乘汽车

    HUME HIGHWAY 达到 8.05公里 / 5 英里

  • 乘汽车

    MONASH FREEWAY 达到 4.2公里 / 0.31 英里

  • 乘汽车

    WESTGATE FREEWAY 达到 6.44公里 / 4 英里

  • 乘火车

    FLINDERS STREET 达到 0.5公里 / 0.31 英里

  • 乘火车

    SPENCER STREET 达到 1.61公里 / 1 英里

GPS :-37.812876, 144.96526

我们的客房

墨尔本斯旺斯顿雅高美爵酒店提供市中心的高雅住宿,是想找墨尔本酒店的游客的不二之选。入住这家时尚墨尔本酒店的客人可从高级房等各种客房和 套房中随心选择。每间客房都布置精美,空间宽敞,配备各种设施,包括可收看 Foxtel 频道和付费电影的液晶电视、DVD 播放机和 DVD 库、微波炉以及有线和无线上网。

单间公寓,配备 1 张特大床

  • 最多人数: 2
  • 面积: 从 36
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

高级房,配备 1 张特大床

  • 最多人数: 3
  • 面积: 从 40
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

经典房,配备 1 张大床

  • 最多人数: 2
  • 面积: 从 33
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

豪华房,配备 1 张特大床

  • 最多人数: 2
  • 面积: 从 40
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

高级房,配备 2 张大床

  • 最多人数: 4
  • 面积: 从 36
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

行政高级间(1特大床)

  • 最多人数: 2
  • 面积: 从 36
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

行政间(1特大床)

  • 最多人数: 2
  • 面积: 从 40
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

豪华套房,配备 1 张特大床

  • 最多人数: 2
  • 面积: 从 48
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 直拨电话(...)

经典房

  • 最多人数: 2
  • 面积: 从 36
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 直拨电话
  • 迷你酒吧

酒店餐厅和酒吧

EVA'S RESTAURANT & BAR

美食类型: 美食

Hidden away from the streets of Melbourne, Eva's embodies the enigmatic character of the leading lady Eva Erdi. Known for her welcoming nature, elegant flair and appreciation of a good Martini.

您的会议和活动

我们的会议室

  • 会议室数量:1

  • 最大容量:26 个人

了解更多信息


Pullman Melbourne on Swanston 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

AccorHotels 评级 4.2/5

8,440 评论

装修的噪音实在是让人难以忍受

客户意见评级 4.2/5

J. H. 商务住宿 - 29/10/2019 雅高酒店已确认评论

酒店在装修,白天噪音太大。从大堂到所住楼层需要从大街上走出去100米左右,体验不是特别好。电梯不需要刷卡就可以到达住宿楼层,安全性存在风险。

Dear J. H., Thank you for sharing your review and please accept our apologies that we were unable to provide you with a thoroughly comfortable & enjoyable stay due to our current refurbishment. I am pleased to advise that this will be completed by the end of this month and we truly hope that we can still look forward to welcoming you back to our hotel in the near future. Sincerely, Alex Mihardja Operational Project Manager

性价比很高,地理位置极其优越

客户意见评级 4.2/5

家庭住宿 - 15/07/2019 雅高酒店已确认评论

整体非常好,房间也足够大,位置优越。早餐的粥味道略怪异。。。还有就是离开那天一早楼上就有很大的噪音。

Dear 林, Many thanks for recently staying with us & for providing a great insight into a few aspects of your stay, I will personally be discussing your concerns to our relevant Department Heads and we look forward to welcoming you back to our hotel on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

房间隔音不好

客户意见评级 4.2/5

Cathy 朋友住宿 - 28/03/2019 雅高酒店已确认评论

提前到达,提前给了房间,非常满意。只是房间是个连通房,所以隔音不好,早餐每天没有变化,住多几天就吃腻了,而且品种不多,需要改进

尊敬的 Cathy: 感谢惠赐有关下榻 The Swanston Hotel Melbourne Grand Mercure 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Nick Phillips Guest Relations

