墨尔本柯林斯诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.2/5 5,542 评论

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270 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 酒店位于墨尔本市中心，是商务休闲的理想下榻酒店。

  • 酒店位于时尚前卫的 St Collins Lane 购物中心上方，步行 1 分钟可到达 Bourke 街购物中心

  • ALLSAFE 认证酒店

  • 新近翻修的健身中心设有温水游泳池和水疗中心

  • 对所有客人开放的免费无线网络、宽敞的办公区、iPad® 扩展坞座、液晶电视

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酒店位置

墨尔本柯林斯诺富特酒店

270 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.815963, 144.964961

电话
传真 +61 3 9667 5805

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  5,542 评论

TripAdvisor 评级  4.0/5  5,241 评论

地點便利

客户意见评级 3.0/5

Wen 家庭住宿 - 所有已确认评论

地點便利，服務人員態度很好，但是走道有些小垃圾和餅乾屑，影響觀感，燈光昏暗，感覺房間有點舊，入住當天沒有拖鞋，需要打電話才送來。

尊敬的Wen，感谢您抽出宝贵时间为我们的酒店留下评论。 我們非常高興得知您欣賞我們酒店的便利位置以及我們員工的服務態度。 然而，我們注意到了您提到的走道清潔問題和房間的照明情況，對此給您帶來的不便，我們深感遺憾。請確保我們會對這些問題進行內部檢討。至於您提到房間條件的問題，我們會密切關注並致力於持續改進我們的客房設施。關於拖鞋的缺失，這是一個非常罕見的疏漏，我們將確保在未來的住宿中不會再次發生。 我們也理解房間外馬達的噪音可能影響了您的住宿體驗。這樣的情況確實令人不快，我們將與相關部門合作，尋找改善方案。此外，關於個人清潔用品，我們將重新審視我們的溝通方式，確保我們的客人能夠清楚了解酒店提供的設施。 我们诚挚地期待您再次光临，祝您生活愉快！ Andrew Maynard, General Manager

Er, SORRY!

Tripadvisor 评级 1.0/5

melissaaX713TD 经 TripAdvisor 认证的评论

I arrived and checked in after midnight. The receptionist took an age to check me in, her communication consisting of whispers at her computer screen, despite my pleas to speak up. I could neither hear nor understand a word she said. Anyway, up I went to Room 708, and the keycard didn't work. So back down to reception I went, and a senior, more sturdy receptionist re-issued my key. Back up to 708 I went. Sure enough, the keycard worked this time: in I went, switched on the lights, and there were people in the bed! Back down to Reception I dashed, calling out loudly that there were PEOPLE in that room, and that I won't be able to un-see what I just saw! (It was pretty graphic.) Old Mate on the desk put the blame on ME for not reading the room number "728" correctly, then took some photos and then somewhat desperately re-isuued my room and key. (The girl's scribbly writing definitely said "708" and not "728". Novotel's mistake, not mine.) Although I told my story to the Duty Manager the next day, there was no word of apology or empathy. I was charged heftily for one very tasteless breakfast. She could've deleted that. Sooo - safety and privacy are very weak at that Novotel on busy weekends. I didn't sleep a wink during my 3-night stay there, and I've had nightmares since then, of people breaking in to my home and bedroom while I slept. Worth mentioning that Melbourne's hotels were FULL of rev-heads that weekend because of the Grand Prix. I paid over twice what I usually pay at that hotel for the privilege of "what-an-experience". I've stayed there maybe 20 times in the last 25 years or so. Never again.

Dear Melissa, Thank you for your feedback of your recent stay. We are truly sorry to hear about the unfortunate incident you experienced upon arrival and the subsequent confusion of your allocated room number. Regarding your comments on the breakfast, we always aim to delight our guests with a variety of tasteful options, and we are disappointed to hear that we did not meet your expectations. We also recognize the importance of a peaceful stay, and we regret to hear that you experienced disturbances during your visit. Please know this is not indicative of the high standards we hold ourselves to at our hotel. We appreciate your loyalty over the years, and it is disappointing to hear that this stay has impacted your perception of our establishment. Our team values your patronage and would welcome the opportunity to restore your confidence in us. We do hope to be able to welcome you back. Best wishes, Andrew Maynard, General Manager

Meh and avoid the breakfast!

Tripadvisor 评级 3.0/5

AndrewB3362 商务住宿 - 经 TripAdvisor 认证的评论

Room was fine, just quite dated broken tiles in the bathroom, noisey AC etc. basic 3* in quality. Breakfast at the hotel is to be avoided at all costs it was an insipid buffet. Location is good, won’t stay again as plenty of nicer options for the same price.

Dear Andrew, Thank you for taking the time to provide your feedback. We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. However, we are sorry to hear that the bathroom wasn't to your liking; we have noted your concerns and will be sure to take them into consideration. We do hope to welcome you back for an improved experience. Best wishes, Andrew Maynard, General Manager

Andrew

Tripadvisor 评级 5.0/5

andrewT266TA Couples - 经 TripAdvisor 认证的评论

Absolutely an A-1 hotel in every way, cannot fault it. We only had a breakfast as far as food goes but we were given what we ordered exactly right. A pleasing feature is the area near the checkout where you can sit and relax while having a drink

Dear Andrew, Thank you very much for this kind review. We're thrilled to hear you found our hotel to be top-notch in every aspect and that your breakfast experience met your expectations. It's wonderful to know that the seating area near the checkout provided a relaxing spot for you to unwind. Our team strives to deliver the best experience and it's rewarding to see such positive feedback. We look forward to seeing you again soon. Best regards, Andrew Maynard, General Manager

位置不错

客户意见评级 5.0/5

Sunxiaobei 家庭住宿 - 所有已确认评论

酒店位置不错，服务也很好

親愛的 ，感謝您選擇入住我們的酒店並留下寶貴的評論。 很高兴听到您对酒店的位置和服务感到满意。我们的团队始终致力于为客人提供便捷的中心商务区位置和优质的服务体验，确保每位宾客都能享受到舒适和愉悦的住宿。 期待您的再次光臨，祝您生活愉快！ Andrew Maynard, General Manager

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其他网络用户评价我们的酒店

  • 2,323 评论 9.2/10 位置
  • 3,037 评论 6.2/10 房间
  • 2,857 评论 7.7/10 服务
  • 66 评论 3.4/10 上网
  • 1,029 评论 6.1/10 清洁度
  • 772 评论 8/10 早餐

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