河内大都市索菲特传奇酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 3,569 评论

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河内大都市索菲特传奇酒店 - Image 1
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15 Ngo Quyen Street, Hoan Kiem District, 100000 河内, 越南

描述

酒店其他优惠

  • "屡获殊荣的美食、越南、法国和欧洲菜"

  • "美丽的花园、室外游泳池、水疗中心和健身房"

  • 在河内休闲和商务游行的理想目的地

  • "靠近歌剧院和老城区的绝佳位置"

  • "特色鲜明，历史悠久，独享静谧，充满浪漫"

我们的客房

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酒店位置

河内大都市索菲特传奇酒店

15 Ngo Quyen Street, Hoan Kiem District
100000 河内
越南

GPS:21.025616, 105.856115

电话
传真 +84 24 3826 6920

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  3,569 评论

TripAdvisor 评级  5.0/5  8,657 评论

卓越奖 2024

Simply the best to quote

Tripadvisor 评级 5.0/5

Replevin2015 经 TripAdvisor 认证的评论

As very experienced travellers we have seen most things good and bad in the far east.We find it difficult to fault the rooms in the new wing, the service, quality of the food or staff..Wonderful location too.We feel safe in Hanoi and feel we can trust the hotel and staff.When we encountered a rogue taxi driver, we encouraged him to the hotel door with the lure of payment and let the concierge do the rest, very well. The only negative was delinquent children around the pool at weekends but that is the fault of parents, not the hotel.

整體超越五星服務

客户意见评级 4.5/5

C. S. F. 朋友住宿 - 所有已确认评论

整體都很滿意，飯店外面就很好拍照，下雨天門口就有提供雨傘使用，室內穿梭服務員會幫忙撐傘，親自帶領去要去的餐廳，飯店內有博物觀、精品店、地下道（有參觀時間），可以走走看看2-3小時，兩館之間有小型公園可以逛，有歷史館（古董館）跟歌劇側翼館（七樓高），建議留時間再飯店內放空自己，唯一缺點再申請延遲退房時沒溝通好，導致退房時又重新入住，又再被清潔人員，要求退房（前後櫃檯人員沒溝通好）

Best breakfast buffet you will ever experience!

Tripadvisor 评级 5.0/5

cjhn08 经 TripAdvisor 认证的评论

This is a lovely hotel with attentive and kind staff and the beds and rooms are very comfortable. The star of our stay though was the breakfast buffet, the absolute best we have ever experienced anywhere in the world! So much variety it was overwhelming, and it was all so good! The tour of the bunker was interesting, but no need to go out of your way to take it, do it if it is convenient to do. The pool bar has a great atmosphere, however our cocktails were, lets say, interesting. But again, wonderful staff, everywhere in the hotel.

Dear cjhn08, Thank you very much for taking the time to share your experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed our breakfast buffet and found it to be the best you have ever experienced. It is always encouraging to receive positive feedback regarding our food offerings. We are also pleased that you found our staff to be attentive and kind, and that you enjoyed the comfort of our beds and rooms. Your comments regarding the tour of the bunker and the pool bar have been duly noted, and we will take steps to improve in those areas. We appreciate your kind words and look forward to welcoming you back to Sofitel Legend Metropole Hanoi in the future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Excellent

Tripadvisor 评级 5.0/5

David T 经 TripAdvisor 认证的评论

Great location, excellent facilities and top notch service. Our room was not huge but was well laid out and had everything we needed. It was in good condition – and things like the double glazed windows to minimise noise were really appreciated. The buffet breakfast is excellent, with a wide selection of food. The courtyard pool, bar, etc are very relaxing, particularly as a peaceful space in the middle of Hanoi. I found the pillows in the room too soft, but within 15 minutes of a call I had a nice firm pillow delivered to the room. Plentiful drinking water is provided to the room and regularly topped up, which was much appreciated since the temperatures were very hot and humid during our visit. It is not cheap but it is very hard to find fault with the Metropole. Worth a mention – the hotel offers guests a free tour of a bunker complex under the hotel, which was used by hotel guests during the American war. We found the tour very interesting, and hearing the stories of that time from our guide, who was a small boy living in the city at the time, was very moving. You need to book this tour with the concierge earlier in the day.

Dear R4666SRdavidt, Thank you for taking the time to share your detailed feedback about your recent stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed our great location, excellent facilities, and top-notch service provided by our staff. It's wonderful to know that your room, despite not being huge, had everything you needed and was well laid out. We are pleased that you appreciated the effort we put into maintaining the room in good condition and for providing amenities such as double-glazed windows to minimize noise disturbances. We are thrilled that you enjoyed the buffet breakfast with a wide selection of food and found the courtyard pool and bar to be relaxing. Your feedback about the pillows in the room being too soft is appreciated, and we are glad that we were able to promptly address this issue by delivering a firmer pillow to your room. We are happy to hear that you found the complimentary tour of the bunker complex under the hotel to be interesting and moving, and that you enjoyed hearing the stories from our guide. Thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back to Sofitel Legend Metropole Hanoi for another memorable stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Charming hotel that does everything right

Tripadvisor 评级 5.0/5

DayTrip655950 经 TripAdvisor 认证的评论

Booked a premium Opera wing room but upon checking in was asked if I wanted to upgrade to the renovated Heritage wing for $91USD including breakfast. Decided to upgrade as the flight tomorrow morning was 9.30 and breakfast starts at 6am so was doable and I wanted to see how the renovated rooms were like. Anyway I prefer the modern opera wing better as the rooms were brighter and this was due to the color of the furnishing and the size of the windows. But as always the rooms were spotless and immaculate.

Dear DayTrip655950, Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found the Sofitel Legend Metropole Hanoi charming and that you appreciated our high standards of cleanliness and service. We are glad you had the opportunity to experience an upgrade to our renovated Heritage wing and that you found the rooms to be spotless and immaculate. We regret to hear that the modern Opera wing better suited your preferences in terms of brightness and window size, but we appreciate your feedback on this matter. Your comments will be shared with our team as we continuously strive to improve and enhance the guest experience at our hotel. We hope to have the pleasure of welcoming you back in the future and providing you with another delightful stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

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其他网络用户评价我们的酒店

  • 693 评论 9.5/10 位置
  • 848 评论 8.5/10 房间
  • 1,784 评论 9.5/10 服务
  • 526 评论 9.1/10 食物
  • 511 评论 9.3/10 氛围
  • 322 评论 9.3/10 早餐
  • 263 评论 6.2/10 舒适度
  • 138 评论 9.1/10 清洁度

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