房間堤升了 很滿意

客户意见评级 4.2/5

John H. 情侣住宿 - 02/02/2019 雅高酒店已确认评论

地點很方便 工作人員都很友善

Dear John H., We're very pleased to hear that you have enjoyed your time whilst in Melbourne. Thank you for sharing your review and we look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager
客户意见评级 4.2/5

Lily 商务住宿 - 17/01/2019 雅高酒店已确认评论

地点方便,卫生干净

Dear Lily, Thank you for your recent patronage and for your time to provide feedback. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

酒店尚可。

客户意见评级 4.2/5

匿名 商务住宿 - 09/12/2018 雅高酒店已确认评论

由于时间较短,对酒店体验还可以,卫生干净,设施良好,但酒店应该是新装修,房间内味道较大。

Thank you for responding to our Guest Survey and for giving us a good score in relation to your recent stay at the Swanston Hotel Melbourne Grand Mercure. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you at the hotel again soon. Best Regards, Nick Phillips Guest Relations

风格简约时尚的一家酒店

客户意见评级 4.2/5

D A. 商务住宿 - 06/10/2018 雅高酒店已确认评论

非常喜欢吃pancake 电视足够大

Dear Dan, Thank you for staying with us recently and for sharing your feedback. Very pleased to read that you enjoyed your stay with us. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

感覺這次的服務比之前差了

客户意见评级 4.2/5

C. 商务住宿 - 02/09/2018 雅高酒店已确认评论

我住了6晚, check in 時出示了ACCOR 卡, 但是沒有受到member的待遇, 沒有wifi, 沒有free drink... 打電話去確認, 說是沒有... 最後去了櫃台, 再次出示卡片, 才說漏掉了... 最後查, 好像member 點數也沒加到..

Dear C., Thank you very much for staying with us recently and for sharing your experience. I am disappointed to read about your experience with us recently. I can see that your Gold Membership was in the booking and have addressed your concerns to our Front Office Manager for his urgent attention. I am delighted to advise that we have manually credited the points of your 5 days stay with us (21 - 26/08/18) and we have also taken a liberty to add another 100 courtesy points for the inconveniences experienced. These points might take up to 7 working days before showing on your statement. Once again, please accept our sincere apologies and thank you for being constructive with your feedback. Sincerely, Alex Mihardja Operational Project Manager

位置绝佳

客户意见评级 4.2/5

匿名 家庭住宿 - 19/08/2018 雅高酒店已确认评论

位置棒,早餐也还好,就是房间设施有些需要更新了。

Dear Yong W., We very much appreciate your comments regarding your stay at The Swanston Hotel Melbourne Grand Mercure. We take all your comments on board and as you're aware, we are in the process of refurbishing our hotel and we hope that we can still look forward to welcoming you back in the near future so you can experience the refurbished rooms and facilities. Sincerely, Alex Mihardja Operational Project Manager

ㄧ間除了地點優 沒有優點的旅館

客户意见评级 4.2/5

Caroline 单人住宿 - 11/07/2018 雅高酒店已确认评论

我在此住過大約5次 除了這次2天外 都入住5天 但每次都非常失望 基本上對常客應該給較好的房間 但事實上並非如此 房間給我都在電梯旁 我晚上外面人聲吵雜 房間小 陳舊 浴缸破皮 對於每天需付AUD160 ㄧ點都不值得 希望能夠改進 至少號稱4星級 應該要有ㄧ定的水準

Dear Caroline, Thank you for staying with us recently and for sharing your experience. Sincere apologies that the accommodation provided was below your expectations. Caroline, as you might be aware that we are in the process of refurbishing all our rooms, and it's currently being done in stages. I have taken a liberty to amend your profile to ensure a quiet room to be allocated in the future, far away from the lifts. We hope that we can still look forward to welcoming you back in the future, so you can compare how our accommodations have changed. Once again our sincere apologies. Regards, Alex Mihardja Operational Project Manager

感觉还不错,没有欢迎饮料

客户意见评级 4.2/5

Y. 情侣住宿 - 21/05/2018 雅高酒店已确认评论

没有提供欢迎饮料,酒店卫生较差,前台服务态度一般。

尊敬的 Y.: 感谢惠赐有关下榻 The Swanston Hotel Melbourne Grand Mercure 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Nick Phillips Guest Relations

