索菲特比亚里茨米拉马尔海洋疗养酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,693 评论

索菲特比亚里茨米拉马尔海洋疗养酒店 - Image 1
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描述

酒店其他优惠

  • 室外海水泳池,可欣赏全景

  • 先进的水疗中心和海水护理

  • 可直接前往Miramar海滩,就在海滨度假胜地的中心

  • 每间客房都有自己的露台

  • 每周日提供音乐早午餐

我们的客房

酒店位置

索菲特比亚里茨米拉马尔海洋疗养酒店

13 rue Louison Bobet
64200 比亚里茨
法国

GPS:43.487878, -1.554608

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

Le Restaurant

我们的主厨热爱巴斯克烹饪文化,他从当地风味汲取灵感,带您深挖陆地和海洋的美食宝藏。我们提供定期更新的时令美食菜单,让您每一口都能吃到正宗的味道。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,693 评论

TripAdvisor 评级  4.0/5  1,963 评论

Excellent séjour

Tripadvisor 评级 4.0/5

DougArmstrong Couples - 经 TripAdvisor 认证的评论

What can by said about the Sofitel Biarritz that has not already been covered? Certainly, the infrastructure is in need of some dramatic TLC. Could the decline be as a result of laying dormant during covid? I can only imagine the effect of the Atlantic weather would have had ! Rumour has it a welcome renovation is on the cards! On a major positive side, ALL of the personnel were of a 5 star hotel rating. Bags were quickly brought to our room whilst our car was parked. The girl at reception was most helpful. The thalassa team were most friendly and professional. Make sure to book beforehand. We booked our stay through VeryChic and benefited a room upgrade and an excellent room price. Biarritz is an excellent town with much to offer. We cannot wait to return!

Dear Guest, Thank you for your kind words regarding your recent stay at Sofitel Biarritz Le Miramar. We are delighted to learn that despite some inconveniences related to the condition of our facilities, your overall experience was enriching. We are also thrilled to hear that you enjoyed the excellent service provided by our team. Providing a warm and welcoming arrival to our guests is the heart of what we do, and it's rewarding to see our Sofitel Heartits kindness & professionalism recognized. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dirty and rundown

Tripadvisor 评级 2.0/5

Lucie M 经 TripAdvisor 认证的评论

Usually I like Sofitel so I was expecting the same quality. As soon as we pulled up to the hotel, we were disappointed the marquee was hanging the paint was chipping on the entrance building. Our room balcony was molded. Caulking was hanging ,the hallways baseboards were disgustingly, dirty, and ripping from the wall, I have never seen such a dirty, Hotel. I believe it’s because they are joining with condos, and the owners don’t want to renovate or something. Oh, and I forgot to mention the gym the paint on the wall was all molded. They had water infiltration through the skylights. I was a little bit scared to be there.

Dear Guest, We first would like to thank you for taking the time to share with us your impressions following your first stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are very sorry to read that your experience did not meet your expectations. Please accept our sincerest apologies for all the inconveniences encountered during your stay. Your stay doesn't reflect in any case the quality we attend to deliver. Be assured that all your observations have been communicated to our director who will undertake the appropriate measures. We hope you will give us a second chance to prove you this experience does not reflect the service quality we attend to deliver. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Complete disappointment

Tripadvisor 评级 1.0/5

David W 经 TripAdvisor 认证的评论

Diabolical that this rusting dated & totally worn out musty smelling hotel is classed as a 5 star…a 3 star rating would be overly generous…will never trust Sofitel & associated brands ratings again & will go elsewhere….when you book a 5 star rated hotel that is precisely what you pay for & have a right to expect

Dear Guest, Thank you for taking the time to share your experience at our hotel. We have taken good notes of your remarks regarding our building and have forwarded them to our General Management. At Sofitel Biarritz Le Miramar, we strive to provide top-quality service and hospitality to all guests. We have a commitment to excellence and have dedicated staff who work hard to ensure every guest has an enjoyable experience therefor we are are sorry that the quality of service provided by our ambassadors was not enough to make your stay enjoyable. Once again, thank you for your feedback and we hope you will give us another opportunity to better serve you in the future. Kind regards, Juliette Wattinne Quality and Customer Experience Manager

Worst Hotel EVER

Tripadvisor 评级 1.0/5

Manon M Couples - 经 TripAdvisor 认证的评论

Worst hotel EVER! Don’t go there Dirty, old, smelling mold, really needs a lot of love. If they don’t renovate it now maybe it would be better to demolish and start over. It’s a shame to call this Hotel a Sofitel. The only good thing is their employees.

Dear Guest Thank you for taking the time to write to us following your stay at the Sofitel Biarritz Le Miramar. We are very sorry that the service and facilities did not live up to your expectations and would like to apologise for this. Sofitel hotels are committed to providing you with the highest quality of service during your stay, so your feedback is very important to us. Please be assured that your comments have been passed on to our management. Once again, we would like to thank you for sharing this information with us, and we hope to earn your trust again during your next stay. Yours faithfully Juliette Wattinne Guests Experiences & Quality Manager

Just opt for a 3 stars hotel instead

Tripadvisor 评级 2.0/5

Sweetikati Couples - 经 TripAdvisor 认证的评论

So when it comes to picking up a hotel for a new destination you always go for the safest choice and by picking a 5 stars Sofitel hotel, you believe it will be great luxury but let me tell you that this isn’t the case in this one at all. The 2 stars rating is only for the great staff at reception and door and the service including the great house keeping. The hotel it self is a rip off for the price, we were given a smokers room upon check in and couldn’t have it changed due to hotel full capacity, it had a strong smell of old tobacco and the only solution they could come up with is spray an even harsher chemicals in our room and asking us to leave the room. The building is so old and requires urgent renovation, balcony is outdated with uncomfortable metal chairs. We also stopped going to breakfast because we couldn’t find much choice or selection for us. Cocktails are charged for 20€+ and food expensive for what it is. I really think Sofitel should be ashamed charging 1000€ per night using their name and branding and not offering any luxury in return ( a part from the fancy jewellery display at the lobby) We were lucky to find a room in the hotel du palais next door, the hotel puts the bar very high and is really the ultimate luxury experience.

Dear Guest, Thank you for taking the time to share your thoughts with us following your stay. I am sorry to read that your stay was not completely satisfying. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectations. Concerning your room, I am sorry that yours had a strong smell of tobacco. Our rooms have been no smoking rooms for a long time now but we can not prevent our guests from smoking on the balcony. I also take good notes of your remarks regarding our building and have forwarded them to our General Management. I am sorry that the quality of service provided by our ambassadors was not enough to make your stay enjoyable. While we can't change the past, we genuinely hope you might reconsider staying with us in the future in order to prove you all our professionalism and our savoir faire. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

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其他网络用户评价我们的酒店

  • 512 评论 9.2/10 位置
  • 846 评论 7.3/10 房间
  • 1,322 评论 9.2/10 服务
  • 403 评论 3.7/10 氛围
  • 364 评论 8.3/10 舒适度
  • 292 评论 3.7/10 设施
  • 239 评论 8/10 早餐
  • 156 评论 2.4/10 性价比

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