法兰克福诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,346 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 地理位置优越,方便前往法兰克福贸易展销会和火车总站

  • 宽敞的客房配备全新诺富特 Live'N'Dream 床和无线网络

  • NOVO² 酒廊、酒吧和餐厅 -让您在起居室般的环境中畅所欲言

  • 适合家庭入住:儿童角、家庭房等。

  • 最多可容纳 250 人的会议设施

我们的客房

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酒店位置

法兰克福诺富特酒店

Lise-Meitner-Strasse 2
60486 法兰克福
德国

GPS:50.115482, 8.642122

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

NOVO2 RESTAURANT

我们的空调餐厅供应来自世界各地的城市特色菜。在风和日丽的日子里,我们的露台无疑是品尝美食和清爽饮品的绝佳场所。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,346 评论

TripAdvisor 评级  3.5/5  1,182 评论

Near the Messe conference centre

Tripadvisor 评级 4.0/5

md1mm 经 TripAdvisor 认证的评论

This is not a top of the range Novotel but it is perfectly adequate. It is clean and offers most of what you would want without luxury. It is around 10 minutes walk from the Messe conference centre. There is not much around this hotel and it is around 30 minutes walk to downtown. The hotel has a restaurant which is OK but not at all busy considering the size of the hotel. Breakfast was very good. Would I stay again? Yes if I was attending a meeting at the Messe centre and did not want to pay the Marriott prices.

Hello md1mm, thank you very much for your review and your frank words. I am pleased that we were able to meet your expectations and that you had a good stay with us at the trade fair. We are already looking forward to your next visit and I wish you a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

There is a first time for everything

Tripadvisor 评级 1.0/5

Rob L 经 TripAdvisor 认证的评论

There's a first time for everything. At the Novotel Frankfurt, when you have a confirmed reservation, they will tell you yes, you have a reservation, but no, you can't stay here because other people paid in advance, but your reservation didn't require you to pay in advance. Maybe also you called earlier in the day to confirm your reservation, and they said no problem. Don't worry though if this happens to you, they will book you into a different hotel. It's okay because the other hotel is only two minutes away. Except they meant it is twenty minutes away and nowhere near where you need to stay, and when you try to check in, no one is there.

Hello Rob L, I am very sorry to hear that something went wrong during your stay with us. It is true that we had to move some guests out due to a system error, which we more than regret. This is also not what our guests can usually expect from us. I also understand the upset caused by such a last-minute change of plans and your displeasure. In your case, we have transferred your booking to the Adagio Apart Hotel. This offers the same standards as our hotel and is about 750m and 10 minutes walk away (2 minutes by car). It is located exactly opposite the main entrance to the trade fair, which is why we chose it as the best possible alternative for you due to your expected stay at the trade fair. We transferred your luggage to the other hotel and also offered you a cab transfer, which you did not use. It would have been possible for you to return to our hotel after the first night, but we did not offer this initially due to the additional effort for you. After you contacted us again on the 3rd day of your stay and complained about the circumstances of your accommodation, we offered you a return to our hotel, which you declined. I can only express my regret once again about this incident. We will do everything we can in future to avoid further system errors of this kind. Best regards, Lars Paschold Guest Experience Assistant

Bit tired

Tripadvisor 评级 3.0/5

Matt D 家庭住宿 - 经 TripAdvisor 认证的评论

They let us into our room at 9am which was very much appreciated after a 24 hour flight. However hotel was tired. Close to tram station straight to city in 10 mins. Staff good. No washing facilities which seems fairly standard in Europe. Supermarket not far away.

Hello Matt D, Thank you for your review. I am very pleased that you enjoyed your stay with us and that you appreciated our services and location. We would be very happy to welcome you back again Best regards, Lars Paschold Guest Experience Assistant

Give it a miss

Tripadvisor 评级 2.0/5

Orla G 经 TripAdvisor 认证的评论

Location was dire,no sense of the city,very depressing area. Bedrooms really need to be updated,the bathroom was really modern, Staff were very friendly and helpful. Stayed 6 hrs,got no refund as I was told I booked through a separate company. Could not recommend this hotel to anyone.

Hello Orla, thanks for the feedback. I was able to assign your review to the correct stay and take a closer look at the details. It is true that you booked the hotel through a third party, probably a travel agent or travel website. This third party is the contractual partner to whom you paid. Consequently, they are also the only point of contact for refunds. I am sorry that we had no opportunity to do anything about this, even if we would have liked to. I am sorry that you did not like the location of our hotel, right on the edge of the extremely busy university district of Bockenheim. I can only recommend that you visit the hotel website (in our case: https://all.accor.com/1049). The location is clearly recognisable there, also by means of a map. You are also welcome to call us before booking and ask about our location. We have no interest in deceiving our guests and will do our utmost to explain exactly what you can expect from us. You also have the option of booking a room directly on our website or by telephone and choosing a cancellable rate. This is not only much more flexible, but usually also cheaper than using a travel agent. I can only emphasise once again that I am sorry that your stay with us did not work out. I hope that you still had a great time in Frankfurt afterwards. Best regards, Lars Paschold Guest Experience Assistant

in average

Tripadvisor 评级 3.0/5

Mocreu 商务住宿 - 经 TripAdvisor 认证的评论

invited to a meeting in Frankfurt, I was offered this hotel. It wasn't my choice, but I didn't question it through the Accor seal, which always refers to comfortable stays. The location is not privileged in every sense: whether traveling for work or pleasure. Neighboring the train line, those who stay with a window facing the street will feel, even with an anti-noise window, the noise of the wagons during the day. Large, simple, clean apartments, but without great comforts. An exceptional highlight is breakfast, which is extremely complete with delicious delicacies.

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其他网络用户评价我们的酒店

  • 463 评论 8.9/10 位置
  • 769 评论 6.7/10 房间
  • 689 评论 9.1/10 服务
  • 11 评论 9.2/10 上网
  • 428 评论 8.1/10 早餐
  • 340 评论 6.6/10 清洁度
  • 162 评论 7.3/10 食物
  • 35 评论 7.8/10 酒吧和饮品

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