房間很久 外面聲音吵雜 夜晚數度被關門聲嚇醒

客户意见评级 4.2/5

Chia-chi H. 单人住宿 - 30/04/2018 雅高酒店已确认评论

這是我第四度入住 之前3次房間較大較新 這次給我702房 房間小不說 內部陳舊地毯骯髒 對於老客戶來講很失望 尤其是夜間鄰近房關門聲驚人大 早上連maid講話聲都清晰可聞 表示隔音非常差 希望重視每一個客人權益 每次入住都是5天 可想而知需要多大的忍耐

舒適空間大

客户意见评级 4.2/5

匿名 家庭住宿 - 16/04/2018 雅高酒店已确认评论

床很舒適好睡,房間空間大, 員工親切 關於浴室,希望有移動式蓮蓬頭

Dear Yu-Chun H., Thank you for staying with us recently and for sharing your experience. We hope that we can still look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

地點方便

客户意见评级 4.2/5

Jason 家庭住宿 - 10/04/2018 雅高酒店已确认评论

位處巿中心熱鬧處, 鄰近購物, 食肆, 觀光, 交通地點, 對短期旅客很方便, 但房間整潔和酒店設施一般

Dear Jason, Thank you very much for your time in providing a review after your stay with us. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

房间靠近库房,Wi-Fi信号差,总体感觉不错

客户意见评级 4.2/5

匿名 朋友住宿 - 09/04/2018 雅高酒店已确认评论

Wifi信号差

Dear Gao Z., Thank you for staying with us recently. I am sorry that your stay was negatively impacted by the wifi connection. We hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

非常便利

客户意见评级 4.2/5

匿名 商务住宿 - 03/04/2018 雅高酒店已确认评论

我们在墨尔本市内和郊区都有行程,酒店优越的位置保证了每一次出行的便利,不论是步行或是乘车,都是一个好的起点。酒店的客服周到准确。有一点可以改进的是早餐的种类是否可以考虑更加丰富。

Dear Yi Z., Thank you for staying with us recently and for sharing your positive experience with us, greatly appreciated. We thank you for your constructive feedback regarding the breakfast selection and this has been passed on to our Executive Chef for his perusal. Sincerely, Alex Mihardja Operational Project Manager

地理位置很好的酒店,餐厅性价比高

客户意见评级 4.2/5

Mayujie 家庭住宿 - 05/03/2018 雅高酒店已确认评论

入住正值white night期间,我之前没有听说过white night. 酒店很贴心,提前一周左右就发邮件告知了酒店周边的封路计划,我于是调整了行程,也正好体验了这个特别日子。此外,酒店的地理位置很好,附近很繁华。在餐厅吃早饭价格非常实惠。泳池也不错,就是稍小了些。

Dear Mayujie, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city. We hope that you enjoyed your first White Night experience. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex Mihardja Operational Project Manager

令人满意的住宿

客户意见评级 4.2/5

Sherry 家庭住宿 - 28/02/2018 雅高酒店已确认评论

非常非常好的地理位置,酒店就在CBD,周边就是唐人街,购物广场,各种美食店,离景点都有免费tram,如果步行也不远。

繁华舒适,处于市中心,毗邻唐人街

客户意见评级 4.2/5

肖. 朋友住宿 - 11/02/2018 雅高酒店已确认评论

服务人员很友好,餐厅人员也很耐心和有礼貌,赞!

Dear Shi Ping X., Your kind word means a lot to us and I will ensure my team knows of your excellent feedback. We look forward to see you again in Melbourne on your next travels. Thank you again for the encouraging review. Sincerely, Alex Mihardja Operational Project Manager

没注意细节,摆乌龙。

客户意见评级 4.2/5

孤. 单人住宿 - 12/09/2017 雅高酒店已确认评论

接待员彬彬有礼,但我请她们定STARBUS, 结果

Dear Ching Fang W., We very much appreciate your comments regarding your stay at The Swanston Hotel Melbourne Grand Mercure. Sincere apologies for the inconveniences experienced. We hope to see you again in the future. Sincerely, Alex Mihardja Operational Project Manager
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