巴厘岛白努亚诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 382 评论

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Jalan Pratama, Tanjung Benoa, PO Box 39, 80361 努沙杜亚, 印度尼西亚

描述

酒店其他优惠

  • 桑拿房和令人陶醉的水疗护理

  • 可欣赏海景的 Cocos Beach 餐厅

  • 滑水、水肺潜水、玻璃底游船

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酒店位置

巴厘岛白努亚诺富特酒店

Jalan Pratama, Tanjung Benoa, PO Box 39
80361 努沙杜亚
印度尼西亚

GPS:-8.764232, 115.222399

电话
传真 +62 361 772237

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  382 评论

TripAdvisor 评级  4.0/5  3,660 评论

Some nice touches but much room to improve

Tripadvisor 评级 3.0/5

264vp 经 TripAdvisor 认证的评论

Visited for a special occasion and there were some cute touches such as a surprise cake on the special day. The breakfast was great every day. The resort and facilities were pretty - it was a little tedious to have to travel from the upstairs room we were assigned in the garden complex on the other side of the resort to the beach or restaurant but not the end of the world. The most disappointing really was the way the inclusion were handled. The package we booked included daily dinner or lunch in three restaurants but it turns out only one restaurant is open/exists (the buffet restaurant is only open once a week and compared to other buffet dinners it was pretty unimpressive and included no drinks - not even water). The menu that was included is the same for lunch and dinner and is pretty minimalistic. Of the few dishes to choose from something always seemed to be unavailable, the portions were pretty small (although considering the heat that was okay with us) and again don't expect even water to be offered. Staff also tended to be a little rude when it came to dealing with inclusion packages which really didn't go down well with us. The spa inclusion was also different to what was advertised but that ended up being a pretty good outcome - the massage was good and a shout out to Nadi and Mudi in particular.

Quality Relaxation Resort

Tripadvisor 评级 5.0/5

dawngT6785UF 经 TripAdvisor 认证的评论

Great ocean location, great views out to Penida and the water sports activities. Received an upgraded room due to Accor Plus membership, room was ground floor pool access, had a great undercover outdoor area (would be better with an outdoor fan installed). Room was spacious and clean. Could have a bigger wardrobe area, we choose to live out of suitcase. Would recommend offering happy hour at the bars and pool. Breakfast was plentiful. Dining was hit and miss at Cocos but there are great food options within walking distance.

2nd time around, still love it...would suggest to everyone for a memorable experience

Tripadvisor 评级 4.0/5

Journey765952 经 TripAdvisor 认证的评论

It’s been 5 years since my friend, and I last visited Bali. Once again, we have selected to stay at the Novotel Bali Benoa. We have been upgraded to the 2nd floor of the garden wing. We are grateful for the gesture. One of the reasons we wanted to return to this hotel is that there is a swimming pool by the garden wing. After we settled down, I spotted the swimming pool was not open. The reception staff had informed us there was a leak and the pool is under maintenance until March 25. I was disappointed at first. The following morning, I swam at the main pool by the Beach wing. The pool has been renovated, looks more modern and I did enjoy swimming in this pool. Later in the afternoon when we tried to book for transportation, the reception staff from yesterday alerted her manager to speak to me. The manager apologized that they forgot to give me the letter to explain the garden wing pool leakage. But she offered me some good news that the leakage has been fixed and the pool is now open. I am incredibly happy that the staff acted promptly and tried their best to make my stay enjoyable. This is my birthday celebration trip. Last Saturday morning when my friend and I sat down for breakfast, a group of staff surprised me by singing happy birthday and brought a birthday cake to me. Each staff wishes me a happy birthday. I appreciate the staff’s effort to make my day a special one. We have noticed some of the renovations which are good for welcoming guests to the hotel. We would recommend this hotel. Thank you to all the staff for making our stay a very memorable one.

Dear Journey765952, Warmest greeting from Novotel Bali Benoa! We very much appreciate your review at Tripadvisor. I am happy to hear that you enjoyed your birthday during stay with Novotel Bali Benoa. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommendation , and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine - General Manager

Seaside Relaxation!!

Tripadvisor 评级 5.0/5

magpie90 Couples - 经 TripAdvisor 认证的评论

Thank you to whole team for a relaxing 11 days of relaxation. Firstly to the staff from all levels thanks for making this stay a memorable holiday. You guys Rocked👌 Breakfast was a daily highlight, there is a great variety it’s fresh and delicious. In our package we had either lunch or dinner included and always hit the spot. There is a great feel in this resort between the seaside pool and the beach which we loved. It’s not a complaint but if would be great to get a decent happy hour up and running as we felt that there was no need to head to the bar and interact with other guests. The drinks are quiet expensive compared to other resorts along this particular area. Thanks again. 😀😀

Dear magpie90, Warmest greeting from Novotel Bali Benoa! We very much appreciate your comments regarding your stay at Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine - General Manager

Amazing resort

Tripadvisor 评级 5.0/5

818jessw 经 TripAdvisor 认证的评论

Fantastic 8 night stay here in February. Food was great and entertainment nights were fun. Breakfast was always fresh and plenty to choose from and restocked constantly. Service was exceptional staff were always friendly and willing to have a chat anytime. This was important to us. We stayed in one of the beach cabanas and I would highly recommend. Servicing of rooms was always done well and we never had to chase up anything. Massages were fantastic and well worth the cost.

Dear 818jessw, Warmest greeting from Novotel Bali Benoa! We're truly delighted to hear that you had a wonderful stay with us, enjoying our hotel facilities and activities has to offer as well the staff service. The team will be truly appreciative of your kind words, which I will be sure to share to them. Hope to have the opportunity in welcoming you back again soon! Sincerely, Bilal Chamsine - General Manager

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其他网络用户评价我们的酒店

  • 211 评论 8.7/10 位置
  • 501 评论 8.4/10 房间
  • 704 评论 9.4/10 服务
  • 11 评论 2.6/10 上网
  • 225 评论 9.6/10 运动休闲
  • 224 评论 9/10 清洁度
  • 222 评论 8.7/10 早餐
  • 207 评论 9.6/10 游泳池

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